AutoZone Auto Parts — Attraction in Seattle

One of the worst experiences I've ever had trying to get help with my car. I came in on a Saturday while they were not busy, and asked for a new car battery, since my car was having issues starting that I've been able to work around by charging the battery. The AutoZone employee (who was holding a dab pen) insisted they needed the old battery, which was still in my car, but refused to help take it out of my car or let me borrow tools to take it out myself. I asked for them to at least test my battery to confirm the issue was the battery, and they said my battery was completely fine and that this was an issue with the alternator.

Since the AutoZone employee insisted my battery was fine, I decided to leave and get gas on the way home after my car started. After filling up at the gas station, my car would not start at all so I had to get towed to the dealership, as it was the only place open. Both the dealership and the person that towed me tested and confirmed that the issue was with my battery, not my alternator, despite what the AutoZone employee said. Considering I literally asked for a new battery when I arrived at the AutoZone, it is ridiculous that I ended up being given such terrible service from this AutoZone that immediately afterwards I was stranded at a gas station and towed to the dealership just to learn that I needed a new battery. Now I will be paying hundreds of dollars extra for the dealership to replace the battery (which is a separate complaint about how ridiculous dealership prices are).

Maybe I should have called before going to this AutoZone to confirm they could replace my battery on-site, so that's on me, but for a place that calls itself "America's #1 Battery destination" I don't think it's unreasonable to expect help removing/installing a car battery, to expect accurate battery testing (especially considering it died LESS THAN 30 MINUTES AFTER BEING TESTED), to expect tests on the alternator to be done if the battery seems fine, and to expect the employees to not be clearly holding a dab pen while assisting customers (I am not sure if the person that assisted me was high from the dab pen, but it would at least partially explain how wrong they were about my battery). Stay away...

Has to be the worst retail location I have ever walked into for anything. If I were in charge, I’d close the doors and let everyone go. It would save the reputation of Autozone corporate nationwide. I’ve seen and experienced the unprofessionalism and condescending attitude of the assistant manager. One employee had the door locked and would let customers in when he could and told me the closing manager didn’t show up and therefore he was unable to fully do his job or accept returns. However since they didn’t have a tool I needed, he told me to buy a different one and return it the next day when a manager should be there. Following his instructions, I bought a tool that I thankfully didn’t need and when I tried to return it the next day with the receipt, the assistant manager mentioned initially held up the tool and inspected it claiming I had used it because there were scratches on it. She told me she couldn’t accept it for a return. I told her I didn’t use it and that I was acting on the instructions of the associate the previous night. I told her if she saw a scratch on it, it was done by someone else like to person who shipped it from the warehouse, or employee who may have dropped it while trying to stock the empty shelves or a different customer. I had the receipt and it was less than 12 hours from the purchase time. She rolled her eyes and asked me as I was placing something on the counter at the register “you’re going to purchase that tool in your hand?” I would drive across town before I would ever step foot into that store again. Dont waste your time trying to call and ask a question or inquire if an item is in stock because I was told whatever the website says is in stock is always wrong. They would be helping the customer if they immediately told them to drive down the street to Orileys. .* update tried again to give them another shot. Door locked and 15 mins before closing time I was told “you can’t come in” sign also hand written on the door “no cash transactions” for a split second I thought I was not in the United States and in a country that doesn’t know the fundamentals of running a successful retail operations. Do us all a favor and close...

My husband had gone into the store to order a taillight for the right side the other day. While in the store the person who had assisted him initially tried to sell him a lightbulb, my husband had clarified which part he needed. A few days later my husband had received a call from a young lady saying to come into the store as they have the part there. As my husband went into the store, he asked if it was there, the lady then asked for a name...his name was not in the system, but his phone number was- with an incorrect name,(mind you she had just called him to inform him it was there...) the person who did the transaction felt the need to be racist and label my husband as "Pedro" just because he is Hispanic. (Not even remotely close to his name.) We went to try to have the new light installed in the car at another location and it wasn't until then we realized, we were given the wrong part, they had given us the LEFT side, rather than the right. So many mistakes and red flags. Horrible customer service, even from the manager Calvin when just expressing my concern and trying to get this situation resolved, told me it's not his problem/ not his job. I asked for a cooperate number, and he provided me a fake number. Shady, but I will still get my word out and open with someone, period!!! Will also be expressing my concern on the main website since i'm unable to get in touch with someone over the phone. Employee's/ Management come across as under the influence, I don't know if they are stoned or on heavier drugs. If ya'll get upset someone messes up your fast-food order, what makes you think someone wouldn't get upset they order the wrong car part. Typical 23rd and Jackson, go figure. Got a refund for our money and returned the part. Definitely needs more training, accountability, drug tests, and need to learn professionalism, whether you're in the ghetto or not, you don't...