The Chalet — Attraction in Strongsville

My husband, myself and my young son were there on a 45 degree Saturday in December. Re: tobogganing - Before dark, the lines are LONG. Like an hour and a half wait to ride, sometimes two hours. There are only two chutes, and basically one party of up to five people can go at a time. Then you have to wait for those people to slide to the bottom and exit the chute before the next toboggan can go. You quickly realize why the process takes so long. The ride itself is fast, I think you go up to 50 mph or something similar! The chutes are 700 feet tall. Oh yeah, get ready for a glutes workout, there is no lift to the top - you are walking up several flights of stairs! There aren't many safety precautions, but I never felt unsafe, even with my small son. Prices were $12/adult and about half that for kids for all-day rides or $6 for one ride. There is a small indoor area for snacks, a cup of hot chocolate, sit down and rest, etc. Nothing fancy, just tables and chairs. There is a bathroom inside and at the bottom of the hill, but there is nothing at the top. I saw they host parties and events, I can see this being a fun kiddie birthday party. Not sure about prices. I didn't give it 5 stars because i feel they could do with some modernizing. Especially, there's no way for physically disabled folks to participate, unless I missed a giant ramp...

High wait times will really negatively affect your experience. I went with my daughter at a 2:00 timed ticket which was $15 per ticket and upon arrival at 2:00 pm there was already a 45 minute wait time, and it did get worse when we went down a second time. Ultimately $30 is too expendive for only two rides down the chute; and standing around 45+ minutes listening to Magic 105.7 is not my idea of time we’ll spent with my daughter. For a $15/head ticket price the Metroparks should really manage volume so that your wait not exceed 30 minutes, but they overbook and it results in awful wait times.

On a brighter note, the mostly college aged staff were attentive and did their jobs well; I was pleased with their assistance, one of them stopped my daughter from walking into the path of a Toboggan at the end of the run; and for that I am grateful. And the Toboggan Chutes are really quite fun.

I strongly urge any parent reading this to take the extra effort and get their kids up and out for the 12:00 time slot right when they open, wait times should be less and you will be able to go down 2 to 4 times in one hour and the go home and enjoy the rest of your day. If you go at a later time slot then the wait times will absolutely rob you of...

Hello. My friends and I had planned to spend our last day of winter break tobogganing and had heard this was a great experience. However, after we made an hour trip and arrived at 9:03, as the website states it is open until 10:30, a woman was standing out front telling people it was closed. She claimed that no one was allowed to buy a ticket after 9, which was not stated anywhere besides the sign on the building, which could not be seen until we made the hour drive out there... I even called to get more information, but I was greeted by an automated voice recording, that you may or may not know that people do not listen. I highly recommend hiring a secretary to handle your phones so this does not happen to others. If you plan on attending the Chalet in the evening make sure they do not close at NINE O'CLOCK instead of TEN THIRTY! I hope you take my opinion and do something with it...

PS I'm not being disrespectful at all, I am just very upset that this experience...