Staples — Attraction in Town of New Hartford

I purchased a desk and a chair totaling $315. We went to put the desk together. I hired help, we got halfway through we’re missing a part, and one of the parts was made wrong. I called the manager he said to call the 800 number they would ship me the right part and the missing part in a couple days. When I called they told me there was like a 15 day wait for the parts. I wasn’t going to wait because are too many other places to purchase from. I proceeded to open the box to the chair and assemble that and there was a broken part in that also . I had to return everything I bought. The manager never even offered a small gift card to the store for my inconvenience. With the prices of gas and having to return some thing I purchased didn’t make me a happy customer. It...

Worst customer service ever! When I described a product I was looking for, the sales associate appeared puzzled and walked away. I assumed he went to ask another sales associate where about the product. Instead of returning to tell me he was not able to help me, after waiting almost 20 minutes for him to return, I found him in another area of the store helping another customer with a transaction at the customer service area. He should have shown common courtesy but chose to let me just stand there waiting for him to return. It is obvious to me that Staples does not train their employees in customer service because there is none. I operate 3 offices in varying locations and will never waste my time at a Staples...

Horrible experience. I wish we had more options here in town because I don't ever want to return. I came in with a USB and wanted to get something printed. I was also hoping to get help. The woman told me I had to go home and send it online. I asked if I could do it there and she refused. I got home and it took me forever to figure out how to upload. Finally it was sent and I was able to order in the evening. I called the next afternoon and asked if it was done . I was told it was. I made a special trip to go pick it up and it wasn't even started. They told me to come back...