Rockland Hyundai — Attraction in Town of Clarkstown

Rockland Hyundai stranded me in the New York area. I stayed in New Jersey. The manager, Javier C., told me to buy a plane ticket when I asked him whether or not I should buy a plane ticket so I could stay near the dealership and fly into Newark Friday night so I could purchase the car on Saturday and drive back down instead of having to take a flight purchase the car and drive back to the DC area in Virginia all in one day. The dealership told me my money had not yet arrived and they used high-pressure tactics to encourage me to sign for, a credit application and loan contract which they promised to rip up it is well known that dealerships have quotas and are incentivized themselves to use their financing. I had advised them multiple times. I didn’t want another inquiry on my credit report and I couldn’t be approved and that I didn’t want, a credit application or loan contract I had to spend almost $600 on lodging, clothes, transportation and food well stranded in the New York area for Saturday, Sunday, and Monday. They told me my money arrived on Monday at 5 PM and they close at seven and we agreed it would be too late and too strenuous for during rush-hour to get to the dealership and fill out the purchase paperwork and then drive home, and the purchase would have to wait until Tuesday morning. Both Fausto G and Javier C made me feel pressured to sign the credit application and subsequent loan contract. They told me it was only an option they offered for me to take my car home, although I had to already paid for it and gave them numerous pieces of evidence that I had done such when they had only requested one piece of evidence. They refused to call their bank to check for the funds. I spent hours on the phone with my bank and they were able to provide me an IMA number generated by the receiving bank from the wire transfer transaction. That number was generated at 4 PM on Friday. An IA number can only be generated once the receiving bank has the money so their bank had the money at 4 PM on Friday and they kept telling me the problem was with my bank. Javier also instructed me that whenever I sent the wire transfer it should be there almost instantaneously or within minutes and any time of day that the wire transfer was sent even at midnight they would see the wire transfer momentarily. They added an additional $170 fee for registration they didn’t disclose prior to the sale on top of the $550 fee they had told me about. They offered me a check for $200 to compensate me for a hotel for one night however, when considering that extra $175 fee they were at best offering me $30 for having spent $600 on being stranded in New York for three or four days. there were items missing from the car, such as the owners, manual, the tire, inflation, kit, and the floor mats. They gave me floor mats before I left. They had trouble finding both keys. I had not discovered the missing owners manual or missing tire inflation kit until I had gotten home, the interior of the vehicle is scuffed and has a slight odor. There are large imperfections in the paint, such as scratches that are long or deep and a paint chip. This car is certified and should have been in like-new condition. I was advised the damage was cosmetic and not covered by warranty. My complaint is mainly that they cost me $600 almost and insisted my bank was the problem and gave me some compensation although in reality it was only $25 they used my situation of being stranded to pressure me to make bad financial decisions. There was no way I could have insisted for them to correct the paint or other things, because that would have meant spending more time and money on traveling and staying in the New York area. During the sale they assured me they would send me the difference from the $550 fee and had said they would do so in about 59 days however over the phone they told me they would be sending the check in the mail within a week of purchase , and I still have not...

I unfortunately needed a car due to mine being totaled. I was recommended Rockland Hyundai by a friend as the other two dealers by my house had been awful experiences. At first it was amazing. The sales person and manager were wonderful and patient with me and the first visit I left feeling amazing about this dealership. The issues started after I went to pick up the car. I had scheduled a pick up on the day I bought the car for the following Saturday. My friend and I got there and there was a mix up and an order wasn't put in. We were told it was just going to be a few minutes. They offered us sandwiches which was nice but they had us waiting for two hours after the scheduled pick up time with no new estimated wait time . They apologized , but if we had known we would've left and came back. Later, at a routine stop I found out that they had put the registration sticker of an IONIQ on the car instead of the sticker for my Kona thank goodness they were understanding and didn't give me a ticket. They had sent a new, correct sticker for me to put on the car. They had also said I was still eligible for whatever warranty was left as it was a certified pre owned car. They also left the sticker on the car that said I get complimentary basic maintenance for 5 years or 36,000 miles. So, I scheduled the maintenance, asked again over the phone if tire rotation and the oil change was included with the complimentary basic maintenance for my car. The girl over the phone assured me it was. The good thing was that it took about an hour so the wait was very minimal. However when they were done, and called me in to sign the paperwork, they hit me with a bill of $110. When I asked why the person who scheduled the appointment for me assured me that it was included, and why they let me drive off with the sticker that was still on my car windshield that said I get basic complimentary maintenance all they said was "I'm sorry, the girls at the front are new and don't know the policy change". When asked why they told me when I bought the car that I would still be eligible for that stuff, he just said "yeah I'm sorry about that but it's not included on the pre owned vehicles (which was never told to me when I bought the car). So overall, I still love Hyundai's, the manager and my sales person were great, but I'm left disappointed in yet again, another dealer that I can't...

UPDATED MESSAGE: I wanted to update my original review. Initially I gave them 1 star and had to update to 5 stars after an incredible interaction with the General Manager Fausto. After having such a distasteful initial interaction, Fausto reached out and took the time to hear me out. He stressed that the interaction initially had, was not indicative of the type of dealership they are. He then sent me a deal breakdown that was definitely more than fair, and I gladly accepted. I look forward to continuing to do business with them in the future.

ORIGINAL MESSAGE: I would give this place zero stars if I could. I had a HORRIBLE experience at this dealership with the lack of professionalism from the sales manager, Javier. I was discussing incentives with one of their salesman, Roger, and he was doing his job and double checking with Javier the possibility of matching the deal we were discussing. Javier came out trying to offer me a deal that did not take into account current incentives from Hyundai. I asked if he could write out the numbers for me in a quote, because what he was explaining did not make sense to me, and it seemed as if he was offering me even less than what was initially discussed. Javier refused to provide me a breakdown of the numbers, said that they do not do that at their dealership. He then continued by taking a white piece of paper and then saying 2+2=4. I asked him to not patronize him, and extended my hand to both Roger and him. Roger shook my hand, while Javier shooed me off. I then asked for the keys to my car back, which they tried to delay in returning. I was surprised by his lack of transparency in discussing a deal, but disgusted by his overall behavior. I would not recommend this dealership to anyone, and strongly believe the General Manager should investigate...