Apple Valencia Town Center — Attraction in Santa Clarita

BEWARE, THEY’LL DO WHAT IT TAKES TO GET AS MUCH MONEY FROM YOU AS THEY CAN. I got my battery replaced 3 months ago on my 2017 MacBook only because battery service was recommended. My battery was working fine, just not new. I get my laptop back and within days it had trouble waking up. I took it in 4 times over the three months and every time they were able to wake it up but said the problem was fixed when it was not fixed. I couldn’t wake it up for 3 days. I took it in and they told me my warranty was up.. after they sent we away at least 3 times, unwilling to send it out. The genius said it was a graphics issue so I’d need to pay upwards of 600$ to fix it. I told him it was not a graphics issue because it works wonderfully when it’s on. I left. I was weary to try any resets because last time I did that it went into a mode I was unfamiliar with and couldn’t see any display. The Apple geniuses helped that time but said I didn’t need to send it out, still under warranty. THEY are the reason my warranty expired by not letting me send it out. Having nothing to loose, after being on the phone with a representative for an hour to no avail, I decided to try an SMC reset and it worked.. no graphics issue. The genius tried to get me to pay money to fix a problem that was not there without attempting to fix the real issue. It seems I’m more qualified to work at the Genius Bar than half the employees there. The problem persists, it won’t wake up. But at least I can manage it, it seems. This is grifter level business. I’ve bought many Apple products. I’m pretty devout to the brand. But they wouldn’t even extend the warranty to someone that tried to send it out for repairs 3 times within the warranty period to fix a problem the THEY created. I take immaculate care of my MacBook. This problem only occurred when the Apple service care opened my computer to replace the battery. The problem started almost immediately after it arrived. Apple service created a new problem in my laptop and refused to fix it. This behaviour lends itself to conspiracy theories. I wouldn’t be surprised if they purposefully created another issue with my laptop after noticing it’s been 5 years since my last laptop purchase from them. It makes more sense when they turn me away during my warranty period to ask for 600$ once it’s expired. Shame on Apple. I did This geniuses job better than him only after he recommended I pay to get my graphics fixed and told me I’m out of warranty. I’m so glad I didn’t. Im extremely upset with Apple and the Santa Clarita store employees. They’re a massive company who still insists on duping costumers every chance they get. I don’t think I’ll be buying from Apple anymore. I’ve submitted a formal complaint. The level of technological expertise on the products is extremely low at this location. I don’t have a computer degree but I genuinely seem to know much more about their products and computers overall. They seem like nice people but the second I go over 15 minutes with them they seem to shut off and just try to get me to be satisfied enough to leave. It’s the worst Apple Store I’ve been to. I can’t tell you to go third party but DO NOT go...

All right so I am not the kind of person that leaves a lot of bad reviews I give everybody a chance, I am not a fan of Apple products and I never have been I don't claim to be every time I have gone to a store for Apple I have a problem 😔 this is one more reason why I do not like Apple products just because of the way the people are. I placed an order at 3:00 p.m. and the website said I had to be on time and my order would be ready my time frame is between 6:00 and 6:15 I show up at 6:05 and speak to someone that says do you have a QR code I did not get one but I got the email so I showed them the QR code and she said that's not the code let me look up the order so she looked up the order and she can't find it so this point I'm very irritated, for me to have 15 minutes to go to this mall during Christmas is very difficult so I go to this mall i got there at 5:55 I waited 5 minutes maybe 7 minutes for a parking spot I walk in and I have to deal with this so the girl tells me that I can't find your order I don't know what to do you need to call support and choose option 6, really you can't look this thing up and tell me what is going on after I spend $1,500 really she goes well I don't know what to do so you have to call support so I'm pissed and I say okay fine so I walk out walk to my car call support got the automated system I finally talked to someone and she says oh can you go back to the store I'll get I'll make sure they get the order for you right now I said I don't have time for this, the reason I ordered it earlier so I can walk in pick it up for my this is a Christmas gift for my son so what what am I to do so I said cancel the order I don't want an Apple product Apple isn't that good and the people are even worse that work at the store. My only guess is that because I ordered online no one's making a commission on me so there's no urgency or someone wanting to be helpful at this point in my life I don't have time to deal with people that can't help me and can't provide some good customer service because they aren't getting a commission on it. So needless to say my son will still probably get an iPhone I'm just not going to buy it from the Valencia Town center Apple store I'll just get it from my service provider and have them provide better service. Thanks for wasting...

I upgraded my iPhone to the XS Max at the Apple Valencia store in California on August 5, 2019, and my phone NEVER worked normally as the store was not able to connect it with Sprint. The situation remains unchanged for the last 3 months, at each of the 4 times we went to the store. Each time we heard a different diagnostic, and they refused to replace the device and instead did different procedures to try to fix the phone instead of replacing it. The first time they said by mistake they did not replace the Sim Card and that would fix the problem. The next time we were met by a rude Manager Jason Homer who not only did not listen to the issue, also implied that I did not know how to use the phone and adjust the settings properly. The other 2 times different diagnostics were given like re-setting the system and none of them work. In addition to these visits, I went a few times to the Sprint store and called their customer service to verify that the phone was registered and connected to their network. Sprint determined that the problem was not with the network. The problems I had because of no internet connections affect my work, my college, my connection with my family in Brazil and even the use of navigation apps, specially in freeways. All this could have been avoided if APPLE had exchanged the device in the very beginning, avoiding months of frustrating callas and useless visits to the store. On November 1st, I spoke with supervisor Jason from APPLE support, and told him again of all the problems I was having with the phone for the last 3 months, they contacted the store and spoke with Manager Hannah but she did not contact me. We only found out that Apple customer service called the store because we called again today the 800 number from the store and they confirmed it. I am very disappointed and tired of...