Great Lakes Hyundai — Attraction in Streetsboro

Bought a beautiful 2016 Audi A3 here. 36k miles. 1x owner. Leased in Naples, FL from an Audi Dealership. Clean CarFax. No accidents etc.

Let’s start - error codes on the dash ( I have since learned all it takes is insert Vagcom and reset the system / codes ). Keep in mind, this isn’t an Audi Dealership. To this day, I have no idea what code is what nor what the error meant. 2nd - there was Oil in the bottom of the engine bay, ticking in the engine. Car salesman had no idea what it was, and became rather embarrassed when I pointed it out. Their mechanics checked it out, and said it was normal. I had friends who were mechanics and owned Audis, they assured me it was normal. Fast forward to 1 year later; the ticking is ridiculous, in 2 places. I have driven 16k miles, kept the car up to date on all servicing. 3rd - Finance manager blatantly lied, in a sly salesman-like manner. Assured me that my tire and wheel coverage would, “say you scratch your rims, this’ll cover it. You crack a rim, they’ll cover it.” The first weekend I had my car, I scratched a rim, come to find out, in the fine print, “tire must be rendered unserviceable” - Conclusion, finance manager lied and exaggerated the coverage and protection. 4th - The preowned car warranty is through AUL, who has incredibly strict requirements for maintaining your vehicle (see their reviews and the horror stories). The finance manager pushed this coverage and, driving an expensive Audi, I felt it was necessary. After 1 year, I’m concerned they would even cover a major or minor issue. Clutch is NOT cover (my car is dual clutch). Conclusion, the company has the final say of what is covered and not. The fine print is very in-depth of what is NOT covered more so than what is. They are very sly with their speech and selling tactics. 5th - the “mechanics” here are nothing more than “kids” or young adults who went to engine school. They have hardly any knowledge of Audis and their comprehensiveness. According to my AUL Warranty Contract, if I have any issues with my car, I have to take it to the dealership where I purchased it, meaning the same individuals who sold me it and checked it off in the first place.

Oh yeah, didn’t realize the front heater motor ($2k repair) is out until the dead of winter and my toes started freezing.

After reading other reviews I can’t help but agree with the unethical practice. I would argue they sold me a car knowing it would eventually come to having issues. I am now in the process of parting ways with my once beloved car, and this is the first step in the process.

I would avoid this dealership at all cost. Go to Honda.

• 4Month Update *

Car seems to have been hit on the back left side of bumper, and was painted over :( CarFax were clean !!! Paint started cracking due to winter. Horrible horrible dealership that is sleazy and lies !!

• 9/18/2023 Update *

Sales manager hung up on me when confronted with the problems. After explaining being sold a car that had been in an accident, that had a clean CarFax, and being sold a card with wiped codes.

The sales manager hung up on me after acknowledging these issues, saying there was “nothing that can be done” since it’s been this long.

I have plans to talk to a lawyer, I told him that, and he said there’s nothing else we can discuss. I asked why? I said I do not understand, and he said goodbye and hung up.

This is the WORST car dealership I’ve ever been to. I recommend EVERYONE avoid!! Check out the other reviews! Selling lemons +...

We rented a vehicle (one-way, thinking we'd be driving home in our 'new' truck) and drove 12 hours round trip with the intention of buying a 2015 Dodge Ram 2500 with less than 10K miles. There were multiple photos on the site, but none accurately showed the true condition of the vehicle. We also corresponded in advance, inquiring as to the condition of the vehicle. We were told that it showed signs of wear and use, but we were not prepared for what we'd find when we arrived. When we arrived, we took a walk around the vehicle to begin our inspection. Immediately, we noticed an exceptional amount of mud caked in nearly every crack and crevice. An examination of the undercarriage revealed extensive heavy rust (not surface rust) to the entire drive-train, as well as other areas including brake components. This is definitely not common for a truck under two years old with less than ten thousand miles. The tires, although nicely armoraled to mask the issues, were falling apart. There were gashes in the side walls and chunks of the tread coming off. They were in dangerous condition, although we were told they were balanced. One would question why anyone would bother balancing tires in such poor condition. Our sales person, who we'd like to say was very courteous and accommodating via phone and text, gave us the keys to continue our inspection of the vehicle's interior. There was an incredible amount of mud in every possible crack and crevice. The upholstery was filthy, as was the headliner. A very quick (and not in the least bit thorough) "detailing" was done to mask the filth. The floors were armor-alled (not a good idea) but there was even mud between the seats. The bed liner of the truck was not attached and there was more mud between the bed liner and the truck surface. We also pulled out a chunk of concrete about 8" long and 4" wide, along with other rocks. Under the hood showed more of the same. Upon removal of the plastic cover over the intake manifold, we found mud caked on the plugs and injectors. We took photographs of everything, as we were sending them to our friend whom we were consulting with, as he is a master Dodge mechanic. He, of course, advised us to not purchase the vehicle, which confirmed our initial concerns. When we advised our sales person of all of these concerns, he went in to speak to his sales manager, who never even bothered to come out to speak with us. They were aware that we traveled quite a distance and could not show the courtesy to meet with us. Instead, our sales person simply said that there was nothing that could be done and proceeded to refund our deposit. Two words to describe the level of service provided by this dealership: Absolutely Awful Our feeling - and the same from our mechanic - is that the truck was flooded or buried in mud and this dealership is waiting for an idiot to purchase it. Don't...

Now I know why Joey Huang co-owner of Great Lakes Auto Network was nominated for TIME Magazine’s Dealer of the Year.

In the past, I’ve dealt with practically every local car and truck dealership in our area but, I have never dealt with anyone like this.

In my opinion, Joey Huang’s Hyundai car dealership in Streetsboro, Ohio has got to be the best dealership I have ever been to.

Why? Because, owner Joey Huang is a man of integrity who stands up with his ownership power and demands that his employees seek absolute customer satisfaction and customer happiness.

But better than that, Mr. Huang really cares about people and about his good name more than profit and he proved that to me.

You see, I was an insignificant stranger to him who didn’t even buy the car from him that his employees were working on.

That’s when I saw this man’s character in action, even while he was on a 3-day vacation, which was interrupted by me.

Subsequently, he intervened for me and gave me complete customer satisfaction. Then he went the extra mile, no, make that ten extra miles.

I told him and sincerely believe this, “The only direction you’re going is up.” Why? Because he doesn’t settle for anything less than complete customer satisfaction and happiness.

By past experiences, I thought honest mechanics and honest car dealerships were just a myth or oxymoron. But now, owner, Joey Huang has changed my mind about that. CAR DEALERSHIPS ARE NOT ALL THE SAME.

Mr. Huang’s dealership is unique because of the unique individual who owns and runs it. He demands that his virtues be instilled in his employees. That was like a breath of fresh air for me when I needed it.

Proverbs 22:1 says, “A good name is better than great riches.” I think Joey Huang lives by that proverb and I appreciate that.

I am still amazed that this successful Kingpin of auto dealerships would step down and intervene for me. Frankly, I was a nobody, but not to him.

If I ever buy again from another dealership, I will be sure that that dealership is affiliated with Mr. Joey Huang.

Thanks again to Joey Huang, Bill Cooke, and Carrie Esker, I wish you all...