GameStop — Attraction in Springfield

EDIT: WOW HOLY COW. After reading SEVERAL reviews; Austin is a problem employee and has notoriously exhibited poor customer service skills. Why is he still employed????

My experience with Austin is why I will not be renewing my pro membership when it expires.

I went to buy a game today. When I check out with Austin, he pushes a couple buttons and says “…You have a lot of coupons. You’ll only owe me $5 today.” I was severely confused because the screen now showed a “renewal” and another charge for $10 on top of the game. I owed WAAAAY more than $5 that day. 😂 I NEVER ASKED ABOUT A MEMBERSHIP OR A RENEWAL AND HE JUST AUTOMATICALLY ADDED IT.

So then I asked “what is this renewal?” He said “You expire soon and it’ll be cheaper today.” I asked when? He says “Like one month.” I said WHEN? Then he gave me a specific date.

The point is that this is dishonest and unprofessional. I didn’t even expire for 30 days. Money or savings isn’t an issue. YOU CAN NOT CHARGE PEOPLE FOR SOMETHING THEY DID NOT ASK FOR. In the end I neglectfully agreed to renew because he made me feel uncomfortable about it. But I won’t be renewing again. Nothing is worse than getting swindled by a bunch of stinky nerds and I won’t fall victim again.

Austin this is for you: Don’t be so confused next time someone questions what the extra charge is. I never asked for it nor did I care about a membership renewal today. Also flipping computer screens and showing the customer software that they’re not familiar with doesn’t help anything. When someone asks when their membership expires, don’t give an estimate. Tell them the date. You could use...

I not to long ago pre ordered Borederlands 3 the digital deluxe edition for a little of 100 dollars with cash in store. When I went to redeem my copy today they informed me that I had only paid the 5 dollar down fee, which of course I knew wasn't true. I was told to wait for the manager which took two hours to be told he can't find record of it because it was a cash transaction. I was then told to contact corporate which I was on hold for an hour for. To then only hear the same thing repeated by the manager in store. I proceeded to ask if there was anyone else that I could talk to about it and I was given a completely different number which lead me back to the very same hour wait to the corporate line. I then call the manager in store again which proceeds to tell me that his hands are tied and he cannot refer me to anyone else that would know how to fix this. And by the one inconvenience of losing one receipt 100 dollars and 6 hours of my life are effectively gone all the while watching my friends play the very game I HAD! Bought. So in saying this gamestop, you lost your support of me and my friends. I was a customer of yours for years and apparently you guys do not follow any sort of rule towards always bettering the customer. I honestly believe someone messed up and either doesn't remember or won't...

I would give zero stars if I could. The cashier, I didn't bother to get his name, but he is the one that is always way too pushy with his sales pitch for thier rewards program. They had 3 cashiers but still had like 10 people in line. I was in line for over 15 mins just trying to let my son purchase a keychain.

I get up there and he starts in on his pitch. Which I know as well as he does at this point. I say "No thanks." He acts like I said nothing. I wait a few seconds. I say "Actually I was just here yesterday and they offered this already, but I am good." He again acts like I said nothing. Very infiriating at this point. I give him another moment and say "Ok, so nothing has changed since yesterday. I'll pass, thank you." He then says well since your in here often we WILL just set up a free account, what is your email? I explain, I am really not interested and he finally gives up.

I really wanted to point out to him that the line of impatient customers would prefer you just let me pay for my items post haste. How badly are they forced to make upsells that I had to say no 5 times. First rule of sales. Consider the customers time and interest. At that point it became so awkward and frustrating that I didn't sign up out...