Jared Jewelers — Local services in Strongsville

I’ve had a poor experience at Jared’s in Strongsville.. I recently graduated from college and my dad purchased a ring for me, unfortunately I decided to return the ring for something I would wear more often. I chose to look at watches and the salesperson that helped my dad and myself was Robert. I was going between two Tissot watches, one automatic and the other Swiss Quartz. He tried to sell me on the automatic watch (more expensive of the two) because I would never need to replace the battery since there isn’t one and the watch that requires a battery would need to be pressurized every time the battery is replaced. I decided on the Swiss Quartz Tissot because I liked the looks better and while he was doing the return of the ring he charged my dad’s Rogers card instead of is Jared’s card. The issue with this (besides charging the wrong card) is my dad received a $150 discount when he bought the ring and it was supposed to transfer to the new watch, which it didn’t because the return was not processed to the right card. To couple with the card issues the battery in the watch died within three days of purchase.. They ordered me the identical watch that came in a few days later, and the battery in that watch was dead too! Of course, I know understand the staff has no control of how old the battery is in every watch but after having issues already I felt the new watch would have been inspected before I came in to pick it up. While at the store, Robert changed the battery in front of me and told me all would be fine. I questioned if the watch needed to be pressurized because he told me originally every time the battery was changed it must be! His response to this question was “Do you plan on going in the ocean anytime soon!?” I did not appreciate this answer because it made me feel like he either lied to me when I purchased the original watch or was lying to me then. After speaking with the manager they ordered me a third watch to make things right and let me wear the second watch while I waited for it to come in. Mind you, this was a week after I purchased the original watch and the staff still did not have an answer for me on the credit card situation at this point. We were told the card situation would be “handled on Monday” which by this point Monday number 2 was approaching. Three days after the second meeting I went into the store to see if the replacement watch was available and it was not. I was reassured by Don (I think a manager) that Jared does not ship over the weekend and the watch would arrive “tomorrow”. This didn’t seem to bother me as much as the fact that the credit card situation was still not fixed after a week and a half...! After everything I decided to return the watch completely because I did not want to waste anymore time at a place that doesn’t have their “stuff” together, a salesperson that lied regarding the protocol for battery replacement (emailed Tissot and found the watch must be pressurized after every battery change), and the overall experience was poor. So beware and listen carefully when the sales staff tries to upsell you on products because it might come back to help you...

Unfortunately, I wish I could tell you that my experience was great; I would be doing a terrible injustice to consumers who are looking for that special piece for someone they care about. I purchased my wife’s engagement ring from Jared 7 years ago with the lifetime warranty. Over the years my wife and I would drop the ring off, get some lunch, and return to pick the ring up with no problems. Fast forward to July 2020. We went to Jared’s to drop off the ring for a cleaning and a sizing. (In the past this took 2 hours) we were told that this would take 9 weeks do to the pandemic? Obviously we were shocked that it went from 2 hours to 9 weeks but we left the ring in their care. Fast forward 9 weeks. We call since no one bothered to call us and we were told that the ring never left the strongsville store do to an issue they found during an inspection. They told us they tried to call but we left them a bogus phone number. ( the phone number was on the printed receipt printed by their computer and it was the right phone number) They said after inspecting the ring it was cheeply made and that we probably bought it out of the case instead of having them custom make it. Yes you heard right apparently the jewelry in their cases is not made very well. They told us that we had 3 options. 1 we could give them the ring and they would give us the value towards another ring ( yes you are still hearing right) 2 we could give them the ring and they could custom make a replacement for 500 dollars more? Or 3 we could have them size it and have it back in a couple weeks? Can you believe it? We told them to size it and we will take it back. Fast forward 2 weeks. The ring is not back to the store yet and we will have to call back in another week. This experience has been one that will cost them big in my family and friend network. I also purchased a set of diamond earrings and diamond bracelet recently for my wife and you can bet your cash that it wasn’t from these awful jewelers.! Absolutely no customer service in a time where it’s oh...

Terrible experience here. I wish I had never gotten my fiancee's engagement ring from Jared. My fiancee's engagement ring was ordered online in April 2020. A stone fell out in July so we took it to get replaced. Once we got it replaced and picked it up, another stone fell out just a few days later. I took it back to try to return it for a refund. I understand damage will occur to the ring here and there, but two major issues in just a few months is a big red flag. My fiancee and I were dissatisfied with the ring, so I tried to get my money back for the ring and they would not let me return it. They only gave me store credit, so by this point, we were stuck with getting the ring from Jared.

We picked out another ring from here in August... fast forward 7 months to March and the main diamond fell out of the new ring. When we went into the store, they really showed no concern or acknowledgement that this has been three major issues with two of their rings in the past 11 months. They always say that my fiancee hit the ring on something and that the issues are because of how she is wearing it. I don't know of anyone who has had this many problems with engagement/wedding rings from anywhere, let alone this many problems in less than a year.

There is clearly something wrong with the design of these specific rings or something because this is unacceptable. I don't want to have to take the ring in every three months for the the rest of our lives. We've been engaged for 11 months and my fiancee has been without a ring for a combined period of about 2 of them. All they said is that this is why they offer the lifetime warranty because things will happen, and they will replace the diamond. I hope they will let me return this ring for a refund and call it quits with them. Please, do not purchase anything from here. You...