LA Fitness — Attraction in St. Charles

I've been a member of this gym for almost 2 years. I absolutely loved everything at the start. I even signed up for about 40-50 personal training sessions. Jake P. was my instructor and he was fantastic. Unfortunately, he no longer works as a personal trainer there. Ever since then, my experience has just been below average at best. I still have 13 sessions left and it is increasingly difficult to get a hold of someone to finish these out. However, every time I want to finish these sessions, their teams immediately try and sell me to purchase more packages and are very very pushy.

The men's locker rooms and shower rooms are always dirty, you will always see tossed paper towels, dirty soap bars, spilled pre-woekout powder, and mud and salt stains on the floor. Bathrooms always smell completely disgusting, and I feel so bad for the one Janitor they have thats charged with keeping up the cleanliness of the place. Showers are also never hot anymore as well.

Recently, they shortened their hours from 24/7 down to roughly open for 12-15 hours open a day. I can understand this change as it is hard to find staff to run the facility.

On top of that, their hot tub is not kept at hot temperatures anymore. I would have to guess they keep temperatures between 86-92 degrees, which can be very problematic as those temperatures tend to breed more bacteria.

By far the most severe issue is their cancelation policy. You need to come in and cancel in person, speak to management, and then you have to pay a $10 cancelation fee. You cannot call or email to cancel your membership which is quite archaic especially now that everything is digital or can be done remotely.

Overall, the experience when I first started back in 2019 was fantastic, but over time is just got worse and worse. Learning about the cancelation policy was the tipping point for me. When I finally finish out my personal training sessions, or transfer it to someone else, I will never come back to this Gym. I know there are better options elsewhere that have a clean facility, hot showers, and friendly staff, and I am 100% willing to pay more for those services then the mediocre ones that are...

This whole aspect of gym membership is a such scam. I agreed to a buy one year get one free with a premium guest. Several account managers in detailed explained my guest would have full access no time limit. After 2 months in... a rule presented itself that guests can no longer come after 9 pm, after i did my first complaint, i found out guests don't have full access to the gym, just limited to weights and cardio machines.... It is completely contradictory to what i signed up for, which before signing up i multiple times asked for clear details. I put in my second complaint. Received one call back offering me 2 solutions still ending up with me taking a loss or hit. Nobody has been able to fix this unjustifiable issue. All reps i get and higher ups say oh well that's your fault for not reading the front door time hours. ... How is that possible and justifiable..lol... I go to your! reps and account managers to get reliable accurate information and details about signing up.. that's what people do that's how it works. You don't go to a car dealership ask about a car sign the purchase agreement just to get a more expensive loan and a different car model... But instead i get baited to sign up and now to be responsible for the loses because as the phone call rep said "well... i don't know... i wasn't there, you should have read the front hours labeled". . That is why you have account clerks!!!! to get accurate information.!!! this bait and switch has been such a pain in the butt to deal with. I am not even asking for much besides either accept was agreed upon or refund cancel the plan. I am literally being fair and this company...

If I could give this facility zero stars I would for MANY reasons. When I had a membership there the gym itself was FILTHY. Numerous times I had seen blood on the mirrors and used sweaty paper towels everywhere. I had been told by staff members that I was acquainted with that the employees take other employees and members into the tanning rooms to have sex. Every time I walk in the staff is either on their phones or chatting with one another. I even witnessed a manager smack the butt of one of his employees while at the front desk which constitutes as sexual harassment.I had a tanning package here TWICE. Both times of which I tried to cancel and they never put my paperwork through, leaving my account to be charged for months without me even using the facility. When I tried to call cooperate to get my refund I was told it would happen ... to this day STILL haven’t received my first refund . For the second time I finally contacted my bank to report it as fraud. When I would bring my two year old son there - they had teenagers in the kid zone who were supposed to be supervising , and instead sitting on their social media’s . One time I picked up my son and he had a black eye , when I asked what happened the girl told me a kid punched him and she didn’t even think to call me into the kid zone to see if my child was ok. Don’t even bother going to corporate or the managers of the facility because they will do absolutely nothing for you . There is no professionalism here...