Men's Wearhouse — Attraction in Spokane

I did not appreciate our experience here at all. We had an appointment, checked in, no one greeted us. No one started helping us until until 15-20 minutes after our appointment and when they did they just said “ you guys can follow me.” (Blonde haired girl and guy with braces). You could tell the girl didn’t want to be there at all. She kept saying she was ready to be home. They were standing and gossiping about their job during the fitting and not helping at all. Our group is a friendly group of people and like to make sure what we were paying for was the right fit. They were looking at each other blankly and making weird faces at each other like they were annoyed and wanted us to hurry up the process and would were whispering. (Looks very bad on them.) They didn’t explain the process of renting at all, they just expected us to know. They were inpatient with letting us choose the groomsmen suit, and rushed us. Then when fitting, one of the groomsmen said he felt like his collar was tight and we were discussing it. Then he went back to his fitting room and the girl working asked us…”does he have trauma or something?”. That’s absolutely inappropriate to ask. He just isn’t used to wearing collars. I wanted to have a good experience here. If there was a different location we would have gone somewhere else. Nothing is worse then planning a Sunday trip to have a good experience picking out groomsmen suits and having a bad experience where staff are rushing you and are annoyed with your presence. Customer experience I would rate a 0. When spending $240 X 10 people (were BRINGING them service). We deserve great customer service not 0.

On another note, the renting process I wouldn’t recommend. Groom has to pay around $50 just to set up his groomsmen to order the right suit (even if he isn’t ordering his from there). He is wanting to buy a suit to keep it just like I’m keeping my wedding dress. (which you can’t buy the rental style). You have to commit to renting the suit and paying that day. They don’t allow you to try on what they have and think on it or try on other suits to be sure. The one you choose from a picture is the one you commit to going with. (Let alone they rushed us through this process). We still got the suits but we’re not happy with our experience at all. I don’t remember the last time I left a review let alone a bad one. Not happy with the...

still horrible and hasn’t changed since 2016.. The other day I went in with my fiancée for suit fitting (ps not technically our suit fitting, it was for another wedding we would be going to) Anyways I had scheduled a suit fitting for one in the evening and mind you it was already a drive up there so I wanted to actually make sure I was going to be fitted. We went in 20 mins early just to make sure since they seemed a bit busy and I couldnt find my appointment time. When we walked in we weren’t even greeted by anyone. There were some other people being helped as well as some walking around waiting to be helped. I decided to stand in some sort of a line hoping I would be helped. There were two guys at the counter. One guys seemed like he had no idea what he was doing and the other guy seemed rude and irritated. I even saw him curse, probably to himself, as he was typing away at the computer. Turns out he was helping another couple for their suits for their wedding and seemed extremely rude to them when he was talking to them.. Very unprofessional.. Anyways we waited for about 20 mins and I was okay at first since my appointment supposedly was at 6pm. By the time 6pm rolled around almost half of the workers decided to clock out and just kinda started to laugh as they walked out the door! Heck even one girl walked up to another guy who was already being helped and we were behind him, waiting to be helped and she went “have u been helped?” The man said yup and she’s like okay and walks over to her coworker to say okay I’m going home!” As she walks back to the computers and clocks out knowing full well there were 2-3 other customers waiting for suits.. my fiancée and I waited for a little bit longer to see if anyone would help us and then another guy ended up clocking out so there were two workers in the whole store for about 2-3 customers. 🤦🏼‍♂️ Even one of the guys that I mentioned (the one who was struggling) said “yeah we only have two people in the store for 3-4 more hours.” What! Why would you even bother to stay open late if you can’t staff well! I have already disliked menswear’s house since 2016 cause they were extremely rude to my date and I during prom season and still seem to be that way! They are over priced. Not helpful, rude and the website is a pain too! Definitely won’t rent or buy anything from here if I...

I don't recommend this place to anyone. The service was terrible, some of the staff was extremely rude to us and our groomen. When we went to go get fitted , they would not help us and when we tried on the suits to get measured and the suit would look big they wouldn't fix it, they would just say it's your size. The biggest problem we had is we changed our color because the pictures they show on their tables isn't what it looks like in real life so we ordered one color of suits and when we saw the suit in person, it was darker than what we wanted so we ordered a brighter suit for all of our groomsmen's and in the same day one of our groomens went in to get his suit fitted after that day everything was done then. When it came to final pick up of the suits they tried them on and one of the guys had a different colored suit than everybody else. The wedding was in less then 2 days and they said sorry we can't help, the same color won't come in on time. So I asked to speak with the manager and figure something out because the wedding was in 2 days and one of my groomens had a completely different color suit which was completely their fault. After speaking with the manager there he solved the problem by taking one of the suits from the back that was supposed to be for another person's wedding and gave it to us and they would order another one for them since they took the suit for us. Because the suit was meant for another guy it was way to big for my groomens, they ended up resizing it so bad that yes it fit but it looked very weird. Another problem we had is we didn't want ties or bow ties from them because they didn't have our colors we wanted but in our order they ordered us ties and bow ties that we didn't want and in the end one of they new workers told us sorry we can't refund you for it it's already in your order so we still ended up paying for ties that we never used. In the end we have lots of stress and not happy with this place so never going back and I wouldn't recommend anyone else to go through...