Best Buy — Local services in Strongsville

I have been a long time customer and in fact grand opened this particular store back in the day. I am a premier yada yada, meaning I spend too much money there and get their warranties because I do find it important to use local business. I typically end up paying a little more and tax but like the experience. This was until the other day. I had a friend buying a MacBook air and she wanted to price match Micro center. I have done this at this location before numerous times. They said they wouldn't do it stating it's not a local competitor. Now Ive read the rules of the price match and understand as well as agree with why they have certain rules. In this case Micro center is 7 miles out of the "25 mile" radius. I thought no problem a manager will understand it's in good business practice as to not make me drive 14 miles away to the next bestbuy to be within the limit as we are so close. Spoke with the manage Delaih(Incorrect spelling) and she wasn't very pleasant and seemed rather annoyed and suggested to drive to the other store. At this point im baffled that you would let a sale walk out the door but I also understand they make close to no money on Apple products and in this case they would most likely lose money. Had Micro center been open I would gladly of gone there at this point but they had closed and she needed a computer not to mention I didn't want to make another trip. So we rushed there right before the Brookpark location closed. I wouldn't have been as upset driving there had the roads not been the worst all year long. I get helped by a nice man in the computer department and was greeted by 3 employees while checking out who all were amazed the other store wouldn't do that. After all that would make business sense over 7 miles and it being a premier (or whatever it may be called now) member and Best buy credit card holder. Brookpark was kind and informative. Upon leaving I went out the exit that has a very steep slope and slid into oncoming traffic almost causing the other car that had to swerve out of the way to almost get in a second accident. No one had anything plowed and I should have known better not to exit on a steep decline. My point in that is not blaming Bestbuy for what I am very blessed to say I and everyone else in the car are fine but rather this all came about from not doing what's right and making the right business decision. I will no longer use the Strongsville location unless it's a return from the now home Bestbuy of Brookpark. I will also now use Micro Center over Bestbuy because If this is how you do business how is my Black tie going to be treated on a technical formality are you going to look for the loop hole are making things right? Is this just the one manager or would all of them done the same? I will note at the Strongsville location when going in to exchanging the oringal Macbook that the process was extremely easy and before leaving the counter a sales rep who was very kind throughout was there to help us. In closing I will say had the weather not been so bad and the manager not seemed annoyed from the beginning it would had helped the situation. People come in for knowledge of your employees and don't want to see the manager...

I have been a Best Buy customer for years. I have purchased two televisions from them, and have always purchased my cell phones from them with the Geek Squad protection plan. After how I have been treated and what I have gone through I will no longer be purchasing anything from best buy. I had a Note 4 which is no older then 6 months, the charging port quit working. I brought my defective device into Best Buy and with my Geek Squad insurance they were able to put in for a replacement. I had to wait almost 2 weeks for my replacement due to the phone being on back order. I received my replacement phone, transferred everything over and realized that the home button did not work and the phone was over heating. I then had to drive back out to Best Buy, explain what was happening, they checked everything out and sent for another replacement phone. I again, waited almost 2 weeks for my refurbished phone to come in the mail. I once again, transferred everything over to find out that the mobile data would not connect. I have no internet connection. I went to Best Buy AGAIN. I was at Best Buy for over 2 hours while they checked everything out to make sure the phone was "actually" defective. They sent me to the Samsung guy, who did a factory data reset that ERASED all of my music and files. I lost everything that wasn't saved to my Gmail account. They sent me over to the mobile department who took my Sim card out and inserted there's, and it still wasn't working. They then sent me back to Geek Squad, the manager explained that there is nothing he could do but put in for another replacement, and never apologized for my 2 hour wait and all the travel time, driving to and from. I then called Customer Service, I spent 2 days trying to get a hold of someone who could do something for me. All I wanted is a gift card for the value of the phone so I can purchase a new phone because obviously their refurbished phones do not work properly. The people at customer service and Corporate Customer Care were rude. To top it all off, I recently purchased a television from Best Buy on my Best Buy credit card, made a $500 payment right away on it. Never received my bill so I called to make a payment and found out a payment was due the day before I called and I had received a $25 late charge. I paid the remainder off including the late charge while I was on the phone with Best Buy and explained I never received a bill. I gave the customer service rep my current address and he said that is the one they had on file. He also, was very rude. Back to the cell phone situation, the lady at Corporate I spoke to about all the issues with the Note 4 asked me to verify my address, they in fact did NOT have my current address. They had an old address, after I spoke with multiple people about it, got charged $25 and the customer service rep assured me it was correct. I explained to Customer Care about that incident also and there was also nothing she could do. So that is why I will never make another purchase from Best Buy again and they didn't seem concerned about losing a customer. I advise you to avoid the headache and bad customer service and...

Went in on a Friday night to try to switch over from one service to another and buy two new iPhone 12 pros because they have a better deal right now. Signed up for everything and there was an issue with porting our lines over to the new provider. Told me to come back next day because they were closing and they could try again. So I came back next day to try to get the lines ported and order the new phones, again there’s an issue. There was a specialist that had worked for the phone company before and said that we need to go to the corporate phone company store to have them setup the accounts then come back a couple days later and they could order the phones then. So we did that, after spending 4 hours at the phone store we get it set up, numbers are ported and plans are set up, all is good. Went back to Best Buy Sunday morning when they opened to try and see if maybe it would work to order phones, they said there’s something with the account, that it still won’t go through with ordering and said I could try ordering online, that should work. Tried ordering online and guess what, still can’t order phones. Go back to Best Buy Monday to try to order the phones again and they tell me I can’t order my phones because it won’t let me “upgrade” and said I have to wait two weeks or even longer due to some sort of fraud protection, then I can order new phones. He also mentions that I needed to come back Saturday right after creating accounts at the phone store, (which we couldn’t we had something going on and a baby to take care of and they were closing soon), this is the same guy that told us to wait a few days and come back mind you. Of course he doesn’t remember saying that and acted like he did nothing wrong. It’s been a week and what I thought was going to be fairly simple and easy to do because I’m sure they deal with customers wanting to switch providers quite frequently, turned out to be more of a headache and a burden of my time. So when I am released from phone jail I think I will just be ordering my phones from the real phone store instead, because all of this wasn’t worth saving a few bucks a month. So good luck to anyone else that tries to order from BestBuy Mobile, hope you have better...