Bath & Body Works — Attraction in South Plainfield

Every time I come here their is an issue, did in store pick up (foolish me) got their 3 hours later, they can’t find it, it’s locked, etc etc their was 3 woman hovering over the tablet like it was a witches cauldron. Most people with basic education and common sense at that point would just go and grab the 5 room sprays (that’s all the order was for) but no instead the rude woman (Karen is her name) goes “oh it doesn’t charge you till you pick it up”…. Karen you need to be re trained cause it does charge your card and place a hold on it. So they had to re ring the stuff and charge me another 25$ then said the original charge would “fall off” in a few days after I corrected them and instructed them how their payment/refund process works. That woman karen is also very condescending and dismissive. We came in once with rewards and coupons (which you can use together once again retrain your staff) and 3 of them were sitting there contemplating if we can use them making us uncomfortable. I get so many coupons and so many points cause I shop there so often. I will not be returning here, by far the worst bath and body works I’ve ever been to.

UPDATE 12/11/22 the rude woman told us we could not come in for our IN STORE PICK UP (the reason you do it in the FIRST PLACE) because their was a line to get in the store. What’s the point of pick up then? My bf had COVID and now we LOST the in store pick up. Truly the absolute WORST bath and body works I’ve ever been to. And I’ve...

Last night, I had a strange and unsettling experience with an employee at the store. She appeared to be an older, heavyset woman with dirty blonde hair styled in an updo.

The first encounter occurred when I walked in and began looking at items on the far-left side of the store. This woman approached with a customer and, without saying “excuse me” or acknowledging my presence, reached right in front of me. Later, when I wanted to check something else on that side, I said “excuse me,” but she ignored me entirely and didn’t move.

There were a couple more interactions where she walked directly in front of me, almost as if trying to provoke a problem. It felt deliberate and unprofessional. At one point, I made a comment to my friend about the odd behavior and kept walking. My friend glanced back and noticed the employee giving me a dirty look.

I was wearing a first responder shirt, so I can’t help but wonder if her behavior was motivated by some kind of bias against first responders. Regardless of her intentions, her conduct was rude and uncalled for. This experience was off-putting enough that I don’t plan on returning...

Love this place always pleasure shopping here. The products are amazing and all time favorite Thousands wishes, Chery blossom and Twiknling stars.😍. Love, always to try new things when introduced as taken into consideration of consumer needs and its sensitivity. When I stepped into the store ,I first would love to thanks Barabara for her wonderful introduction. She taught me how to download the app,use it and apply the discount. Thank you Barbara for your patience and explaining me very clearly how to do smart shopping. I just came in for 1 free coupon purchase but landed up in getting 3 free items with the help of the app. She is an amazing person with a very good helping hand and her sweet gesture and clear explanation helped me to do smart shopping. Lastly I would love to Thank Aarti too for helping us in final billing and product allocation with nice friendly gesture and both of them smoothen my entire purchase with a big smile and can't wait to start using the product as soon as I reach home. I Love B&BW very much! All time...