KAY Jewelers — Local services in Town of Cheektowaga

Out of all the years that I've been shopping at Kay's, this past year has been the absolute worst. Besides the Asian girl always being so pushy with sales and trying to convince you to buy the most expensive items, I never had much of an issue until now. I bought my husbands ring from here late 2014. Replaced two diamonds with sapphires. We didn't get married until 7 months ago. I always brought the ring in to get inspected prior to the wedding. Everything was good. After the wedding, we brought our rings in for inspection, one of my stones was loose and needed to be sent off. So we sent his ring out as well to get dipped in rhodium. Two weeks later when we went to pick it up we notice a change with his ring. It was brushed. We brought it to their attention and they gave us the option to send it back but my husband decided not to. Months later, after his ring finger kept breaking out, we figured he must be allergic. I figured I'll go buy a platinum ring for him and trade in his old one.....so I thought. I approached Aly, inquiring about buying a platinum ring for my husband. She stated that they didn't carry any in the store but that I could get one made just like the one we already had. Which wasn't true, so she proceeded to show me a Stellar book where I was able to pick out a ring from a very small selection. I went back two weeks later to pick the ring up and guess what.....it wasn't the ring that I ordered. This time Andrea K helped me. Needless to say, I was very pissed off. We looked through the Stellar book together to find the ring that I wanted, and she made a phone call. Apparently in the Stellar book, they have the same item number listed for two different rings, but the Stellar rep insisted to Andrea that the two rings were the same. Andrea debated with her on the phone for a while but nothing changed. So Andrea said that there's a ring that they carried in the store that was almost identical to the ring that I wanted and told me she can order it in platinum. Keep in mind that Aly never told me this. She pretty much just pulled the book out and said I had to order a platinum ring from the book. So now, I'm really pissed. I had to put a decent amount of money down with Stellar to place the order only to get the wrong ring back. The store manager says that she will apply the down payment towards the new ring, which will take about 2 months to come back. And not only that, I can't even trade in the old ring towards the new one. Why, you ask? Because I had two sapphires put in the ring in place of the original diamonds. The trade have to be "diamond for diamond", whatever that mean. Needless to say, once I get my husbands new ring, in two months, I will NEVER do business with...

Got a ring for my girlfriend for Christmas, after getting her sized for it to be fitted it took them more than twice as long as they said it would be for it to be returned back to us (About 6 weeks) and was horribly sized. It didn't even come close to resembling a circle and the width of the ring was inconsistent throughout. They we're lucky my girlfriend picked it up instead of me, about a week and a half later a stone fell out of it. We calmly returned it since I have the protection plan for it. After being told we would have it within 14 days it took them 5 more weeks to have it back for us. Not 6 days after getting it back, guess what happened? The stone fell out again. Unbelievable.

This isn't even concerning the horrible attitude of the saleswoman who's time I apparently did not deserve when originally purchasing it. She didn't listen to anything I was telling her about my girlfriend and kept trying to get me to take out a credit card to get a $15,000 engagement ring with a finance plan.

I've been a loyal customer of this company since I was in high school. Every piece of jewelry I've gotten for my family and girlfriends has been from them. This experience has been so horrible that the next time I decide to spend my money on jewelry I can guarantee it will not be with this place. They've gotten a few thousand dollars from me up to this point but unfortunately for them are going to miss out on some of my biggest purchases...

I have to say prior to my visit today I would have given the Kay’s in the galleria much less stars. I walked in today with a necklace that I had brought back two other times to get repaired since September. The first two times I went to Kay’s, I did not have a pleasant experience

The workers were very dismissive. This was a gift for my girlfriend for a one-year anniversary. The second time I brought it back, the lady said that chain keeps breaking because the charm is too heavy. I said that can’t be the reason because this is the charm that was on the necklace when my girlfriend purchased them. They said if I brought it back a third time they would replace the chain one time without a fee after that it would be my responsibility Obviously, there’s a design flaw that the knuckles keeps breaking so why would I have to pay for a new chain?

This necklace is very special to me and I just want to be able to wear it every day. So today I bring it back not very hopeful that I’m going to have a pleasant experience. The lady that helped me was Maria. She is the Reason, I will be back to Kay’s

She was extremely helpful, kind, respectful. This is exactly who you want working in your stores. I highly recommend anyone that wants to buy jewelry, to go see her at Kay’s.

She works part time, which is the only downfall. But Maria, I will be back....