Thurman Jewelers — Attraction in St. Matthews

So about 10 years ago my Mom bought me this gold chain and cross. The lobster claw hasp broke about a year ago and I stopped wearing it.

My mom passed recently and I wanted to wear her ring on the chain so I set about Louisville in search of a Jewelry store that could repair my chain.

I was surprised to learn that the big jewelry stores in Louisville (including Royal and Genesis) either don't have a jeweler on premises, send their stuff out to be repaired or don't work on items that weren't bought from them. One store told me they would send my beloved chain to Chicago and have it back in 10 days. I was stunned with this answer as back in Jersey every store does repairs.

While at Genesis they recommended Fast Fix in the St Mathews mall. I was like NO WAY, not going to let my chain be repaired by a mall watch battery place. BUT, I took the recommendation and headed over as a last resort.

Well, I have to tell you, i was surprised when I got there, Not only did they have all the makings of a REAL repair shop, I was greeted by people that actually knew what the heck they were talking about. Being in sales and employee training, I am very sensitive about hearing BS in a working environment.

Brian, the store manager, did an EXCELLENT job in showing me what my chain needed, showed me options in the sizing of what hasp I should put on chain and even showed me wear spots on the end caps I hadn't even thought about.

When he told me he could have it done in 1 day I asked is there any way I could have it done sooner. I am emotionally attached to the chain and did not want it out of my possession. He fully understood what I was going through with my Moms passing and told me 2 hours. In an hour and a half I received a text saying it was done. I headed back to the mall and was stunned to see what a beautiful job they did. New caps, rings, hasp, all polished and ready to wear.

Never have I been treated better then I was at Fast Fix. Brian treated me with compassion and knowledge and NO BS, The other guys in the crew were also great and you can tell they all love their jobs!

I love this place! Thank you Brian and crew for the great repair, great price and showing me that there are businesses that...

I live 1hour and 25 minutes away. I got up early to get there early. I had 3 pieces of jewelry to be fixed I thought this was the only place I could go and get them fixed. The lady was pleasant. My watch is not keeping time. They couldn't fix it bc it had a mother of pear face bc of liability! The next was a necklace that had that small circle that connects the chain to the main piece. It could be fixed for 10$ but would not be ready until Jan My bracelet that needed the chain sauntered back to the bracelet bc he said it would break again!!! What a disappointment!! I took this same jewelry to another jewelry store and he said could be fixed with no problem. I left it with him on Tuesday at 1:30 and picked them up at 3 today Wednesday all for the cost of 30$ I will never ever go back there and will make sure my friends know of my experience!! What a joke this place is!! Never ever ! The experience was terrible!! Hated this place. Didn't seem interested on helping me at all!! What...

I went in needing to get the clasp replaced on a necklace. Simple right? Nope. The lady was very firm that I should allow a different alloy clasp (14k) on my (18k) necklace. I thought it was tacky. Here's some advice to the store: just say you don't have the part / don't want to order it / don't want the business. Attendant also debated me on my request to replace clasp with a spring ring clasp rather than lobster claw. Who is the customer here? I understand jewelers not wanting to be responsible for wear and tear but that's not an excuse to tell the customer what to buy. There must be a better way to deal with that (you could just say you do not warranty the part). According to these people, I obviously needed a heavy 14k lobster claw clasp on my dainty 18k necklace all cause that's what they had on...