Firestone Complete Auto Care — Attraction in Town of Clifton Park

Let me start by saying I have been going to this location for roughly a little over a year, both myself and my fiance have gotten our vehicles maintained here. One year ago I had come in due to warping in my tires.The manager explained to me that I would need new tires, which I purchased from the store. Fast-forward one year later, the same vibration as a year prior was happening. I was told that I needed new shocks and struts by the same manager. He informed me that after 80k miles they needed to be replaced. Well don't you know when I came in last year I was at roughly 80k miles. I had dropped my car off to have the service done which I was told would be ready by Saturday. I then received a phone call from a worker telling me that they had broke my shock mount trying to uninstall the front shock, (By the way if something is going to damage parts they are supposed to let you know beforehand not after they break it and expect you to pay) And that the place where they were getting parts from was not open until Monday, causing me to not have my vehicle for work on Monday.When speaking to the person on the phone he told me the parts would run 200$. Monday come around and my vehicle was ready. I was told the price was 400$ extra, When I complained that they had broke it and called afterwards they knocked off 200$. I then proceeded to explain that the reason for my 1 year old tires were warped was because they hadn't informed my about my shocks at the proper time. (they have a list of manufacturers suggested maintenance, but I guess not at that moment.) I was then informed that the manager would give me a "good deal" on a new set of tires if I came and spoke with him. I did not return to talk because I had already been charged well over my estimate price, and now they wanted me to pay for new tires which they are the cause of...no thanks. I would not recommend anyone use this shop, nor will I ever take my business here again. Steer clear...

I have been a customer here for over 20 years. Recently purchased 4 tires and an alignment. I paid and asked for the alignment printout that shows the before and after adjustment values. Long story short is the vehicle was never aligned. Had I not asked for the printout, I would be another unsuspecting customer driving around on 4 new tires and a vehicle out of alignment. After several subsequent visits to address the paid for but never completed work, I was refunded for the alignment and had the work completed elsewhere. I am exceedingly disappointed with the level of dishonesty, unprofessional behavior by the store manager and the unethical business practices. I attempted to keep my unhappiness private and just discuss with the corporate area manger but after 2 requests for a conversation and their failure to reach out, it appears that they could care less. Unfortunately, I will never trust them again to perform any work. In uncertain economic times like we find ourselves, you would expect businesses to go above and beyond to maintain relationships with customers. It appears not in some cases.

Update - They clearly do not value customer service as Bryan would lead you to believe. No one from Firestone/Bridgestone has ever reached out and I spent considerable time trying to let the owners know the kind of underhanded business practices that are going on here. I did notify the NYS Attorney General, not because I want anything from Firestone but because I feel like someone should be alerted to the fraud that is happening. The Bridgestone Corporate Office was forced to respond. They completely twisted the truth and essentially said I had been informed that my vehicle could not be aligned and was refunded. Total fabrication. I was refunded only after I called them out on lying about aligning the vehicle in the first place. I've spent thousands of dollars here over the years and this is the...

The gentleman named Jim is extremely rude and disrespectful. They made me wait all day total of 7 hours only to tell me sorry we can't plug the tire . There was a nail in it . After making me wait he called me and goes we need a new tire for 149.99 Mind you I had two places the day before that said they could do it I just chose to do it the following day closer to my house . Anyways qt about 530p he calls me and I decline the new tire and just ask as a courtesy to please put air in it and I would figure it out. He says thats fine. I drive the car out and away, not only did he barely put any air in but he also took the nail out lol which as we all know you should not . Regardless what he didn't know is that I have a camera at the dash , back and sides hahaha. Saw them take it out after. Anyways I get stranded on the road right after. I call and respectfully confront him about it not mentioning the cameras showing him take it out lol, he argues with me saying he did not. So anyways I fix it myself with the Walmart plug a tire. Then I went to Mavis tire and get it all done for 90.00 q tire end up getting brand new tires all around. They lost almost 500.00 of revenue based on their dishonesty and disrespectful behavior. If anyone has a parent, child or anyone they care for , do not go here . They don't understand that there stupidity and lies can cause such damage in the long run. Makes me think of the mechanics that were involved with the limo crash not too long ago. Such bad people doing bad business. Unfortunate. I have a company contract with them which I'll be discussing further with my HR . Its a national account too. All our fleet cars get done there . They...