OfficeMax — Attraction in The Woodlands

My copy order was printed wrong twice, so I went back in to explain. Lily had an attitude from the start. She told me that everything was right and I tried explaining to her why it wasn’t. Turns out she was the one who printed it wrong the second time. She reprinted one of the documents in front of me, to the specifications in the order keeping the actual document size, I checked the scale bar and it was correct. Every word out of her mouth was snarky and rude. I told her when ordering on the site, I checked the box to keep the file size and not fit to paper. She didn’t reprint all the files and when I asked her about the missing ones she argued with me further. She was wrong multiple times, but didn’t back down in ego or attitude. No apologies, just ranting. She clearly has no clue, and to be honest, she needs retraining on both following print order directions and in customer service, else she should not be working there! She threw around the wrong printouts and told me the box checked for actual size is the wrong way and a note in the comments is how I am supposed to order! It doesn’t matter that every other print out I’ve done was right using the keep actual size box, but she argued with me about that too, that she’s never seen me in the store before. I cannot think of a ruder and angry interaction I’ve had at a store, ever! I have never met a person as awful as Lily, she should be ashamed of her treatment of a customer who is just trying to print documents as actual size and not...

I’ve been a loyal customer of this OfficeMax location for years, routinely using their print station to prepare materials for my real estate business. Same process every time: I submit a quick print job online, swing by the store, and—because it’s a simple, 90-second task—they’ve always been willing to print it on the spot. Never once an issue.

Until today.

Despite being the only customer physically present at the print counter, I was told by an employee that my job couldn’t be printed because of a digital queue—despite the fact that printing my single-page flyers would have delayed no one. I explained I was on my way to an open house and had no other printing option, but the employee and the manager both refused to make any exception.

They pointed to a “new policy” (implemented in April, not exactly ancient history) as the reason for their inflexibility. They acknowledged that this was a change from the previous approach, which I—like any repeat customer—was accustomed to (I had no reason to expect a change or any way to prepare for one). Yet they showed no interest in helping a long-standing customer navigate that change.

In the time we spent going back and forth, the flyers could have been printed and I’d have been out the door. Instead, they made it crystal clear: policy over people.

I’ll be taking my business elsewhere from now on. And if you rely on speed, flexibility, or basic customer service, I’d suggest you...

Horrible customer service!

First off, I was one of three customers in the store. There was a messy haired employee, re-stocking shelves. He passed me several times, not once did he greet me or ask me if I needed help. I had to approach him, then when I asked for help he looked at me with deer in the headlights look, and with an attitude of not wanting to help. Another gentleman walked in and he greeted him in a polite manner and offered to help him find what he was looking for.

Secondly, my company card was not being accepted as credit, it wanted a pin to run as debit. The cashier, called the manager and she explained the situation. Instead of addressing me, the customer, the manager spoke to the cashier as I was standing right in front of them and said, "tell her to call her bank." I let hi know that I was standing right there and I cannot run as a debit and it is a company card. He stood there with no expression.

I will not be back to this location and will buy my...