St Johns Rivership Company — Attraction in Sanford

Edit: the way management responded was insulting and shows a complete lack of customer service skills. How could someone be so foolish that they don't know the difference between a scratched and bleeding scab and spilled wine? Notice how instead of addressing legitimate concerns, they come up with absurd excuses that don't make sense. FYI - I know what a scratched and bleeding scab looks like. I also know what spilled wine looks like. The two are not the same. Get your eyes checked if you think these two things are even remotely close. Most people know the difference between the two. Anyone who has any experience in food handling ought to know there is a huge difference. Instead of calling the customer a liar, why not address and rectify the situation with the two bad employees? Why ignore my other concerns? All they have to do is look at Nick's arm and they will see the open wound on his left arm and hand. They admit they won't even do that. They are lazy and incompetent if they refuse to do something so simple.

The diesel smell was really awful where we were sitting. My spouse has asthma and could hardly breathe. The servers should only handle the clean glasses by the stem, not the rim where people put their mouths.

We really enjoyed the charcuterie and wine offerings on last night's cruise, however, the cruise director and one of the servers are incredibly unsanitary when it comes to food. Neither one of them has any business handling or being around food for that reason. I really hope that you find a cruise director that cares about hygiene and sanitation.

I witnessed a server named Nick handle clean wine glasses and pour wine while he had a bloody scab on his left arm and across his knuckles that he scratched and didn't wash afterward. He was literally bleeding down his arm! The dead skin from the scab was still hanging off of his arm as he was pouring wine for people! When I brought this to the attention of the cruise director, she was not alarmed in the least and did nothing to rectify the situation. She said he probably didn't know he was bleeding. I believe that is possible, so I waited patiently while she addressed the situation with Nick. She spoke to him briefly but didn't tell him to clean himself up. She came back to our table and told me he wasn't bleeding when I just saw that he was. So rather than tell Nick to wash his arm and put a bandage on his bloody wound, she lied to me about the blood and did nothing to reassure me that this is not typical of their servers and staff. I found it humorous that she made an announcement to let her know if there's anything she can do to make our trip pleasant, yet she did absolutely nothing when I made my request. So that woman's presence is completely useless and quite dangerous. It would be wise if they kept her away from food for the customers. She is a very filthy person and so is Nick. I'm sure the health department will be very interested to know what is going on. It's quite appalling that a server is literally bleeding down his arm and no one cares enough about hygiene or sanitation to say something to him about it. Why was no one trained on proper food handling procedures?

Nichlaus, on the other hand was a fantastic server. We absolutely loved him, and the rest of the hard working staff.

Please put the cruise director that worked on 5/22/24 at 6 pm in a position that doesn't involve food or dealing with customers. She is not qualified to work with either. Nick definitely should not be working around food either. His customer service skills could use some work as well.

This is a great cruise, but it only takes two bad employees to ruin it for everyone. Once the health department gets involved that hurts everybody's paycheck, including the owner. Please, educate all of the staff on proper food handling procedures and cleanliness. Everybody should be washing their hands regularly. Nobody should have blood and open wounds on their hands and arms whilst handling food. This is basic...

My husband and I went on the river cruise just last night on Friday May 24th. We were just wondering around the marina on his birthday the day before walking the dog and walked up on the Barbra Lee docked in the water we were quite curious and continued to walk upmto the ticket office where all the trips were advertised. Upon reading all the signage we saw that Friday nights offer a $25 per person cruise and the theme was Margaritaville/ live DJ from 7:30 - 9:30pm. We couldn't resist and immediately went online and bought two tickets. All day Friday we were so excited because we haven't been out as a couple alone for quite some time now being so busy with our sons senior year in highschool (he actually just graduated Thursday the 23rd mybhusbands bday) so this was a great way to celebrate hubbys birthday! Well I can tell you we were not disappointed! From the moment we checked in at the office ( the two ladies in the office were so polite and helpful) and boarded the boat our expectations were exceeded to say the least! We were so impressed with the size of the boat and how amazing the staff were. We firstet nick the bartender on the top deck and the first dining room we saw. He greeted us with a smile and answered all our questions politely and had our drink order made immediately. ( Btw drink prices are amazing! $2.99 bottled beers and inexpensive well liquor) the food menu was not only inexpensive but portions were great we had the beef nachos and cocktail shrimp and we were truly satisfied we then met Tara one of the servers and she was telling us about all the other cruises the boat has to offer recommended the food we ordered and was just so friendly and outgoing! We met some other staff ( don't remember those names sorry guys ! ) but they were all absolutely amazing! But what really made the trip memorable was SCOTIE! The cruise Director first impression when we saw her was when we were about to leave the dock and she made her introduction in front of the boat welcoming everyone and going over safety procedures smiling the whole time and so personable! But at the end of the cruise when she made her way over to my husband and I to thank us for coming aboard the boat for that evening and informing us of other events being held on the boat I thought to myself wow! I haven't experienced service like this in a very very long time she definitely put the cherry on top of our whole experience that evening! Thank you all for the wonderful romantic,fun and beautiful evening you all made for us! WE WILL DEFINITELY RETURN! and we will be bringing friends and family with us next time! You guys are AMAZING ! we loved every single moment! Scotie you made our night thank...

So glad we went! It was a last minute decision. We did the lunch cruise so we could enjoy the outdoors. We called to reserve our space 2 hours prior. The ship was pretty full though so I wouldn't recommend waiting that long. The staff person who answered was very friendly and purchasing the tickets was easy.

When we got to the port, we went to the office (it's next to the ship) to get our tickets. Again, very friendly staff.

The cruise itself was very nice. Plenty of outdoor spaces including some that were in the shade. Not a lot of seating outdoors but we never had a problem finding a spot to sit.

FYI. There are lots of stairs but the main floor is wheelchair accessible and you could enjoy the view there from the inside or outside.

When you arrive, they show you to your assigned table and there was a veggie/fruit plate and sticky buns at the table. Our waitress did a good job of keeping our drinks filled. You could choose between water and ice tea (sweet or unsweet). They also had decaf and regular coffee. They also had cocktails, beer, and wine for a very reasonable fee. The menu is on the website.

The hostess/tour guide was interesting and did a good job telling about the ship and the river. There was a gentleman who sang and played his guitar part of the time. We enjoyed his music-oldies that everyone knows and loves.

The service and the food were very good; staff were friendly. Once you placed your food order, you could get up and walk around the ship. I think it took about an hour for them to prepare the meals. The hostess let us know when lunch was ready.

Lunch for everyone started with a Caesar salad. I had the chicken parmesan and my husband had salmon with Caesar salad. Portion sizes were perfect-a little more than we really needed to eat but not so much that I couldn't eat it all. I'm picky about marinara sauce and I was very happy with theirs-seasoned well and not watery (that's important with chix parm!). Dessert was red velvet cake with cream cheese frosting. It was very good as well. Loved the frosting.

There's time after lunch to go back outside and enjoy the view.

Toward the end, the singer came around and led everyone in singing Happy Birthday to anyone who had a birthday. You could also let them know if you were celebrating an anniversary or another occasion.

Tips are not included in the ticket so I would bring cash to tip your waitress and the bartender (if you get a drink).

All in all, we really enjoyed our afternoon and would definitely recommend it. Sometime, we'll have to go back for the...