Gong Cha Roosevelt Field Mall — Restaurant in Town of Hempstead

I love Gongcha, but this location sucks! I have never experienced such horrible service asking for something so simple that doesn't cost much.

One employee who claims herself as the “MANAGER” needs to be replaced. She has no customer service skills, unfriendly, not welcoming, and very unprofessional. Someone with an attitude should not be given the opportunity to be as a “manager” or to work anywhere.

I always get the pearl milk tea with regular ice but this time she (the so-called manager) only put like 20% ice on it so I kindly asked her if she can put more. She refused to give me some ice, saying they don't give cups of ice and that I should go to another place to get some.

I tried to explained it to her that I don’t need a cup of ice and that I just wanted more ice on my milk tea! I asked for a manager and she said “I’m the manager” with her attitude. 🤣🙄🙄

Sis should be ashamed of herself for saying she's the manager because it's seriously embarrassing to claim to be a manager but not have any customer service skills.

I understand if they don’t give a cup of ice to anyone but I am a regular customer, and isn’t that part of their service? Why tell me to go get from the other store when I am buying from your store? Just horrible, horrible experienced!

At the end, she put more ice on my milk tea, took a huge scoop of ice because she mad lol but that’s okay I still drink my milk tea with over 100% ice on it!

Reading other reviews here are true! They need a better customer service! Management pls take...

This was the worst experience I had in my life. I had ordered a drink and was waiting patiently. Looking through the glass window I was watching the girl make the drink I ordered. My boyfriend asked what did you order , I answered strawberry taro. The girl inside (her name was Sabrina) spoke to me behind the glass window in the most nasty way , can you wait. I said excuse me. I am waiting. And she spoke back to me with an attitude. She had problem making my drink? She's having a bad day? I don't know what her problem was but it made me feel so disrespected. We spoke with the manager name, Charlene Lee. All she could do was apologize for her employee's behavior. An apology isn't what I wanted. Someone with that attitude should not be given the opportunity to work. We then asked for a refund for our drinks and for their names. I would not be supporting any gong cha locations with my...

The size of the place can’t accommodate the size of the mall or the amount of customers that come in. there’s a bunch of kids working the stall and they are incredibly unorganized, got our order wrong 4 times and still gave us attitude when they were the ones at fault. I get that they were busy but they shouldn’t have taken our order a quickly if they were so busy? We wouldn’t have minded waiting long instead of continuously having our order messed up and then having to ask them to fix it every so often. The drinks we ordered tasted watered down and they weren’t even good.

tldr; the problem is the staff and the size of the place (too small to handle the...