Sportsman's Warehouse — Attraction in Troy

This was gonna be a 1 star review but Brian in firearms has redeemed this place.

Started back in December when I bought my shotgun from Sportsmans Warehouse of Troy, I was looking at a economy friendly semi auto to go clay shooting and hunting with. The initial employee who helped me knew nothing of any of the shotguns and didn't have any recommendations for a new shotgun owner such as myself. I ended up getting a used (Sportsmans Warehouse Used Gun Certified, or whatever they call it) Stevens S1200 and come to find out they have nothing but problems. The first time I took it to the range I have about 9 fail to feeds and 3 misfires. I took it back and bought the service plan, the gunsmith on location stated he couldn't fix it and that it would have to go back to the manufacturer, of which I was notified could take upwards to 8 to 12 weeks at the worst. I agreed and they sent it out.

After the first 3 to 4 weeks went by I called to see if they heard anything, and the employee I talked to said no they haven't. This went on for the next 4 weeks, I would call and ask if there were any updates and it felt like I was pulling teeth just hoping to get any information. Eventually I got fed up and I called Savage myself and they stated that they were waiting on feedback from Sportsmans because they couldn't fix it and if I, the customer, wanted a different shotgun as replacement. I paid for a service plan, which should mean Sportsmans should have taken care of the repair process but I had to talk to Savage personally to get anywhere.

It showed up at Sportsmans on Monday and I called to see if I could pick it up, and the employee said yea its ready. I come down and its not, the paperwork hadn't been processed yet and I would have to come in tomorrow. I was reluctant but had no choice so I came back the next day and there are other customers there, so I grabbed a ticket to wait my turn to be assisted, right after I grabbed it an employee says "HEY, you need something?" and throws his hands up. I said I was picking up a warranty shotgun replacement and he shakes his head with fervor and sighs with an incredible amount of attitude. He gets my shotgun and he can't put it together. He then gets Brian involved, who becomes the only pleasant person I talked through this roughly 10 week process. Brian was helpful, seemed to know what he was doing, and answered all of my questions with a pretty decent smile on...

This was my first time going to this store. I went there because their web site said they had some smokeless reloading powder I had been looking for. The store is surprisingly large, clean and impressive. I had to go to the shooting department for the powder. I walked all the aisles and didn't see any powder and figured it would be behind the counter. I waited for my turn to talk to someone. A customer was trying to find a magazine for his Ruger rifle. The guy behind the counter grabbed a new rifle off the shelf and they proceeded to try to jam every magazine into it that was the same caliber as the customer's rifle. This went on for 20 minutes and it was pretty cringy watching him use all his might to try to force each magazine from other rifle manufacturers I to the gun. He managed to jam one into the magwell using all his strength but then was trying to jam the bolt closed and of course it wouldn't go and now he had the magazine stuck in the mag well. Obviously this guy shouldn't have been working behind the gun counter. It was very cringy to watch. When he finally asked if he could help me, when I asked about the powder he was super rude to me. He blurted out "Pffft, we don't have any powder". I asked if he was sure because their website said they had "IMR 8208 XBR" and I made an hour drive to the store. He got even ruder and loudly said "WE DON'T HAVE ANY POWDER!!".

I was shocked he spent 20 minutes with a customer doing something completely ridiculous and literally sounded completely angy he had to spend 2 seconds muttering 5 words to me. Considering the web site showed it in stock he could have at least made the gesture of looking. He also could have said, "Oh, I'm sorry but our web site must be wrong". I double checked as I walked out of the store and the web site still showed it in stock.

I understand systems and inventory can be wrong. It was just his attitude. This review is already too long but while I was waiting to be helped, another gun counter employee came down to check something behind the counter and I said something like "Hi, how are you doing?" I was just making friendly chat while I waited and he also seemed very rude and angry. I totally understand why everyone just shops online now. And with great online retailers like Midway USA, Powder Valley, Brownells, Natchez, etc I'll never have to step foot in that...

I went here to purchase a rifle and based on my experience, I will pursue my purchase through a different FFL than return here.

When I went to the counter and asked to see the rifle, the customer representative aimed the gun directly at me. The first - and I mean THE FIRST THING they teach you in firearm safety is to ALWAYS treat the firearm as if it were loaded and to NEVER aim the firearm at someone! And even if it was brand new/off-the-shelf, its still incredibly rude manners to point a gun at someone!

The rifle I was looking at had a 10-round capacity instead of a 30-round capacity. For whichever reason, this made the representative very standoffish and aloof that I would have the temerity to see a rifle with a 10-round capacity (one, mind you, that they had in stock and was able to reach off the shelf to sell!) Any questions I asked were met with "Nope, sorry, I don't know anything about that." I have to wonder if the representative would've had the same attitude toward someone who asked for a higher-capacity firearm.

There was feeling that the representative was more interested in asserting his bias while giving off an aura of "I know more about this than you do" (despite not being able to answer requisite questions about the rifle's features) rather than to serve the customer. I did my homework and knew this was the rifle I wanted, but the representative's bias got in the way and dissuaded me from making the purchase because he "knew a guy who had a buddy who said the rifle was bad" because it had a 10-round capacity (again, despite not being able to answer requisite questions about the rifle's features). The one thing we both know is that there's now an $800 rifle sitting in their inventory instead of having been sold.

So thanks for letting me head over there to confirm that the rifle you all have in stock is in fact the one I want. I have the model number to work with another FFL to get this. My advice? Take a field trip to any of the Cabela's locations the parent company also manages and see how they do things over there, because the experience between the two was...