Altitude Trampoline Park Schaumburg — Attraction in Schaumburg Township

HORRENDOUS PARTY VENUE!!!

I would HIGHLY caution anyone considering hosting a birthday party here. The service was abysmal and the team was beyond disorganized. Thank goodness some of our parent friends stayed to assist us in a pinch.

Our “host” disappeared and did not follow through on any our party package requirements. I asked for a manager several times and was informed that he/she/they would be coming soon. Surprise: no one arrived. Here are some examples of our horrendous experience:

1. Our host didn’t greet us to take us to the room to decorate until 5 mins before the party.
2. Our host asked us what time we would like the pizza. We informed her we’d like it 30 mins before the party’s end. She assured us that was great, only to later inform us that they had to upgrade our package at a cost.
3. No announcement was made to inform kids to head up for pizza.
4. The pizza was nowhere to be found.
5. Drinks didn’t arrive until the END of our party AND they attempted to charge us separately for cups, despite the fact that we ordered sodas in advance.

The abysmal service and disorganized “party” package left the worst taste in my mouth. Huge missed opportunity for this newer venue as it was many of our guests...

We stopped in during the grand open weekend on a Sunday. The staff was very friendly and everything was very clean. There was even a lady vacuuming, even though the carpets were extremely clean and there was very few people inside. The slide is super tall and lots of fun, we definitely rode that a dozen times. Also enjoyed the stunt jump section and the trapeze bar. Overall, we had a great time and burned some calories. The only things I wasn’t very crazy about is that the location is in the back of planet fitness so the overall entrance and parking situation was very confusing. But I’m hoping since they just opened that they are going to continue working on better signage outside. Also, there are no windows in this location, except by the front door. I found it to have a very dark feel inside, even though there was plenty of lighting on the inside. Oh and one more thing! They are the coziest socks!! The best I’ve worn at any...

Happened to come across the new location via the Bobbin Around the Burbs IG page and so happy I did! We arrived earlier than expected and were able to watch the ribbon cutting ceremony and were greeted so warmly by everyone involved! The facility itself is super clean and the food is really good! There are lots of options for littles and adults! The giant slide is SUPER fun! I really appreciate that there’s a time slot just for the little ones, as our boy is 3.

And finally, as the parents of a little, I have to send a special shout out to the young adult staff members responsible for making sure everyone follows the rules and stays safe. They’re firm, which I actually really appreciate. It can be so hard to get kids to listen, especially when they aren’t yours. But the young adults working the attractions command and demand respect. We can’t wait...