Best Buy — Attraction in Town of Cheektowaga

I had just purchased the Oculus rift s from Microsoft. The local Best Buy's near me were sold out, which was understandable as it had just been released. Unfortunately when I took the Oculus rift home, it didn't work with my gaming laptop.

After doing some research online I needed a mid range PC for under 900 with certain specs. I had my mind on a few PCS but wanted to speak with a professional at Best Buy. Me and my brother went over to the computer section where there were three Representatives. Two of them were assisting somebody, and the third representative never acknowledged us, his name is Razza. We started to look around a little then return to the desk to wait some more. Only after a second representative told Razza to assist us is when he asked if we needed any help. This was when I explained that I needed a PC under $900 and told him the exact specs that I needed. Razza went back to check out some options and returned with a suggestion $200 over my budget. After he went over all the specs on the box, I had apologized and told him "I can't afford it right now". After asking about some specs on other PCS in my budget Razza again circle back to the PC out of my price range. I declined again and after pulling up my bank account on my phone I explained I couldn't afford it. At this point he started to become very negative and provided very short answers to me and my brother when talked about other PCS. After this exchange I happily settled on the PC I had seen online within my budget. At this point Razza went on to talk about how inferior the graphics are and the potential Lag I'll have to put up with, he also made it a point to say "I just don't want to see you having to return it" and made me feel like I was making a terrible decision even after spending $950 on this PC I liked. And as we cashed out he exchanged no words with us.

At no point during this transaction was I happy about this purchase, even though it ended up being the perfect item to buy.

After I returned home, I hooked up the PC, the set up was so fast and easy, I then plugged in the Oculus rift s with no problems. And ran several games in virtual reality with no lag and no problems. The IBuypower was one of the best purchases I've made this year.

Thanks for...

I bought a Samsung Galaxy Note 10.1 white on 18-May-13 in Best Buy Walden Galleria. I have done enough research before buying this and I went there deciding to buy it with no other thoughts in mind, however the Best Buy team was asking several questions and were trying to help me. I was listening to them giving respect to what they are servicing to their best and he was suggesting me to opt for the additional warranty for ~99$ as I travel internationally. He also explained that my default warranty of 1 year will Void as soon as I take this note out of USA which I was surprised, however rejected to take the additional warranty gently. Everything was fine until I went for billing.. The guy who helped me was helping me in billing and all of a sudden his colleague appeared and was forcing me to take the additional warranty and also the cover for it in a very harsh way and I was totally surprised for his behavior and realized that he is treating me very badly. His attitude appeared to be threatening the customer. The questions he posed to me were absolutely ridiculous. one of the minor one is.... He was asking me how do I keep the note without a cover with a strong voice as well he was asking me how do I use my note, is this the way anyone ask questions to their customers, first of all why is he worried about it? do Best Buy Management and staff thinks that the customers are illeterates and have no maturity when buying such products from them?

The other questions he was asking me is ... Are you buying this product here as this is cheap here and if yes why dont you buy an international warranty?, do Best Buy train their staff to ask such questions without realizing what they are asking and that to without knowing why the customer appeared in their store to buy?

Best Buy has to realize that customers have options to buy from several sources.

I just kept quite and bought this as I wanted to respect the guy who helped in the first place, but was not able to appreciate his colleague attitude hence writting this review heavily to see if Best Buy can realize their staff behavior and improve...

I've had great shopping experiences here prior to me going in to purchase a new refrigerator. I encountered an issue with the delivery and so a manager came to further assist me with my questions and subsequent purchase. My specific and main concern was the new one had to have a dual ice maker. I had three appliances in mind. The manager confirmed that it did so I trusted his word and completed my purchase. He told me the least expensive option was a great option and had the dual ice maker, so I listened to his word. BIG MISTAKE!

Lo and behold delivery day, my fridge comes and the installation technician also confirmed the dual ice maker. Over several days I waited for the ice to drop in the second ice maker... no ice. I contacted the manufacturer, LG via chat and the associate there confirmed it should have a dual ice maker. I called the store back and they confirmed it indeed does not have the dual ice maker. I went back to the store to see how to rectify the issue. They did not have a fridge in that same price range to swap and asked if I had another fridge in mind. I showed them the option we decided against and the associate needed to get the manager...guess who it was???? The manager who sold me the wrong fridge! I told him the acceptable option would be to honor the price and the $250 gift card associated at the original sale.

The manager did not take accountability for his misinformation nor did he offer a reasonable solution to his error. We have purchased thousands of dollars in appliances over the past year and was set to purchase another tv from them, we also have the total protection with them.

Calling the customer service is a huge nightmare. I think we will take our money elsewhere.

*Updated ⭐️to ⭐️⭐️⭐️, after dealing with the social media team and then a corporate representative, Emily I was able to get a resolution. She located the initial refrigerator that I wanted and honored the specials that were available when I went to purchase in store. I received immaculate delivery by Carlos and Eric-I believe that’s their names. They...