My husband and I ordered some amish-built custom oak furniture from here. We spent close to three hours in the store choosing the right styles, wood, colors, etc. for a round table with a butterfly leaf, six chairs, and a sofa table. Bruce was our salesman; and while we hadn't set out with a plan to spend $4,000 that day, we were very excited about the purchase. Approximately 10 weeks later (with no calls to update us on progress in the meantime) our furniture came in and a delivery time was set.
My husband met the delivery men at our house and watched as they struggled to assemble our new table. Once the table was fully assembled, it was clear there was a problem. One of the delivery men called someone (I'm assuming someone at the store), and my husband could hear them screaming at this delivery man through the phone. Apparently the butterfly leaf (which is stored inside, underneath the table and folds out when needed) couldn't come out. The legs on the base of the table were not wide-spread enough to allow for the leaf to drop in between them in order to unfold. The delivery men put a nice gash in the legs of the table trying to force the leaf, but it wasn't happening. Bruce spoke with my husband and promised to call the manufacturer and get it fixed; he was supposed to call back and let us know what was happening. A week later, no call. Two weeks later, I called him. Bruce said that the manufacturer was building a new top. I responded "Are you sure that will fix the problem, because it seems like the problem is the base - also, your delivery men put a gash in the leg trying to force open the leaf." Suddenly he wasn't sure what they were going to do, but assured me it would be fixed. That was two months ago. I called Bruce back to ask the status two weeks ago, and he promised to call the manufacturer and call me back with an update that week. I still haven't heard from him. I'm sitting here five months after my original purchase with a table that was very expensive, yet is not fully functional; dealing with a salesman who just pays lip service since the store already has my money and he's already received his commission.
I would never order another thing from this store, and I wouldn't recommend anyone else to either - unless you're walking out with what you're purchasing that day. Once they've gotten your money they have no interest in whether or not...
Read moreWe recently received our queen latex bed from them. We ordered it on the 31st of March and asked to have it delivered four days later, which gives them enough time to plan if needed. We shared with them that we live in Wyandotte, which is 42 miles from their store. They said they could do it and would do it first thing in the morning to avoid traffic. The owner said the fee would be $60 but then the guy, Sandy's son, said $75 :/ So, Monday morning, up early to get here in time for the delivery. On our way here we get a phone call from them asking us if we have anyone to help with the unloading the mattress... So, they tell the delivery guy, who doesn't work there and helps him out when they are in a bind, that it's a queen size bed leaving out it is a LATEX bed! They forgot tell him that we are in Wyandotte not Ann Arbor! So, the bed doesn't get delivered until 2pm with one guy. He is driving his personal Chevy Silverado with the bed strapped in the back. We still feel horrible for him :( They Owe Him BIG!!! The reason why there is no delivery guys is because they are all at an apartment site including the owner...supposedly the owner was going to help out his friend to deliver the bed but instead took $35 off of the delivery fee providing us with a $35 check with no name written on it :/ The ONLY reason I'm give 4 instead of 3 stars is because we like Sandy and Dave (the delivery guy). We went to the store for the first time a couple of weeks ago and just adored her! After doing some research to find what best fits us, we returned and paid a little over $2,000 for our bed. The owner, and the delivery guys, were all there when we made our purchase. It was discussed openly about the delivery to Wyandotte and being delivered early Monday morning...let down, frustrated and disappointed :( I will add that they did refund us the $75...
Read moreAs a first time buyer of quality furniture I was nervous when it came time to begin shopping. I couldn't have been HAPPIER that I decided to visit the Amish Gallery as my first stop!
I walked in knowing what pieces I wanted but NO IDEA of how to even begin exploring the sea of beautiful furniture in their showroom. Fortunately, Mark was there to greet me and take me on an informative journey on what I needed to be thinking about as I picked out my pieces. Mark gave me time to myself to experience the pieces I was interested in but was also always on hand for my many questions.
I ended up purchasing a sectional sofa, recliner, and TV stand that same day. The prices were extremely FAIR and the sales process totally non-pressure.
When my new furniture was delivered Robert and Pedro were consummate moving professionals. Spending time with my family to make sure each piece was just where we wanted it and explaining any important features included. These two young men were true gentlemen and treated my apartment as if it were their own home.
We've been enjoying the new furniture for a few weeks now and could not be happier. I plan on visiting Mark next month for a bookcase to match my TV stand!
I couldn't recommend the Amish Gallery...
Read more