Karls TV, Appliance & Furniture Sioux City — Attraction in Sioux City

Lets hope there is enough room - short version, wouldn't spend another dime here.

Long version (all dates may be off by a couple days, but you will get the point):

On 1/22/24 I purchased a brand new Samsung top load washer. First time ever buying one from Karl's, figured I would shop locally vs big box. Within roughly 2 months there was a squealing noise that was happening and we had a tech come out (who I would give 100 star rating too if i could). Fixed the issue and we were on our way. Around September, the whole user interface went bad and we had to replace that (that tech made my whole house smell like weed - was not impressed). So far, I was not impressed with this washer, but this is where worst part starts...

Side note before we get to far, I have had to take time off work every time they had to be out

September 30th, our washer started sounding like it was going to be taking off like a rocket. I thought maybe it was just a piece of metal from the coveralls making a noise in it while washing. Called to have it repaired and never heard back, so I called again on 10/17/24 and they said "the ticket showed it was all repaired" and I explained that it wasn't and is still having issues. They brought the washer in and "fixed" it once again (per Samsung's request). When I went to pick up the washer it has scratches and dents all over it from their moving cart, which I was told they would take care of (and never did). After getting it back, 11/7 it was still making the same noise so made a call again. Back to the same thing where it was "fixed" and then sent back to my house.

Side note to add in here. During one of the days I took off for them to "fix the washer" they never even showed up, had to call them to see why they didn't show up, and then had to schedule another appointment. They also showed up to my house one day to pick up the washer, with out even telling me that they were going to be there that day. They also apparently had a Samsung tech who was at the store trying to help with this and he had no idea what the problem could be.

This continues on until my favorite part, which was on 1/10/25 it was still doing it, had a tech come out with the store manager, where they continued the call with Samsung. While on the phone Samsung stated that my washer was not in warranty anymore, which was funny because it was a 1 year warranty, so I still had 12 days left at least. They said they would have to repair the washer once again (same parts they already did).

The washer was picked up, repaired, sent back to me, where the problem STILL CONTINUED. Called back on 2/6/25 and the manager said he will "talk with Samsung and the owners of the store to ensure I have a new washer as I have been very patient with this whole process, and he will call me the next day". 2/18/25 I have to call the store to get an update, which was "Samsung wants us to fix it again" and that was all I was told. 3/11/25 I call the store again to see when they are going to "fix" the washer, and I was told they would let me know. It is now 5/23/25 and I have been ghosted by the store.

Super disappointed in a locally owned store doing this. After discussions with other big box stores, they would have had it replaced the first time, with no issues. To this day, my washer STILL is making a noise like it is going to explode when in the spin cycle.

Biggest outtake from this event:

I would HIGHLY recommend to anyone wanting to buy something here, to...

1st time customer. Tried this place to get a better service and install experience compared to your big box stores like Home Depot and Lowe’s. Never again with this circus.

I had already done my research and was looking for a specific Bosch dishwasher model. Called Karl’s while shopping around and the salesperson Nick told me “we don’t have it in stock but I can get it ordered and installed in about a week”. I was about to hang up and then he interrupted me by saying he found one in the back room, but install was 1 week out. Didn’t 100% believe him at this point, but made the purchase anyway hoping for the best.

Fast forward a week and I was having issues on my end changing out the water line because they wouldn’t hook up to copper, in preparation for install so i moved the appointment out another week. No big deal.

Fast forward another week and they show up to my house with the wrong dishwasher (they confused two similar models) and they’re missing a $32 Bosch hard wired junction box part that was required for install, which I had also paid for at the time of purchase. Luckily my contractor friend had given me one in the meantime, so I had a spare on-hand just in case.

They told me the correct dishwasher was magically on a truck for delivery the next day and then they added 1 more day on top of that until they could install it. Finally got it installed, Terron the tech is a good dude.

Still waiting for my $32 refund. Wonder what happened to my original dishwasher they said was in the back room ready for me the day I made the purchase?

A good salesperson would’ve also pointed me to the $100 Presidents’ Day sale rebate they had on their website. This was a Bosch specific that’s for shopping local. Luckily I found it myself. He could’ve also mentioned rebates for energy star appliances thru your electric company, another $25 thru NWREC that I found.

These guys could be sooo much better. Until they acknowledge the situation, I’d rate them 0 stars, but sadly I can’t. Next time I’ll just install it myself and save...

We went to Karl's to purchase all new appliances due to a fire in our home. Initially, things went well. We made our purchases and waited for them to come in. In the meantime, the communication with our sales person was not great. Generally, she would take days to respond, or we would have to contact her again. We also had order issues with two of our appliances, so we had to change styles. Once the appliances came in, all our troubles started. Out of the five appliances we ordered, two were delivered damaged, and one did not fit, although we had shared all the dimensions. When we asked about reordering, they kept saying - it's not our fault, it came that way or it's not our fault, we don't know when things come in and the manufacturers don't respond to us. It was generally not taking accountability. I can understand manufacturer issues, but I wasn't paying Whirlpool, I was paying Karl's, so I expect them to help me as much as they can and advocate on my behalf which was not happening. In addition, one of their salespeople (who treated me horribly in the store), charged our credit card erroneously, as well as without telling us or getting our permission to do so. She had credited our contractor on accident and then charged out card to "get their money back". To me, this was unethical and probably illegal. I will say the manager, Marquis, did call me back and work with me to remedy that particular situation and I was happy with his attention and follow through.

I went to Karl's specifically because I wanted to go local and make connections with people who would care about my experience, but that is definitely not what I got. Later, I bought a different appliance from a big box store, and I got a text from the manufacturer an hour after I made the purchase, and timely communication until my unit was delivered. Needless to say, I will not be back in the future.

And even though there was immediately a comment that senior management would be notified, I have never heard anything...