19th Avenue Salon - An AVEDA Salon & Store — Attraction in Seattle

I recently had a very bad experience there. One of their stylists was very rude to me, raised her voice at me, was argumentative, said she "apologized for being harsh and blunt" but then continued to give me a horrible haircut that was not remotely like the pictures I had shown her or what I had asked for. In fact I had told her a previous hairstylist had given me a short short bob, which I didn't like and didn't want again, and yet this stylist at 19th Ave Salon gave me another bob, said it was a bob, and told me to put ALOT of product in my hair and then not to touch the hair. Well my NATURALLY BIG, WAVY, CURLY HAIR, did what it does best, and it poofed out terribly on the sides! And my hair gets touched a million times a day by the little boy I take care of who likes to throw his blanket over my head to play hide and seek, or wrestle over the top of me when I'm sitting on the floor, or grab my hair when he kisses my face and wipes his yogurt all over me. Him I love, this haircut I hate. It is so unflattering, boxy, and ugly: I feel like crying most days- mostly because I have a wedding to attend at the beginning of November and my only options are to get my hair cut even shorter or go with this current ugly mess.

The only bright side of the entire experience has been the staff. I received an email the day after the cut which said that if I felt I had a bad experience, to please call and discuss it; so I called. The kind woman who answered the phone knew exactly who I was because she said she had heard the entire interaction with the hair stylist the day before and apologized to me for what had happened. Another one of the hair stylists, Tyson, who had also been there the day I got the haircut, called me and asked if he could fix it for me on the house. I really appreciate that, so much, but I am still so upset that months of hair growth and dealing with funky growing out phases were all just ruined by this one rude young lady that cut my hair this way. I honestly don't want any more of my hair cut off right now.

So while I know there are kind people at this salon- if you find yourself in the chair and a certain young stylist starts making you feel bad and arguing with the pictures you brought in- get up and leave. ...

The salon is clean, well-designed, and located in a great neighborhood. It’s definitely worth visiting—but I would recommend requesting a professional stylist when booking, as the salon also works with junior stylists who are still building experience.

I walked in for a same-day appointment hoping to get a simple tinted gloss. I was paired with a junior stylist who was friendly and I was assured she could handle the service. My natural hair is a reddish-brown, and I typically get a black gloss/tint every few months to maintain.

Unfortunately, the initial application didn’t take well, and the result was uneven. My hair still looked the same as when I walked in, and some of the styling products used left it feeling weighed down and oily—like it had already been styled days ago. The salon did offer to redo the tint at no additional cost, and the second time around, I gave specific feedback (longer processing time, more thorough application, and minimal product use after the rinse). With those adjustments, the outcome was much closer to what I’m used to from other salons.

At the end of the visit, I noticed that two items of clothing I had with me were stained with hair dye—one I was sitting on (a light rain jacket), and one I was wearing under the salon cape. The team offered a quick fix using color remover spray and advised cold water washing at home, but unfortunately, the stains didn’t come out. Both items, which I wear regularly, were permanently damaged.

Overall, while the space and staff are welcoming, my experience had a few setbacks which I usually don’t have as regularly as I do this same process. I appreciate that the stylist tried to correct the issue, but I would recommend the salon clarify expectations and provide more supervision when junior stylists are involved—especially for new clients. Mistakes happen, but accountability and communication go a long way in making...

I've now been going here regularly for ~6 months and Rome is the best!

It's always daunting to move somewhere and have to find a new hair stylist, but 19th Avenue Salon made this process so easy for me. I have fine blonde hair and wear extensions, so I needed someone who is knowledgeable with extensions and hair health. Rome is THAT girl!

During my first consultation, she even worked with the owner to make sure she was using the best approach. I totally respect and appreciated her getting the additional insight. I've been wearing extensions for 10+ years and I have to say that these ones are by far and away the best installs I've EVER had. I use tape ins and have had almost no pulling or breaking of my hair since seeing Rome and they last nearly two months after each install.

The receptionist is always so nice and Rome is such a bright and fun person to spend time with in the chair.

Thank you for being so great at what...