Puetz Golf Seattle Superstore — Attraction in Seattle

Placed a order for Bettinardi Putter @PuetzGolf on 3/3 Was told 2 weeks putter would be ready for pu at Bellevue store 1 ½ weeks later rec’d call from @PuetzGolf and was told it will now be ready for pu on 4/7? Initially quoted 2 weeks and now over a month, was told delay is due to account issues? Sounded like a AP issues w/ Bettinardi and Puetz per the associate at Puetz? 4/7 I call @PuetzGolf and ask if my putter is in? They said it hasn’t left @Bettinardi yet. Another false delivery date. Then I was informed it is shipping that day and we should have it early mid following week. I call @PuetzGolf 4/12 still no Putter and why am I calling, you provided a customer a pu date but I’m the one following up? 4/20 I send email to @PuetzGolf customer service asking where my putter is? 4/21 @PuetzGolf responds and putter is in store. I ordered putter at Bellevue and went into pu 4/24, then I was informed putter was shipped by @Bettinardi to @PuetzGolf Seattle. I was told again about a accounting issue, not my problem. I inform then to just mail me my driver I didn’t have time to pu. @PuetzGolf Seattle did ship @Bettinardi putter the next day and I received it at 7 pm. I was excited and open up the box, I immediately noticed it didn’t have the jumbo grip which I ordered, then I took off the head cover and noticed it was right handed. Below is what my order notes state: MLH Bettinardi 2023 Queen B 6, Stock jumbo grip, 3” loft, 70”lie 4/25 contacted Bellevue @PuetzGolf and asked associate to have manager call me, I believe it was Chris? Very nice gentleman and apologetic. He called 4/26. @PuetzGolf had a management meeting in Seattle store 4/26 and I asked Chris to check around that store if someone missed shipped. Chris said he would get back to me. Later on 4/26 Chris did get back to me. Only time someone did what they said they were going to do so I do appreciate it. On 4/25 I emailed photos, order info, and my displeasure to customer service and no reply. On 4/26 @PuetzGolf sent me a return label to mail putter back they sent incorrectly. Sure seems like a lot of work from a customer who is not getting what they bought almost 2 months prior. So now I got to take additional time and fix their error. Today 4/27 went into Puetz Golf Seattle returned club, they return the club but gentleman that helped me and assistance store manager no apologies just said Bettinardi sent the wrong putter. No solution to get putter, no apologies, no thank you for all the efforts I did and got nothing. @PuetzGolf use to be so good at service but this experience was so bad I don’t think I will be shopping...

On a returning from a recent golf trip to Palm Desert, I discovered that the baggage handlers at Sea-Tac “handled” the bejesus out of my Ogio GromXX stand bag, bending one of the legs so badly that it snapped in half. It was a fairly new bag and, I feared, completely ruined. I thought it might be possible to find replacement stand parts online, but had no luck. In desperation, I called the Puetz store on Aurora. Lucky for me, it was Ross Weaver who answered the phone last week. He suggested I take a few pictures of the bag and the damage, and he’d send ‘em along to the good folks at Ogio on my behalf. It was a very generous and thoughtful offer, but I honestly didn’t hold out much hope. I figured I was doomed to have to shell out all over again for yet another bag. So imagine my surprise and delight when, later that same day (no less), Ross emailed me to let me know that Ogio was sending up a replacement bag for me, and that it would likely arrive within a week or so. Holy smokes! Well, I couldn’t believe my good fortune. I’m old enough to remember when the words “customer service” actually meant something, and I’ve been pretty disappointed at how that phrase has largely become meaningless in today’s business world. Not so at Puetz. I'm not a fanatic golfer, but this kind of service insures that whenever I need ANYthing in the realm of golf, I'll be buying it at Puetz. Patronizing local, brick-n-mortar businesses is always the right thing to do, and this gesture would likely never have been made by any faceless online entity. Thank you, Ross Weaver,...

The folks at Puetz Golf stand behind the products they sell 100%. I recently ordered from their online store a close-out electric Golf Caddy/Trolly that was discontinued by the manufacturer in 2024.

Imagine my disappointment when the unit came to me and was defective with nothing working as it should. Andy from Puetz customer service not only responded to my concerns professionally and promptly outside of business hours… but they replaced it, in the store, with a unit that was the current model for no additional cost. 100% painless and all on the same Sunday I reached out.

Jordan from the Seattle location literally had everything complete in a few short minutes, no interrogation, no hassle, never a doubt that they were going to do the right thing. I didn’t need to pay for shipping because I bought it online, didn’t need to wait until they could source another similar 2024 model, or just give me my money back… I just got excellent service and walked out with a perfect, new replacement.

Service like this is from a prior age when businesses valued the customer more than the sale. They will have my business on every golf purchase I can send their way, and they should get...