Spectrum Store — Attraction in Town of Amherst

I had a faulty cable box. Spectrum told me to bring everything in for exchange. So, I took in cable box w remote, modem, and a router I hadn’t asked for & never used. 1st visit: after turning everything in, they rudely refused to give me a modem because they said that I still had another one. Cold, blustery evening. I called Service Center; they showed that the system had somehow reverted the status of the modem that I just turned in back to me still having it. 2nd visit: The Service Center apologized, sent me back to pick up my new equipment, and talked directly with the rude rep at the store. I took the bag of equipment without unfortunately checking it because I was still talking to Service Center. Got home and discovered that they did not give me a cable box but did give me a router that I did not want! 3rd visit: returned router and got a cable box. The equipment would not activate (despite techs trying everything possible); they told me to return everything for exchange again!! 4th visit: exchanged equipment; it activated and I finally had TV & Internet again. No credit for interrupted service was offered. I’m handicapped and caring for a spouse who has Alzheimer’s. I rely on having TV & internet for her entertainment (and connection to dementia services. I have no recourse because monopolies know they’re the only game in town (other than moving to other technologies). If there was an alternative, I’d take it, even if I had to pay more. PS: Spectrum billed me for several months for a router I did not want, ask for, or use. I didn’t realize it until I audited my bills. They offered no credit. Imagine the massive accrual of money using nickel & dimming techniques. I’ve used Spectrum/Charter for decades and ought to have been...

Spectrum is like Blockbuster video. It just needs to fail and disappear away from existence. They charge you hundreds of dollars for mediocre entertainment and slow internet speeds.

The only task I had to do was drop off an old router, but they only had one staff member on-site. The store itself is a copy of Verizon's. They are just piggy backing on what Verizon has successfully done. The store's focus is on mobile sales, not the internet and cable customers. The bill pay kiosk was not working and made the line longer for the one backed up sales clerk. There was about 12 customers waiting in the store and there was no TV or any entertainment to occupy our attention. This is a company based on cable entertainment and they could not even provide that. After an hour wait, to just drop off a router, which they charge you rent for on top of their enormous fees, I accomplished my task.

I look forward to new internet providers to enter this area to squeeze out the monopoly that Spectrum has here. Their customers pay too much and there are better tv streaming services available.

New customers get better deals than their long time customers who have paid too much for too many years. You can add a land line that is outdated and unnecessary to get a small discount.

Spectrum is a joke and they don't care about you. Cut the cable and find new internet providers. Their mobile department is just a copy with less options...

Terrible service. The manager running the office today 10-18-22 at the evening tour 6:00PM has no clue of what a professional customer service is or how to run an office. I checked in around 6:03PM, she took 4 customers ahead of us. She and other employees were chatting like it was a party, All people waiting were complaining about these employees' behavior. A friend of her stopped by and she started talking to her while servicing people in at her station. Made comments indicating that after two employees left the tour there were only two of employees left (she and another employee) and she said that if people were not willing to wait, they (meaning us and others) we should leave. Probably, she saw us nodding our heads be cause of their awful service. Another comment she made was that she was ready to go home. I was very upset and let her know that what was the point of checking in if she will take people ahead of our turn. She showed a huge lack of care. She and the other employee have great communication problems. They were talking to other carrier reps with an unprofessional tone an had them on speaker. The other carrier reps were super professional and patient with these two employees. This store has serious customer service problems and needs remediation or corrective actions.It is sad that having a store so close to my house, I will need to go to a different store to avoid dealing with this...