Nike Factory Store - Miami — Attraction in Sweetwater

I had never visited Nike store as I always go to stores that sells different brands. The new measures on Covid 19 is great. Aleen who expedited my check out was amazing and friendly. Kareem offered me his help a couple of times when I looked lost. It was a great customer service experience, which I honestly did not expect from a big box shoes store.

Suggestion, a person by the door to greet customers and to let them know how the new floor plans work, 1-way alley and yada yada would be great. a hand sanitizer by the door is a good addition, however, it was empty, I felt a little bit deceived there. DSW ask customers to leave the shoes they tried on on the floor so they could sanitize it. I am not sure how they do it, but they definitely gave me a peace of mind.

Kareem B. - He offered his assistance a couple of times, it was not needed but it was a very kind gesture and unexpected. He also offered if I needed a bag as I had a couple of pairs in my hands.

Aleen - Time is a precious thing. Aleen saw me waiting in line, not sure if she was cashiering, but she called me up and expedite my checkout. She ensured the shoes are the same size, offered further assistance and wished me a fond farewell.

Those 2 employees I encountered during my visit truly made my visit. They raised the value of the...

Good morning, I have had the opportunity to stop by your store twice to make a claim for some shoes that I bought for my son that came out defective. The first time they told me that they did it online and just as I did it, they told me that I never received the email. and I was never able to go beyond that. The second time I went again and they told me the same thing again and I did the steps again and this time I managed to contact the Nike returns department and they informed me that the exchange had to be made directly to me at the store and because I don't have the invoice, the managers who assisted me there decided not to make the change. Today is already the third or fourth opportunity that I have communicated with you in some other way and I feel frustrated at not being able to make the change because the shoes In this case, the shoes that I bought for my son came out defective. It's not that they have anything else but that they came undone. I have used the entire nanae route. My children have used my wife all of it. And really, the bad experience that I have received from the Dolphin Mall's Nike has...

Very rude unprofessional attitude from a girl called her self the store manager, while they charged us more than we were expecting, i asked the guy who was our cashier the help us fix the issue, when he saw a girl ( the manager store as she said) he told her what happened she come in order the help us starting with a bad face and she makes that twice , ok we told her that the invoice is more than the price you showed and she still telling us that’s the price while we try for several times to explain her we found different price which was less by $50 dollars. My partner and me suggested her to walk through the items area, she realized that the amount on the receipt is higher than the price on the items area. She not even act as a professional for a second by saying we’re sorry, no she don’t. I am wondering how Nike hired people who are unprofessional. Note: the wrong price has been apparent since the morning. is that a good management...