The Salvation Army Family Store & Donation Center — Attraction in Thornton Township

I had a bad experience with cashier.Angela She hold up the line and took a item to the back and left us standing their the line was pack and said oh this is not the correct price and took my item that I was going to purchase didn't even bring it to the back she must of wanted it because she was so Urge to take the item to the back and not bring it back to the front.So I didn't get to purchase the item.I think they should not let them shop after their shifts over because they know what the price tags are and purchase the cheap stuff there... 7/13/2024 1:02 user Angela don't embarrassed me like that anymore it's already enough I'm shopping at a used store and hold up the line for a two dollar pink mat crazy they have the same ones new at 5 dollars deals so it wasn't that serious how she was so urge .. for a 2 dollar item was going back forth with me because I said I will still purchase she smirk at me and said I can't get anymore ...The manager is awesome it's just...

I was very disappointed with my visit yesterday. My 2 year old daughter found a Barbie mermaid she really wanted. The toy did not have a tag. So the cashier took it and said he could not sell it. My daughter was crying she wanted the toy. I asked to speak to the manager! ( it's a toy,) and we have donated way too many things to this organization. Cashier called her on the phone. He said She refused to come up and said that if I wanted to talk, I could go look for her in the back of the store, but if I wanted to talk to her about the toy I was wasting my time. Meanwhile, my daughter is crying from the top of her lungs.

I will never donate anything to this organization again,

For an organization that depends on us to give them our stuff for free, to turn around and sell it. The manager does not have the decency to come up and talk to a customer. And someone that has...

On September 11, 2025, I visited your store at approximately 8:25 p.m. One of the employees — an older Black woman with a short white haircut — began loudly announcing, “The store is closing, please come to the front,” even though the store’s posted closing time is 9:00 p.m.

Earlier, I had observed this employee sitting in a corner scrolling on her phone; she even remarked, “I’m just here hiding from the cameras.” Her tone during the announcements was rude and unnecessarily brash. She repeated the message several times, which ultimately led me to put my items back and leave the store without making a purchase.

I was disappointed by this behavior, and equally by the lack of response from other staff who witnessed it. I hope this matter will be addressed so that future customers can have a...