Best Buy — Attraction in Town of Amherst

I have always been a avid Best Buy customer, elite plus for those that know. Generally I can excuse someone being off their game on occasion but it appears to be becoming the norm at this store. In the last two visits I arrived relatively late in the evening, but well before closing.

On 7/10 I was in because I wanted to find out the cost/procedure to get my cell phone repaired under the Geek Squad protection I have been paying for over the last 12 months. The Geek Squad Agent tells me that my phone's MEID or IMEI does not match either of the two Geek Squad plans we have. Further he tells me it does not match the purchase receipt from the day I purchased the phones. First, I am not sure how he ascertained that the phone did not match, I looked at the copy of the receipt he gave me as well as the original when I got home. There is no serial number information on receipt. Second, when I got how I went online to check the plans I have, The serial number did match. CLEARLY matched. I spent almost an hour driving to the store getting the run around and driving home. I then spent another hour or more looking through my records to find the original contracts and then researching the plan online.

Today, 7/12 I was in this store again, this time looking to purchase a specific gift card. It was about 8:45. At about 8:50 more than half of the interior lights were turned off, first picture. So after looking for a few more minutes I ask the cashier, he tells me look on the rack near customer service...I head over there. As I am looking the customer service agent asks if they can help, sure... I tell them what I am looking for, immediate, no we have not carried that in months. Hmmm, I just bought one of them a few weeks ago...maybe speak with MOD. MOD, "yeah we got an email to stop sell in those gift cards 10 days ago." He then looks through some emails on his phone..."hmmm can't seem to find it..." ok...better call customer service...As the gift cards are near the door the manager was milling around and chatting with store employees as they started to line up at the door to leave. At this point I figured it was after 9pm and I should not hold poeple up. As I made my way past the employees toward the door, the manager says, "I think they were not selling very fast and were moved to boxes out back, I checked and it looks like the boxes got tossed." ok, confirmed even if customer service says they should be available the store is not going to have any in stock. As I got to my car in the parking lot the sign is off and they are closing the metal gate....hmmm guess I was holding them up...I look at my phone to see how much...it was 8:58pm...second picture below.

I am very disappointed this service from this Best Buy. It appears the people at this store would rather I spend my money at Amazon...

Purchase a dryer from them, and the troubles I had unbelievable. First delivery about 4 weeks due to their lack of communication with their delivery service. I paid for a service I did not receive. $60. For disconnect and removal of my old dryer. They disconnected the dryer and left it on the curve. I could have given someone $20. To do that. I paid $30 for exhaust kit that they’ve never put on my new dryer.. what was done they hooked it up to my existing exhaust kit from my old dryer, which made the new dryer stick out blocking my door entrance. I was told over the phone they would reimburse my $60. and return it to my checking account. And was told to call back tomorrow about the $30. Exhaust kit. But this time I have to go to the store for that, or they can sent someone out to do that job with the new kit. I just want my money back. I’m so finished with them. I’m 73 and it’s hard for me to get around but I got down on the floor removed my old exhaust pipe cut it down and reinstalled it. Why can’t they just reimburse me to my bank account. I’m on a fixed income. I feel taken advantage of. Help me understand and get my money back without coming out to your store………as of December 3, 2024 I went back to Best Buy with my receipt in Hands busy so that I can get reimbursed for the kits I paid for and never received. I was taken care of. I must say they were very nice and polite with me. They reimburse me of what I have spent and also gave me a extra for the inconvenience. I went through. I was so fed up with Best Buy, but leaving here I was happy and felt I wasn’t being taken advantage of just it happened. I must say Best Buy really Takes care of their customers. And if I need to I will shop there again. I’m also sharing the positive experience I received. Thank You Best Buy. And the young man who was at the desk in front of of the entrance he helped me, even getting out the wheelchair. I went in upset and...

Went to actual Best Buy retail location in Amherst NY for a new TV. The TV I selected needed to be ordered. It arrived and I picked up. When I took out of box it was a damaged TV. I called Best Buy immediately and spoke to a employee named Dave. He said he would immediately place an order for a replacement and it would arrive by 8/29/23 which was the day of the birthday for which this was purchased. I reached out to Best Buy on 8/29/23 for status and they had no record of the replacement order. I drove to Best Buy retail location in Amherst NY immediately and returned the TV. I asked to speak to a manager and was direct to Josh, assistant manager. I explained the situation to Josh. Josh presented an attitude that he really did not care. He said Best Buy did nothing wrong. I reminded him that on the call of 8/23/23 to that location, which is still on my phone, Best Buy or their employee stated they would reorder and it would be here in time for the birthday. He never apologized but said Best Buy did nothing wrong. I am trying to continue to buy in retail brick and motar locations but obviously they are incompetent and do not care to assist and make appropriate corrections. Retail people will lose jobs and Josh is a prime example of why people will no longer visit retail locations but will turn to online. Josh when that Best Buy location is closed like others please know with your attitude which I suspect then is instilled in your employees that you manage is s prime reason. Unfortunately retail in person shopping deserves to die given customer service like this and bad attitude. I will now order the TV online at the same price as Best Buy and it will be here in 2 days versus the week it takes Best Buy. Best Buy thanks for...