Ramada by Wyndham & Suites South Padre Island — Attraction in South Padre Island

My check-in went well at the receptionist at 3 pm. Very well received and welcomed. At my initial entrance into room #255. I saw there was no chair at the work desk. I went to the office and within minutes the maintenance personnel took one to the room. While I was waiting in line to ask for the chair, my wife sent a picture to me of her discovery upon undoing the bed, 2 small stains that look to be bloodstains. The receptionist apologized for the inconvenience and handed me clean sheets to replace. Even though I found that this was not to be performed by me as I was a guest. I went upstairs to the room and found that Ana, in charge of the housekeeping staff, was there with another lady changing out the sheets. She apologized and assured that she makes sure that a detailed change and turnover of the room is priority. As I was standing by the entrance I also noticed that the skirt on that same particular bed, had what appeared to be mold. I grabbed my flashlight to get a better and closer view, and confirmed that in fact it was mold. Several spots along the skirt. I asked for it to changed because it would affect my wife because of a sinus condition. Ana got on the radio. To the dismay, the responding person came back to say there were no clean or new skirts anywhere. There was back and forth argument for a minute about the skirt and comforter. Finally, someone showed up with the skirt and it was replaced. Upon observing this being done, I noticed a brown stain, basketball size, on the side of the box spring. After all this, the remote to the TV was the wrong one, a Roku TV. So, there I go again to proceed down to the front desk. I asked the maintenance staff if they had a Roku TV remote. He said he'll check. As I was walking away he told Ana that I was demanding a new TV because the remote didn't work. I don't know why he said that. They brought a remote by the time I got to the front desk. As I was coming back, I came across Ana in which, I said 'Thank you' and she didn't even acknowledge me or looked at me. This happened 3 or 4 times during my stay. She looked down all the times I came across her. I even had a good conversation with her during the sheet exchange. I work in management, in the hospitality business and this behavior is unbecoming of a leader. Especially towards a Guest. This does not end, going into the evening, 2 teenagers 3 doors down were smoking pot on the balcony. Making the terrible smell go into the room through the A/C unit out front. At 11pm we ready to go to sleep, the guest or guests at #254 were playing very loud music, I could've stepped out to ask them to turn it down, but I called the front desk, in return I was told there's nothing they can do and that I would have to call local Police to complain about the loud noise. 25 mins later it stopped. The next morning 8/24/25 at around 7:30am my wife and I were getting ready to head down for the complimentary breakfast. As I sat in the chair by the front entrance of the room, I spotted 2 roaches. One on the floor and the other on the wall by the desk. My stay was for 5 days as our getaway vacation to South Padre Island from San Antonio. We reserved our stay at another hotel for the first 2 days in which was rated a 6.3, minus the breakfast. So we decided to reserve at your Ramada location 6200 Padre Blvd because of a better rating according to Booking.com (8.3). It's even displayed at the entrance. I am very disappointed and unsatisfied with the overall experience. If the ad or app reviews and negative feedback help to improve the guest's experience, there should be improvement immediately. There should never be any kind of unsatisfactory feedback from the guest. I was paying the same amount at the previous hotel with a better experience, minus the breakfast...

This will be a long review. When we made the reservation we needed to call the hotel and ask questions. They never answered the phones, I would call everyday at all different times of the day and no one answered. When we called Wyndham 800# they supposedly got in touch with the hotel and Wyndham let us know what the hotel said. We was told our room had 2 queen beds with a pull out queen bed made into the couch(Wyndham said this is what the hotel told them). When we get to the hotel, it’s a run down hotel, our room looks nothing like the pictures they have on their google page. Our room you can tell is a older room that has not been updated. It does have tile floor, which some of the tiles were loose, that’s all that kinda nice, but the floors were all nasty and sticky, the ac had to be changed out because is was making some loud awful noises. You can see they don’t dust anything, the bathroom walls were nasty that had some dried up snotty looking stuff and the sink is so old it has rust and was dirty. We had to ask twice in order to get the room cleaned. Also the pull out bed was not queen, it was a twin size. We asked hotel about this they said all rooms only have twin pull out, so Wyndham must had lied to us. We was also told that the hotel has free hot breakfast with eggs, hot protein, biscuits gravy, pancakes, well that was a lie. They only have continental breakfast. Only thing that was warm was waffles. The juices they had were all nasty and watered down and the OJ tasted soured as well. The person that was serving the waffles he was funny and nice. We were also told that we won’t get charged anything until we check in, we were charged way before our checkin and on top of that we were charged a $195 deposit which was not stated anywhere in any paperwork when we made the reservation. We told the front desk people about this and asked about it. We noticed the next day we were credited the $195 deposit and when we went up to front desk to ask a question about something they were telling people they are not charging any deposits, so why were we charged deposits? The pool was nice. At night you can hear all the people yelling, talking and laughing right outside our room door, not sure why they are all doing that at 2 and 3 am in the morning. I know it’s spring break week, but wow!!! We did see security driving around, but why were security not telling them to lower their voices? We’re security partying with them too? We also asked the front desk everyday to speak with manger and they told us each time manager not here today and come back tomorrow. Well we do and each time they say same thing. When we checked out today the manager was there and we went to him and spoke to home about all the problems we had and he said I have been here all day everyday, well why was we lied too? Seems like your wanting to dodge when there are problems. Then he asked us where we are from(what does that have anything to do with all the problems we have encountered)? We also told the manager about all the loudness from the people outside and he told us it’s spring break and it’s fine for them to be loud pretty much, he also told us if you don’t want all the rowdy and loud people sitting outside we don’t need to come to South Padre Island and specially not stay at his hotel, WOW!!! That bad for a manager to say that about their own hotel. He also have said I have been here for the last 17 years, well your the problem with the hotel. Wyndham and this hotel obviously does not have any commutations whatsoever!!! Will we stay here again?? No we will not!! We will also be calling Wyndham about our...

Third stay was NOT the charm. I told the front desk on 10-08 that there were bugs in my room (I have a phobia of "critters" and bugs). I asked for them to spray the room during my cleaning. A lady answered and said she would pass it on to the housekeeping supervisor. On 10-09, I got hung up in Mexico customs and returned to my room late. The bugs were still there in larger numbers than before! I got my own spray from Walmart and killed the big ones but there were little ones marching in and out of my suitcase unbeknownst to me. I wanted to extend my stay albeit in another room without the bugs.

The front desk night auditor didn't pickup the phone the 3 times I called at 10:21pm, 11:18pm, and 12am on 10-09 and 10-10. I had to go down to the office after midnight. There were 3 men there. The night auditor guest service person, a man in plain clothes talking and laughing with the night auditor guest service, and a laundry room attendant folding towels and such.

The guest services person was seemingly too invested in his spirited banter with the plain clothes man to be bothered to answer any questions I asked and his annoyance with me was palpable and all through his aloof body language when he had to return to his work station to answer them. He rudely brushed me off.

I was indignant and returned to my bug-ridden room with no resolution in sight. I contacted Wyndham Customer Support after filing a complaint.

The lady, though helpful, she was also unable to get anyone on the phone at the hotel to extend my stay and move me to another room. She transferred me to the reservation desk that immediately hung up on me.

When I called back, I spoke to Aaron at Wyndham customer service who also was unable to get an answer from the front desk. Aaron from customer service stated he was unable to move my room nor could he resolve my issue. Aaron from customer service was also annoyed with my "customer service issue" and quickly transferred me to A woman, Chris, at reservations. Aaron from customer service gave a brief synopsis of the issue with Chris prior to the transfer. Chris, from points reservations was just as miffed as the other "customer service representatives" for Wyndham that I'd spoken to today. No resolution was the final result of...