Office Depot — Attraction in Tigard

As somebody who has spent a lot of time in a lot of local stores trying to correct a lot of mistakes with my orders, I have seen a fair share of good and helpful store teams. This was not one of them.

The gentleman manager on duty today, and I really wish I caught his name, was rude and smarmy. When I asked him about an item from an email (sent to me today saying it was in stock in the store with one left), his first answer was to say that if there was only one left then it might be in somebody's cart already. In a completely empty store. And then when the item was not there, I mentioned that I was disappointed because my phone had said that there was one in stock. He then held up his device and smarmily replied " well my phone is up to the minute".

This is not the attitude of a good customer service leader. And even though I do not prefer to lodge complaints, this particular store manager was so rude that I had to report him to the staff...which may or may not make it to that manager's higher up there on duty (named Jen) because it's hard to lodge a complaint about the actual manager of a store.

I bet you guys will see this though.

I'm never returning to the store again. And with all the issues that I've had in the last year alone with all of the orders that I have placed with you and all of the poor quality/lemons I end up with when I buy from buying from Office Depot, this tremendously negative in-store experience has now pretty well guaranteed that the stress of dealing with Office Depot is not worth the ease of location.

Sincere appreciation is sent to their senior technology specialist by the name of Parker, for taking the time to hear me out and forward my complaint and for treating me like a human, unlike the...

I went in-person to get a pc chair. The chair I wanted was out of stock, so the cashier said I could order it and it would be delivered to the store for pick up. Fast forward, the chair arrived across the COUNTRY to my parents home. I set up a return for it and my price was matched and I was able to purchase the chair again thanks to customer service. However, they didn’t put in my payment information so the order was cancelled. I contacted customer service again and the live agent was shocked at how the previous agent handled my situation. They put the order in for me again and told me I had to pay over the phone. So, I called the number they provided immediately afterwards (I still had the chat open for reference time) and the agent over the phone told me I waited too long to pay over the phone. It had been 4 minutes. Once I clarified that, she went back on her word and said it was probably because the item the other agent set up for me to order is actually out of stock. So, she said I could set up a back order which I agreed to. She went to verify the address and they still have my parents’ address saved for some reason. I’ve tried to tell them multiple times that is not my address. Once we cleared that up, she said my order went through and I can expect the chair once it comes in stock.. but I received a receipt for that order later in an email which doesn’t include the chair. Only the protection plan. I am praying that it will send another receipt once the item is back in stock but I am not hopeful. ALSO, the chair that went to Virginia was returned on Feb 11th and I am STILL waiting to...

I was extremely disappointed with the poor customer service I received at your store. I was trying to use the self-serve print station and needed assistance getting my file to the printer. When I asked for help, the staff member simply repeated "self-serve" and refused to provide any assistance. I spent 30 minutes trying to figure it out on my own, encountering issues with Google Drive and the file upload process. The staff member's refusal to help and their repeated insistence on "self-serve" was unhelpful and frustrating. Even the email from your store contradicted this, saying I could ask a print associate for help, which the staff member refused to provide. It would have taken minimal effort for the staff member to simply instruct me to email the file to a specific address and provide the necessary code, instead of continuously repeating "self-serve" and refusing to help. This experience has left me extremely dissatisfied, and I have no intention of returning to your store. If your store is only going to encourage self-service without providing any assistance, what is the purpose of having staff at all? It's disappointing that your employees are instructed not to help customers and cite it as "corporate policy." If that's the case, there's no point in having them there. This kind of attitude will only drive customers away and lead your...