Porsche White Plains — Attraction in Town of Mamaroneck

Initially brought my 05, 911 in for inspection upon entering the shop the service Manager Bill Bologna greets me admiring the pristine condition of my car and low mileage. All goes well I gave them great review thru Porsche survey. On my second visit 7/17/2017 for an error message, same process as first visit pictures are taken prior to any work started on the car as usual. The service adviser recognizes me and my car we go over details although my car was clean I requested and Chris noted on service ticket in my presence in large letters "DO NOT WASH" all is well so far. About 2 hours later I receive a call from Chris with Tech findings, I agree to repair but was informed part would need to be ordered will arrive next day, repair will be complete my 911 would be ready for pick up. I reminded Chris of my request not to clean my car and do not leave outdoors as my car is garage kept which is demonstrated by its condition. Following day no call from Chris or Porsche of Larchmont. so around 12pm I call and was informed Chris is on another line and would call me back, this happened on three attempts. Next day Saturday 7/18 same story unable to contact Chris I was either told he would return my call or transferred to his voice mail. Monday am comes I'm in limbo, finally reached Bill Bologna who tells me Chris was let go Friday for not following up with customers (which afterwards I realized Bill is guilty of the same crime) So my obvious question was why was I continually told Chris would call back or transferred to his voice mail. Response was because they are attempting to catch up... Fine, Bill informs me the parts did arrive but not installed. I asked where has my car been stored since it poured rain over the weekend, he replies in a low tone outdoors. Of course I lost it mentioning my request and how Chris documented in my presence. 100 excuses//apologies later he promised to have it completed first thing in the am and he would personally call to confirm. I replied I can only imagine the condition of my car but DO NOT WASH THE CAR! To my surprise next day no call from the service manager at this point I'm very worried left work early headed straight to Porsche of Larchmont. I find my car in the front lot. I go in to speak with Bill for an explanation but of course he was gone for the day. After paying for service I inspected my car and found mud and dirt was everywhere this was a car that was never out in the rain. As I continue to look I found scratched, hood chips, mud inside the front cabin and damage to front spoiler. I immediately go back in and find Peter, (Chris's replacement) I pointed out the damages and he didn't know what to do so he got Vinny Greco involved (Service adviser) his jaw practically drops and starts apologizing and mentions "I recall your car and don't blame you for being upset I'm the same way with my car" He instructs Peter to take pictures of all damages, signs my service ticket "saw scratches on vehicle that were not there on drop off" said he would make/forward report to good O'l Bill B. which would call me in the am. Guess what, no call from Bill. After a combine 15 calls to Bill, Peter, Vinny I finally involve Porsche headquarters providing before and after pictures and mentioned all that needs to be done is look at before service pictures taken when I initially arrive at Larchmont the first and second time for comparison and zoom in to the damage areas. A week later Bill calls upset that I involved Porsche said he would be willing to rectify only two scratches and requested an estimate just to put an end to the situation I emailed him an estimate 2 days later. A week an multiple unanswered calls later I reach out to the COO of Pepe Auto Group Joe Pepe but would only get his secretary Helen who took my information and complaint. next day Bob Pepe (Porsche of Larchmont GM) calls me agreeing to cover cost. I make arrangements with body shop but no one from Porsche returned calls to confirm payment so I'm back to square one. Again unsuccessful calls. Pepe Auto Group shady...

I will start this absolutely horrific review by saying I previously had given Porsche of Larchmont a negative review about my experience but had taken it down after what I first thought was a rush to judgement and the possibility of being incorrect in my assessment. I now know I wasn't even close in what I needed to put into writing for potential customers to see. My car had overheated on July 13th. I had it towed to Porsche of Larchmont as opposed to my usual service center at Porsche of Danbury because of the location of where it overheated. After the car had sat there for a short time...I was told the engine would need to be pulled so that they could further diagnose the "engine problem". the cost to pull the engine would be around 5,000.00 to just diagnose the issue according to them. I was then given a cost to repair the issue which would run me about 10,000.00 total for the engine being removed and repairs. After another several weeks of waiting and my repeated attempts at calling them and leaving messages (none of which were ever returned), I finally called and refused to leave a message and stayed on hold until Ryan, who initially spoke to me, got on the phone and said that they never really pulled the engine, even though they said they needed to, and quoted me for repairs including the engine having already been pulled to diagnose the problem. He then said they "would really have to pull the engine now" and the cost to repair the car could be around 27,000.00. I never had an engine light come on...the car overheated and now I was being quoted 27000.00 more for repairs. I told them to put the car back together and I would have it towed to Porsche of Danbury. After having the car brought to Porsche after 6 weeks of ineffective care at Porsche of Larchmont, the water pump was replaced, and I was told the car was good to go. I drove it off the lot but heard something strange and returned it. They said they would take another look. I was headed out of town for two weeks and told them there was no rush in getting the car repaired ( I only offer this information because Porsche of Larchmont is questioning the length of time for Danbury to do repairs even though Larchmont Porsche never fixed the car or returned calls for 6 weeks). When I returned, they called me and said the problem was that the repair work done at the Larchmont Porsche was done improperly and parts were put into the engine in reverse and that once Danbury repaired and replaced a defective part installed by the Larchmont location, the car is now in perfect running order. I will post the email from Porsche of Danbury at the bottom of this review. When I spoke to the service manager at Porsche of Larchmont over the past week...he questioned whether Porsche of Danbury was being forthright and denying the faulty work done by his own mechanic...he even said that if the parts he put in the car were defective...that they should be covered under warranty...completely ignoring the fact that work needed to be done to reinstall the non-defective parts that were installed improperly by his mechanic...only questioning whether the Danbury Porsche dealer was being honest. I now will be taking the Porsche of Larchmont dealership to small claims court to recoup all of the money they charged me at their location and the additional money charged by Porsche of Danbury to correct the faulty work performed by Larchmont...DO NOT GO HERE!

Here is the email from Porsche of Danbury...

Hi Mr. S,

Please see attached pictures of your 2008 911 Turbo repair as discussed. We confirmed both camshaft adjustment solenoids were replaced at Porsche Larchmont. During further diagnosing/disassembly based on the fault that we had we found the passenger side bank 2 camshaft solenoid was installed in the incorrect orientation (180 degrees off) causing oil starvation to the bank 2 camshaft adjuster. You’ll see the “alignment pin” on the camshaft solenoid crushed due to the improper installation. If you have any further questions on this please let me...

For distance buyers considering using Porsche Larchmont… take caution!

A 911 has always been on my bucket list since I was a little kid and ultimately began my pursuit of “just the right one” about a year and a half ago. Finding the right 911 is part of the fun and my tolerance to new-car depreciation led me to search for the perfect certified preowned version.

I found the right one at Porsche Larchmont in New York and being in St. Louis, began to pursue a relationship with the dealer. After becoming comfortable with the state of the vehicle, the dealer and I cosigned a deal cementing my dream.

Or so I thought. At this point, the dealer began behaving weirdly… they didn’t take the car down from their website, all the paperwork had wrong values, there were extraordinary delays in sending material to sign (weeks), and then they ultimately suggested that Porsche Finance wouldn’t approve the deal unless I signed in person. Normally this would be no problem and I would fly there, however with COVID, flights were limited and I was risk adverse to traveling to the New York COVID hotspot.

None of this made sense to me so I ended up calling both Porsche Cars North America and Porsche Finance’s support line to get clarity on the situation. Both asserted that they do NOT require in-person signing and in the COVID environment are actually encouraging remote documentation signatures. I also talked to several other Porsche dealerships in the New York and St. Louis areas and they corroborated Porsche Cars North America and Porsche Finances’ policy. After addressing with the Larchmont Sales Manager Slywester and my Sales Associate Greg, they continued to conflict with Porsche Finance’s policy. They ultimately stopped responding to my various communications looking for clarity on the situation even though we had cosigned the deal (see attached picture in red).

I later found out that they had a more lucrative local buyer lined up and were doing everything they could to get me to go away without saying it, up to and including breaching the contract that we had jointly signed and is legally binding in the state of New York. Not only is this unethical and illegal, but it betrayed my trust that I thought we established remotely and that I expected of a car manufacture of this caliber. My hope is that others don’t suffer the same unfortunate experience that I had and I’d be happy to email directly with others to share all the data I’ve captured justifying my experience. Larchmont has shattered my faith in Porsche Dealerships and certainly has me reconsidering my...