FurBabies Resort and Spa — Attraction in Scottsdale

My entire family are huge fans of fur babies resort and spa in paradise valley. The first time I visited the location I was immediately impressed with the decor and the cleanliness of the facility. It smells clean! Francine was so lovely and gave me a tour of the fabulous facility. She took the time to explain grooming, day camp and overnight options with me. She recommended Tori to groom my handsome havanese, named Teddy brewski and she does an amazing job. Teddy adores Tori and I just can’t handle the cuteness. She listened to all of my concerns (as Teddy is getting a little older) and had a few details that need a bit of extra attention. I am so happy and so is Teddy because he loves being the most handsome dog in the 85253. We love her so of course we recommended fur babies to my parents.

My parents recently rescued a beautiful cocker spaniel named Josie but were a little concerned as she had a pretty rough life before being adopted. She was so scared and timid so we didn’t know how she would interact at a doggy day care or grooming. But, Francine took the time with my parents and explained training options offered at fur babies as well as doggy day camp. So, Josie went for training sessions and to play with some other doggies. Each time she did a little bit better than the last. Josie built up the courage to get groomed and has been getting gorgeous by Tori and most recently spent an entire vacation in a suite at fur babies! She did so well. We were sent updates in a portal with pictures of Josie each day. When we returned, Francine told us that Josie blossomed into a confident dog! It has been beautiful to see the transformation from a once timid and scared dog to a gorgeous and confident cocker spaniel! She loves other dogs and is now doing photo shoots!

Who knew we had two models in the family?

We can’t say enough about the entire group of people that work at the fur babies in paradise valley. There is a person there 24 hours a day and the facility is amazing! Just walking in the doors and watching the dogs play is an instant seratonin boost. No wonder why all the people that work there are so happy! Highly recommend for your most precious...

Used to love this place when they first opened. However, they can not keep a groomer longer than a few months. My 10lb maltipoo has high anxiety when getting his hair cut and every time he comes in he has to see someone new. Was advised to get him cbd from them and I did since I don’t want to drug him. Today I took him in on cbd for a haircut and I was told to get him drugs from the vet which is not what I’m looking to do and why we’ve been going there vs taking him to the vet for grooming. This will definitely be our last trip here. The guy who worked there previously was the only groomer who had no issues grooming my dog and gave him a cute cut. Knowing he was let go, is heartbreaking as he could handle my 10lb dog.

I used to love it here but not anymore! Avoid this place! The turn over is too high and they try to add extra charges that you didn’t agree to after the grooming is complete. After I got the text to come pick my dog up, I was told I would be charged extra. I received a phone call in the middle of his appointment and no one said anything about an extra fee. I called to pay for the cut before my daughter picked my dog up and they told me I was going to be charged extra. The manager was rude as can be and I said I never agreed to any extra fee and when I received a phone call mid appointment no one said anything about me being charged extra. She said she didn’t care and my dog would not be released until I paid extra. This place has went down hill and is clearly money hungry with ZERO customer service skills. You can’t charge someone extra with out telling them...

LEAVE YOUR DOG AT FURBABIES AT YOUR OWN RISK I had a truly alarming experience at Furbabies on Scottsdale Road. When I arrived to pick up my dog from daycare, I found over 20 dogs completely unattended. I rang the indoor doorbell (which is supposed to alert staff) and waited five minutes—no one came. Concerned, I walked through the open boarding facility—yes, completely open—where anyone could have walked in and taken a dog. I stood at the daycare gate, trying to figure out how to get my dog out without all the others following. The situation was chaotic, In the blink of an eye a dog fight could have easily broken out. After 15 minutes, someone finally came to the front. I was understandably upset and asked for the manager. The staff member claimed she was the manager and very dismissively told me to "calm down." The next day, I spoke to the owner, Heather. She confirmed she saw the whole thing on camera and was apologetic. However, she chose to keep the employee who decided that cleaning was more important than supervising a room full of dogs. That decision is simply unacceptable. This was not just poor service—it was a serious safety issue. I’m writing this review to warn other pet parents: think twice before trusting Furbabies...