Charcoals Latin Grill — Restaurant in Sweetwater

Talk about RUDE waitresses! I visited this place while pushing my elderly mother who is in a wheelchair. The entrances to the restaurant were hard to find. When I finally saw this very narrow path to go in, it was blocking me because the restaurant had placed huge advertisement flyers right at the entrance. My mom's wheelchair didn't fit with all that blocking the entrance. A waitress stood right in front of me to watch the show, amd offered no help. Even when I asked her to please help me, all she did was shrug her shoulders and say: What am I supposed to do?! To which I was beside myself and told her to remove all those flyers and let me push the wheelchair inside. The woman didn't do that and, instead, pointed at a side door all the way on the other side of the restaurant... Once I got there, she did open that side door. Completely exhausted, I just wanted to sit at the nearest table. Another even more rude waitress blocked me and my mom from sitting at an empty table, saying it was occupied..! Nobody was sitting at the table at all. I just found another place to sit. This new rude waitress took forever to take our order, but didnt mind spending a great deal of time chatting very loudly with her other co-workers, while she had her mouth full of food... She very loudly kept saying how uncomfortable it was for her to sit because her "Hemorroids" were at it again.!!! I have no words. This seemd like a nightmare, but my mom was having a low sugar episode and needed to eat immediately. I don't even have comments about the food. Why? I will NEVER go back there and I hope these two waitresses get a different job asap. Awful is too kind a word for this experience. Mariel is the name of the second...

WORST PLACE I HAVE EVER BEEN! I cannot believe what I whittnessed here this place should be shut down. We ordered the burger and the fajitas. Both came with fries which were rock hard stuck together in big chunks of mess. The burger was dry and had no taste at all so so bland you could tell it was frozen. Everyone struggled to even eat. Even worse was the fajitas the plate comes chicken. Rice and a few wraps no cheese salad or sauces. The chicken was hard tasted burnt frozen and bland it was disgusting. The rice had a mixture of soft grains and rock hard grains and the wraps had a very cheap, off taste. We didn’t even touch the food. It left the table the same it had arrived. We complained that the food was absoloutely awful and it was quite clear no one ate the food. But all they said was ‘would you like the check’ not even addressing the fact we were all left starving with full plates of horrible food. So rude! We told them we wanted some compensation which I think is fair as nothing was eaten but no they told us they were sorry but they couldn’t do anything even tried adding a 20% tip?! At this point we were all angry and tired of the horrible food and disgusting service and paid and left feeling disappointed and robbed of our money. I honestly advice you to not eat here as you will most likely be left ill and unwell from the state of that food. I’ll say again WORST PLACE I HAVE...

I was reluctant to eat at any of these restaurants but I wanted to consume meat and the food-courts located inside of the Dolphin Mall were not offering just meat but were loading it with meaningless starchy food in the name of complimentary given items. And restaurants all around the US follow this scheme. I could have gone for just a shake at about less than $ 12. But I chose this restaurant and took a leap of faith and like everytime learnt a hard lesson to never eat meat outside in Latin-American based restaurants because they don't know how to keep the pork meat juicy even though they are known for their pork preparations. In that $ 19 dish there was an OK amount of pork tenderloin which was kind of cooked perfectly but it was dry as hell. So even with my most determined chewing, I was able to keep up with it for like 2/3rd of it and for the remaining 1/3rd, I have to ask some attendant for some butter that actually saved me here. Besides the meat I had to select two side dishes which were again starches that I did not wanted but I had no choice because the price will not be changed. I only ordered one side dish-sweet plantains. Even with that the $ 19 bill with added sales tax and 15% gratuity made a total bill of $ 25. I could only suck up to that dried pork preparation and left with a smile. Eating here was kind...