I am writing to formally lodge a complaint regarding a deeply upsetting incident that occurred at your facility. On Jan 16, I was approached by a man named Jerry while I was on the terrain with my mobility scooter, a small red device specifically designed for little people like myself.

Jerry placed his hand on my medical device and informed me that I was not allowed to be in that area with it. I calmly explained to Jerry that I am physically disabled from the waist down and that I am legally allowed to be anywhere with my medical device, including the interior of the arena. Despite this, Jerry continued to harass me, questioning whether I was attending the game and ultimately directing me toward the exit, pointing at a large Ford blue exit sign.

In response, I firmly informed Jerry that his actions and comments were discriminatory, as I have a legal right to access all areas of the facility with my medical device. I also stated that his behavior was unacceptable, emphasizing that I am a tax-paying individual whose rights and dignity should be respected.

Following this incident, at 5:47 PM, I attempted to contact customer service via the phone system, as there was no way to reach anyone directly while on the terrain. I was forwarded to the ticket office, where the phone rang for 30 minutes without being answered.

As someone already facing daily challenges due to my physical disability, this experience was both unnecessary and profoundly hurtful. I expect immediate follow-up regarding this matter, including:

1. A formal apology for the incident.
2. Confirmation that Jerry will be provided with training on how to interact with individuals with disabilities in a manner that is both legally and ethically appropriate.
3. Information on the steps your facility will take to ensure such incidents do not happen in the future.

You may contact me via phone or email to provide your response. I expect to hear back within 24 hours. If no action is taken or if my concerns are not addressed adequately, I will escalate this matter by bringing it directly to your corporate leadership next week to discuss the issue of inclusivity and discrimination at your facility.

Thank you for your prompt attention to this matter.

Sincerely, Melissa DiVietri