Chick-fil-A — Restaurant in The Woodlands

I only gave 1 star because Google won’t let you give 0 stars.

On June 16 I visited the Chik-Fil-A located @ 1660 Lake Woodlands Dr. The Woodlands, Texas. I went through the drive through at approximately 5pm. I was 2nd in line on the right hand lane. I watched 4 cars order and move through the left hand lane when I then saw the young man taking orders in my lane walk inside. A few minutes later he resurfaced. By this time 2 more cars ordered and moved up through the line. When I finally moved up I ask the young man what the hold up was. He apologized and said his iPad froze up and he has to go in and get another one. I ordered a 8 count nugget meal with a large diet lemonade with extra ice, 2 chic fil a sauces, and 2 ketchups. I paid for my food and moved up in line. When I got my order the young lady repeated my order correctly. I asked if a manager was available. The manager came to the window. I communicated my frustration with the wait and he too said we had a problem with one of the iPad and apologized. I told him I understand that things break but wouldn't it have made more sense for the one young man that had a working iPad to alternate between lines versus letting one wait while the young man switched out. He agreed!

I left and went back to work. When I got to work and opened the bag I found that the first waffle Fry had a fried fly stuck to it, there were no condiments in the bag, no ketchup or Chik-fil-a sauce, and almost no ice in my drink. Of course thinking the nuggets were fried in the same grease I threw food away including drink.

I called store back and talked to the manager on duty, I think the same young man I talked to earlier and explained my findings with my food. He offered to replace my food but I explained to him that I was already back at work. I ask if he was the manager and he explained that he was a shift assistant manager? He took my number and said he would ask the manager that came in at 9pm that night to return my call if that wasn’t too late at night. I told him that would be fine.

I didn’t receive a call back that night. I called back the next day around noon and ask to speak with a manager. I was told there wasn’t a manager available. The young lady ask me if she could get my number and the reason for my call. I explained my experience to her and gave her my number.

She ask if I could hold?

She came back online and said her manager said the reason I didn’t get a call back was because I was suppose to call the store back at 9 the night before.

Wait...... I said I thought there wasn’t a manager available????

She said they weren’t available but that’s what he told her...

I ask if I was supposed to call back @ 9pm why did the young man take my number and why did he ask me if 9pm too late for a call back?

I asked that Ed Murray, operator call Me back.

I waited a week and called the store back and was given nothing but excuses why he hadn’t called me back.

I emailed corporate “Chikfilacares.com”, what a joke! They emailed me back and said that someone from the store would be reaching out to me in 2-3 days.

It’s been more than a month since my visit and 3 weeks since I emailed corporate and still no...

As a long-time customer, it deeply saddens me to leave this review, as my family and I have always enjoyed the Chick-fil-A it self and atmosphere. However, recent events concerning the unjust treatment and lack of support for employees have compelled me to share our experience and urge management to make necessary improvements.

My daughter, a dedicated employee of over a year, was recently fired under questionable circumstances, despite her commitment and willingness to go the extra mile during staffing shortages. It seems unfair that a few minor complaints would lead to her termination when her overall performance and dedication were never called into question.

Even more concerning is the apparent disregard for employee safety. My daughter suffered a severe burn after an aggressive customer shoved a cup of hot water into her hand, resulting from a complaint about its temperature. (This happen while manager was right by her and witness the action.)No action was taken to protect her or address the harm inflicted upon her. This raises questions about management's commitment to safeguarding their employees and providing a supportive work environment. This is extremely disappointing, as much as I love Chick-fil-A I will not support this location.

It is crucial for an establishment like to strike a balance between customer satisfaction and employee well-being....

I am very disappointed with my last few visits here. Today was the last straw, and quite frankly upsetting that I had ANOTHER bad experience. I use the app every time I come here and I had a coupon to redeem and rang my order up separately to get my coupon and the employee told me it took it off and than IT DIDNT. For the second time that has happened. Than when I pulled up to tell them as I waited for my food they just seemed to busy to wanna help nor understood what I was asking for, so I just told them not to worry about it because I only have 40 mins for my lunch. Also my fries were cold today and I didn’t get all my dressing or sauces. It’s very inconvenient to me and all the other issues I e had. I feel like they are more focused on the speed than the order accuracy most days here. I know it’s a busy fast food environment and they don’t wanna hold up and cause traffic. BUT my value as a customer and experience still matters. I will definitely not be coming back for awhile as I am very frustrated with this specific location. I did also very openly heard them speaking unkindly of another customer that had a messed up drink order as well. That stuff should not be heard amongst others like that, how does that sound/ look?! Hopefully...