Roosevelt Field 2nd floor Please stop hiring grumpy, mean women that have no customer service etiquette or skills. I always enter on the 2nd floor by the entrance by Ballard Designs furniture store. I use the register by where Alfani and Vince Camuto clothes are, close to where the furrier used to be. It's always the same set of ladies there during the day shift. I was in today to return 3 items. I had a young, new girl (#11458936), she advised me that 2 items were past the return date, they were purchased 37 days ago. I shared I never heard this before, I thought it was 60 days. I asked can in get a store credit, she said "she's new, and had to ask the lady next to her (mean, always angry lady (#11329673), I had her a few days prior for a transaction. This lady asked if it was purchased on line or in the store (what difference did that make?) I told her on line. She said it's 37 days since purchased and maybe I can go upstairs and they will do it for me. Really???? So that indicated to me, it's possible. I asked her for a manager, she said a manager won't always give me what i want. I told her it's not what i want. It's a question i would like answered, can I get store credit? So I went upstairs, gave the items to Brian (#11257160), who stated its 37 days, but since the return policy changed recently, he"ll honor the return. I didn't have to ask, beg, or argue, now THAT is customer service at its best. KUDOS to Brian! I asked him when was it changed? He said a few months ago. From 60 days to 30 days. I knew I wasn't crazy. I'm a platinum customer and have been a customer since 1980. As I was leaving, the mean lady said to me as i was exciting, "did you get it done?", I said "of course", I wention to explain how he had customer service skills and i wanted the new, young associate to hear, how to handle a situation, by not being mean or evil. I told then I'm a platinum customer, but everyone deserves to be treated with respect and dignity. Please don't have these mean women train the new innocent employees. The mean lady went on to ask, did the brown man help me? WHAT? I was uphauled at that question and told her that. Please get her out of customer service. Photo shows the entrance I use to enter and exit.