Best Buy — Local services in Sioux City

I purchased a computer from Best Buy a little over a year ago for my college classes, and it has been plagued by problems ever since. It had a catastrophic failure under the warranty that would have been a $450 repair for a $500 computer. During the repair, I was out of a computer for 2 weeks. After getting it back, it hasn't been the same. The case was scratched up it takes minutes to wake up from sleep when it should be instant. It will randomly stop charging, refuse to turn on, and the trackpad will not work. After last week, I opened my laptop and it would refuse to turn on. I followed the online instructions and called the customer support number, but nothing worked. I had to make an appointment with Best Buy to get the computer fixed. I drove almost an hour in the rain to the store and was greeted by a rude employee. He takes my laptop back, and it comes with it working. Unfortunately, there are more scratches on the outside, and the rubber feet are missing. When I press him about these issues, he laughs at me. I bring home my laptop, and it does not sit level at all when I type; the laptop bounces. I thought I could deal with these issues, but I can no longer tolerate them. Best Buy damaged my laptop, plain and simple.

I decided to go and do an online chat, I tell the whole story, and the employee says that she is sorry. She assured me that if I went to a Best Buy store that I could receive an exchange or refund for my laptop (I have screenshots and proof that this happened). At this point, I was happy because the issue was essentially fixed. The next day, I decided to do another online chat to confirm what the previous employee told me. They said that the employee told me wrong and that I will not be able to do an exchange or refund because my computer was outside of warranty. When I asked if I could get the damages fixed by Best Buy free of charge, as they were the ones who caused them, they said no! I would have to pay money to get the damages fixed that Best Buy caused!

I have lived with this computer for a week, and the problems have gotten 10 times worse since getting it fixed. My computer is not that old; it should not be breaking like this. It might not have been defective when I bought it, but it is 100% defective after I got the work done on it. I cannot be driving back and forth an hour or more to fix it whenever it breaks. This whole ordeal has been such a hassle. I am stuck with a now $750 computer (inflation) that only works sometimes, along with that, damage caused by Best Buy, and the company won't even fix it. This whole experience has been exhausting; all I want is for Best Buy to...

Edit: I spoke with corporate about my recent experience, they took care of everything, apologized up and down for the behavior of the local manager, and called ahead to the store and made sure they were ready to take care of things when I got there. A different manager helped me, was polite and apologetic. I was happy with the service in the end, and because of that service from the other manager and corporate, I will be continuing to shop there.

Purchased a 50" Vizio LED TV. Best Buy loaded into the SUV, we took back to our office, and two people carried it into the building and placed into a locked storeroom. It sat there for about 10 days, then we took it out of the storeroom and set up the TV, when we turned it on, there was a crack in the screen. We tried to take the TV back, and the store manager blamed us for breaking it and told us that "corporate policy" dictates they could not take the TV back after 3 days if it is damaged. We spoke with "Corporate" and they stated the store manager has discretion if they have a broken device after 3 days but before 30 days. We spoke to previous store managers for Best Buy, and they also stated he should have returned it. So we tried again to speak with him to return the TV. He again stated "corporate policy" said that the person at Best Buy corporate we spoke to must have been misunderstood and didn't know what they were talking about. The manager was never apologetic or understanding, he was rude, snarky and unprofessional. I have never received worse customer service before. It was hands down the most frustrating purchase I have ever made.

So, if anyone would like to shop there, here is my recommendation so you don't spend a lot of money on a large paperweight. When you buy something, as soon as the purchase is complete, have the cashier call the store manager over, have them take it out of the box and plug it in and very thoroughly check for any defects. After they have inspected it, have them witness you putting it back in the box and loading it into your vehicle. Immediately take it out of the box when you get home and plug it in. Do another thorough inspection of the TV. If you find even the slightest issue, call the store manager immediately and record the conversation (you will have to inform him you will be doing that legally of course). Hopefully then you won't have to deal with a rude and...

Customer service poor. For the 2nd year in a row my husband and I went to Best buy for a sale on a TV. The ad stated that the Roku 50 in TV was on sale for $179. The sale was to last for 3 days--Thanksgiving day, when they opened at 6pm, Black Friday and Saturday. We went into Best buy and asked if they still had any available? We were told that no, they only had that deal as a door buster for the 6pm opening on Thanksgiving. The printed flyer said Thanksgiving thru Saturday, their online website stated the same. We also saw the ticket in the slot where the TV was showcased on the wall, it said the same. We pulled the ticket. We showed the next sales associate as my husband over heard two sales people say they had several sales items in the back. Maybe they had one of these TVs as well. When he asked, the sales associate was very rude, laughed at us and said, can't you read? It was only for yesterday. We asked one of the Geek squad people as we figured these other two did not know what they were talking about based on their attitude. He the third one said yes, that sale is valid for three days. We were to go to customer service and see if there was any to order. My husband gave her his phone number. Well because his number was under someone else name, she began snapping at my husband. I think you better try another number, one that is yours! We both told her that was his phone number. The person who had the same number had done a transaction back in 2015 she told us and my husband name was not the one associated with this number she snapped again! I guess no one can be assigned a phone number someone else has had before? I gave her mine and she used it only to tell us they were sold out. She then tells us it was only for the day before. We pointed it out on the ticket to her the dates it stated. She said that was not correct. Geek squad said it was correct and the ads said it was correct, perhaps these other workers misses the memo? Long story short, we were finally able to get a TV at a good deal, not the first but still at a good deal. This is the second year we have been treated in a rude manner before we finally find someone who is nice and knows what they are doing. It's because of the last two sales people that helped and were nice why I gave it a 3 stars. Not so sure about this store. I guess it's...