MGM Springfield

United States Massachusetts SpringfieldMGM Springfield

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Address

One MGM Wy, Springfield, MA 01103

Map

Phone

(413) 273-5000

Call

Website

mgmspringfield.mgmresorts.com

Visit

Overview

entertainment

accessibility

Many huge resorts in Las Vegas have been the victims of a cyberhack invoking MGM Resorts. Electronic room keys do not work, slot machines are shut down, restaurants are accepting cash only. Let’s get into it! #LasVegas #Hack #Hacker #Hacking #CyberSecurity #CyberHack #LAInaMinute #VegasInAMinute #LAsBackyard

lainaminutelainaminute

9.9K309

We were so impressed when we walked in to this hotel. The design is great, it has so much available (bowling alley, pool, bars, restaurants, casino) and our superior king room was lovely. The room was really spacious and the bathroom very nice with nice shower products. However all of this doesn’t matter too much if the staff are not helpful. We had a very loud neighbour who had the TV all night. At 3.30am I called down to the front desk and asked if they could do anything. They said they would send security up. At 3.55am security had not been up so I called again. The night staff member was rude, and didn’t apologise even once for the inconvenience. He said he would send security up again (they hadn’t been the first time) and that was ‘all he could do’. When I asked if that was really all he could do he went silent, again no apology and then ended the call. At 4.15am when security had still not been up we wen down to the lobby to ask for a room change. So at 4.30am we were packing our cases and moving rooms - still no apology. The morning staff were more helpful and did apologise and said the other people should have been spoken to but the damage was done by this point and we felt awful from such a disrupted nights sleep. The hotel and casino is great and I would like to think your situation doesn’t happen often but it entirely ruined our stay and the last night of our vacation.

Lacey MasonLacey Mason

00

The hotel is first class and easily earns this 4 star rating. The casino is another issue entirely and would only earn 2 or 3 stars. I'll address both in this review. The hotel room we had, a King Rm on the 6th Floor, was very comfortable, spacious, clean, and very well appointed. The only thing that disappointed us was the lack of a mini-fridge in the room....something that is almost always standard in even a budget hotel. The staff was very friendly and helpful so only positive feedback with regards to customer service. There are several options for dining onsite and even more within close walking distance from the hotel. Now the Casino was another matter entirely. While they have an impressive amount of slot machines, the payout settings are very off compared to many other casinos we've recently been to. The limited number of table games made for a challenge to get a seat at times and even more disappointing were the below average payout ratios. Blackjack, for example, pays 6:5 instead of 3:2. On the positive side, all the dealers at both the Blackjack and Pontoon21 tables were very friendly, helpful and professional. They did have some nice random giveaway prizes this month (December) too. If I ever have to stay in Springfield again, I'll definitely consider this hotel, but I think our other options for casino gambling in the region are much better choices.

Bryan WBryan W

10

I was on my way back from Newfoundland, Canada and was going to stay in Worcester (as I had previously on my way to) but it was sold out. I have an emotional support cat who is older and so I try to keep the hours in the car to a minimum. I am a travel nurse who stays at hotels frequently and usually stay at 4 star hotels because I feel like after traveling, you want to rest comfortably and enjoy what you pay for. I spoke with the staff here to verify it was okay to bring my cat. I was assured. The check in was quick and the staff was so accommodating and helpful. The hotel itself was Amazing. I can’t say it enough. The bed was comfortable. The room was beautiful and it was quiet, especially when considering it’s based on a casino. Not a peep. The view was gorgeous. I really have nothing bad to say other than there was no fridge and there was no valet, so the walk was kind of far but for the location, cost, & quality-it’s a no brainer. I’d 1,000 percent stay here again. Stop by the tap room as well, the staff were exceptional!

Zara ZaengleZara Zaengle

10

Went here for a Senior expo. event held in one of their ballrooms. We had a great time and received lots of useful information and gifts. After the expo we went downstairs to the casino and played slots for about an hour and had a lot of fun. My friend went home with $40.oo and I spent a total of $5.oo and had a blast and got free coffee. The place was very clean and the staff were friendly. The games (slots) were interesting and a lot of fun , this was my first time at a casino so there was a large learning curve. Lots of security so we both felt safe. The parking is free and easy to get in and out. The garage seemed well lit and clean. Definitely worth a visit.

John PapasodoraJohn Papasodora

00

Just came for the casino for a couple hours en route to somewhere else. Had fun! Won some $. MGM Springfield is clean, friendly, easy to navigate, close to the highway & busy in a good way. Great energy there! I had some dulce de leche gelato that was tasty. Also a GF orange cranberry muffin that was excellent! Also had iced and hot lattes that were good. Workers were helpful and nice. At first I didn’t like that you have to go thru security checkpoints to enter the gambling floor, but then I realized it’s actually good. Keeps the riffraff out. We’ll definitely stop here again!

Jan AndersonJan Anderson

00