Mutao Wellness Spa — Attraction in Spring Valley

If lower prices means you can skimp out on your services and provide less than what is expected, then advertise it.

The management was very accommodating to the time that I wanted my massage (7:30) and the fact that my 2 hour massage was going to go past closing time (9). I verified with them to be sure and they said it was fine. I forgot to mention that I preferred a female therapist and they accommodated me for that too.

I had to pay first because the system closed at 9. I was okay with doing that figuring that management just wanted to leave and not deal with it. I paid $36 for the groupon and added a foot reflexology for another hour for $30. I was going to tip $15 but he told me that the min for 2 hours is $20 so I said okay because I understand that if that’s customary then people need to make a living too. But it was definitely a leap of faith to have to tip really well on a service I haven’t received yet.

This is a Chinese parlor and I generally prefer them. Not because of the ambience because they’re not generally top tier but because their massage therapists actually give amazing deep tissues. They really get into your knots and aren’t afraid to be rough.

The ambience wasn’t great because I could hear other people outside and every time my therapist went in and out. However, The first hour massage was amazing. She did a great job. She also gave me paraffin treatment for my feet. I did feel bad for her because the Poor lady had really rough hands and peeling skin.

My massage finished at 8:38. I got dressed and was moved to the feet area. They started to soak my feet in a bucket for 5 mins around 8:45. At 9:15 she left to go get paraffin treatment for my feet again. I was wondering why I was getting the same thing twice but I didn’t say anything. At 9:25, after the paraffin bags were added to my feet, she said she would be back in a few. I have a video recording of my saying excuse me several times at 9:40 because she never came back. She only hurried back because her remaining co worker called for her. She didn’t really understand what I was saying and got irritated with me. I told her that I was expecting service, which I did pay and tip for.

Her co worker called management and they told me that my paraffin treatment was free and they have surveillance footage of me actually getting my service and that made me more angry. I had taken several different footage too with the clock in the background to show how much time she was gone. They said that the paraffin is left on for 10 mins but All I cared about was getting the service I was expecting. I wasn’t demanding my money back or anything like that.

If this was their service then their hour foot massage was essentially 30 mins of soaking and “free” paraffin and less than 30 mins of massage. I really just wanted my reflexology. Management told me that the therapist agreed to give me the extra 20 mins but in actuality the therapist refused to and was screaming in Chinese about how she didn’t care about the tip. She was upset and her co worker was also annoyed with me. The coworker came in and finished her work but he said he was only going to do it for 10 mins while my therapist was still screaming in the background feeling indignant. It was unprofessional. But I wanted to leave immediately because it was so awkward. I should have just said I wanted my money refunded for that half hour. One of the Worst “solution” decisions I have ever made.

I didn’t need a second paraffin treatment and a “free” treatment shouldn’t replace so much of the actual time of my massage. I felt like it was an easy way out for the therapist to ignore me for 20 mins. Whether the massage was worth $30 or $120, I paid for a service that I expected to receive. It’s similar to getting a manicure, regardless of how much I spend, even if you blinged out my nails with designs for free but don’t brother cutting my cuticles or painting my nails properly, it’ll be hard to enjoy them.

Great place if you don’t ever have an issue with something that...

Since moving to vegas, I've been on the search for a legit, clean, and good massage. I've always been a little suspicious of the asian massage places and the low prices, but I just can't bring myself to pay $200+ for a massage at the big hotel resorts. I read reviews for Mu Tao and there seemed to be stellar 4 and 5 star reviews but then also some 1 star reviews. The negative reviews seemed reasonable, but I was really on the fence.

My husband ended up having some time off of work so we decided to just pull the trigger and book a couples massage for 90 minutes. We called on a Saturday night to see if they had availability the next day around 1pm. Surprisingly, they were able to get us in with no problem. Not sure that was a good sign or a bad sign, but we were going with it.

Parking was plenty and free and the business entrance was clearly marked and had an elevator to get to the 2nd floor. It had the traditional Chinese decor and was very spacious inside. I mean, this place was huge and had tons of chairs and rooms. The bathrooms were very clean and everything appeared to be nice and tidy.

They promptly took us into one of the larger rooms which had 3 tables, which I thought was interesting, and we picked 2 of them and got ready. They came in shortly after and started the massages.

They massages were great as they do put a lot of effort in the the deep tissue and seemed to know the areas of the body which have the most tension. They had no problem with pressure adjustments and making accommodations to any injuries or preferences.

I would have given 5 stars except I wish the walls weren't so thin as you could hear people walking and talking down the hallways which might not be an issue if they turned the soothing music a little bit higher. I know they can't control the structural issues of the business, but it did distract me for a bit. The other thing is I wish they had a different cover for the face opening on their tables as it looked/felt like it was just 2 peices of paper towel. It did shift/rip during the massage which left me wondering if I was sharing face oils with a previous client.

Overall, we still enjoyed the massages and for $100/90 minutes, I really would not complain. They massage therapists definitely worked hard and did a good job. We did not have any issues with payment and we did tip the 20%.

If you are on the fence, I would definitely give them a try as long as your expectations...

PLEASE DON'T GO HERE IF YOU'RE NOT COMFORTABLE WITH BEING VIOLATED! My girlfriend found this place on Groupon and decided we should go for a massage to kill time before our flight. To make a long story short I had a male massage therapist which is not uncommon and he was completely inappropriate and invasive. The first time I felt uncomfortable while getting the back area done. I immediately stopped the therapist and informed him that what he did felt weird. He then got the manager/front desk lady to come in and talk to me. She assured me nothing funny was going on and it was apart of the massage. The man came back in to continue. He massaged my legs and used the hot towel to remove the oil however he then took the towel and started wiping at the cuff of my butt cheek and moved the towel into my vaginal area. At this point I instantly jumped up from the table and ended the session. The therapist acted dumfounded and was more concerned about me letting him complete my 90 min session after ending it 30 min or so into it as opposed to what he'd done. I was hysterical!. I was then bomarded by the lady who at first would not leave the room as I told her what he did and asked that she please leave and allow me to get dressed. She said sorry he was just removing the oil but it didn't seem sincere as if I did something wrong. I told her there was absolutely no reason for him to go into that area. I had to ask her again assertively to leave and allow me to get dressed before she finally left. I listened to her when she told me it was normal the first time and it went too far! I felt and still feel so violated. I went to my girlfriend's room and told her what happen. When she came out the man was standing in the hallway stone cold and umbothered. The manager/front lady did not handle the situation properly and surprisingly she was a woman. When we asked for his name she said Jack which after how I was treated, I'm not sure that it is. Just be careful ladies. A woman knows when they're body is being...