RoadHouse Cinemas | Tucson — Attraction in Tucson

A place for people who like to watch TV while they eat dinner but are too lazy to cook. I feel completely misled. I am new to the area and wanted to treat myself to a movie, a comfort pastime of mine, so I took to the web for recommendations. "This is the place for movie lovers!" "You won't find a better theater experience." I trusted them. I took several busses in the scorching heat across town to enjoy a matinee break from life with some good ole American filmmaking in Twisters. When I walked through the doors I was instantly stunned. What I saw was a restaurant setting, with tables and people eating meals, servers and bussers hustling around. I walked out to check the sign above the door. Yup, this was the place. But where are the lines? Where are the posters? Where are the cheap, wall to wall, flattened by years of excited movie-goer trampling, stained carpets from 2003? Where was the popcorn smell?! Feeling quite lost and overstimulated I began to wander around the tables, looking for the concession stand. I found... it, I guess. An artisan bar promising signature cocktails and dishes to go, I thought I was traveling abroad again with how little I understood of the menu, the ordering process, and the bland, blank, burnt smelling white popcorn they were shoveling out in shallow tin pails for $10 (I think, I could gauge the prices). With a suddenly lost appetite, I decided to push on and find my theater. Making my way through the hordes of employees, with my ticket uselessly flashing on my unlocked phone, I passed by "Platform" after "Platform". Now, by this time the misunderstandings could be placed on me, but I was just out of my element. I was raised in movie theaters, and my ticket said theater, but didn't realize that "Platform" was what they were calling the theaters. Lol Well, I put my 2 brain cells to work and started scrutinizing the movie names and pictures outside the "platforms". Twisters wasn't to be found. Referring back to the ticket no one had checked, I see I was in "Platform" 1, the one conveniently lacking any title, picture, or indication as to what was happening back there. By the way, this entire time I was aimlessly wandering around, I passed maybe 50 employees. It felt like I had accidentally snuck into the back of a kitchen where a catering company was struggling with a disastrous event. Anyway, I made my way into the "platform" and found my jaw by my feet for the 2nd time. Lights brighter than the scalding star I had sought shelter from outside, people talking and fraternizing like the school lunch room, and waiters in every aisle, taking orders and sliding out drinks. I guess legally they have to call it a "Platform" cause it was not a movie theater setting. Finally finding my seat after investigating all the microscopic row numbers and letters, I was gagged to see I wouldn't be kicking back on the classic plastic backed seat (why did I keep leading myself on), but instead I'd be sharing a reclining love seat with someone. Fantastic. Along with the cuddle buddy, my chair came with 2 greasy menus to the abysmal gustatory trough out in the restaurant/lobby, and a button to call a waiter over to my seat. I guess life does imitate art because I felt like one of the humans from Wall-E. IDK how many characters I'm permitted, so I'll wrap it up. The lights never entirely turned off, people talked throughout, waiters bobbed back and forth in front of the screen, the screen was oddly projected in a U shape that distorted the image, the projection was also somewhat blurry. The sound was atrocious, I think they played only part of the mix because the voices were loud and the sounds effects/music were inaudible. Like, the movie is about tornadoes and I never heard the wind. I've never seen a movie in theaters without surround sound. They only used front speakers, and it failed to immerse me in any way. Overall, extremely disappointed with how I wasted my time and money. Guess ya gotta learn the hard way sometimes. On to the next...

You're really just going for the seats. The seats are what brings me back in hopes that service will be different, but sadly it never is.

It takes about half of the movie to get any type of food, popcorn excluded. This last time we ordered. Jurassic was a 2 1/2 movie... The movie had about an hour left. Pushed the little button to see what was happening, no one came.

I finally got up to go ask a server and was told I'd have to take it up with my server because they can't help with others' orders. Keep in mind there's maybe 5-6 plates sitting on the counter next to her. She at least offered to go look for her. Another twenty minutes go by. The girl comes back and tells me that my server was pulled to sit in on an interview!!!! But that's not all... She pointed to the counter and was like but I think that's your food. I can just go grab it and bring it to you if you still want it. At this point the movie is basically over. Were we expected to scarf down food within the ending and end credits? How long had it actually been sitting there?

It would be ok if this happened once or twice. Things happen, I get it. People are new. People encounter some sort of problem. Sometimes the power goes out. The food here in particular though is just a constant issue. I can say that we've seen a movie at least once every two months for the past year or so, and without fail are always disappointed.

I also think, this time, the manager did play a role in it which is kind of weird. Why are you pulling servers for interviews? From my experience, we pull people into interviews to get an opinion from that person. Why would you want an opinion from someone who can't handle her own area? Why wasn't it confirmed with management that guests had been taken care of before getting to sit in? The whole thing was just weird and incredibly inconvenient.

Just as another example, we ordered chicken tenders. Took about 45 minutes to get. They were cold, really cold. No one came for my light. I got up and asked for them to reheat it- not even to make a new plate. Like stick it in a microwave for 30 seconds and I'll take it back myself.. I was told not worry, they'll bring me out a new plate and I didn't have to wait. I promise you on all that I have, those new tenders came out during end credits. I had to ask for a box.

The prices on food are average $11+ per plate. When ordering anything but food, be prepared to wait. I normally don’t see food until the movie is more than halfway over. My kids and I normally walk out paying about $60 for the three of us when eating there. For us, it's just a more pleasant experience to maybe order popcorn and then go and eat...

I took me, my fiance, my mom, my roommate and a friend to Tucson to see Captain America: A Brave New world. It started at 6:20 we arrived by 5:50. Around 10 minutes and we press the call button to order our food and had to wait a few minutes before we had somebody come over to us. Between the five of us there was two alcoholic drinks (on a separate ticket), their keg root beer, hazelnut Italian soda, blackberry tea, 2 cups for water and a lemonade. For food we purchased a quesadilla, 2 mushroom Swiss burgers with truffle fries, and another mushroom Swiss burger but with ghost pepper cheese and Southwest fries. In addition we also ordered 2 of their Road Tripper for Two appetizers with one having fried pickles and mozzarella sticks added.

Don't ever or drinks all came out within a few minutes upwards to 40 minutes into the movie, not our arrival but the movie itself. Some of our food never arrived (in fact called them 3x for ETA), they took forever with refills (called 2x for that), some of our food was burned and then didn't remove everything we never received from the bill. Which took the rest of the movie including the post credit scene just to get. However the only brought me one copy of the bill and was told it was mine to keep. I transferred the updated amount into my mom's bank account, as my car did not work on your readers. However I get woken up because I need transfer more money into my mom's account because you guys took out $160 something instead of $140 and change. Upon looking over the receipt I noticed a couple of other things that were supposed to have been taken off that weren't as well this being the add on of mozzarella sticks and fried pickles onto the road Tripper for two. As they had already confirmed that theirs did not have the fried pickles and mozzarella sticks when they first came out. TV Fair that's on me for not double checking the bill but at that point because, I was still hungry and they were already people waiting to get into the auditorium for the next show, I stopped the receipt in my pocket and we left.

This is only the third time we've came but each time we seem to have a massive dropping in quality. Last time it was just getting our food really late, never receiving a to-go box or are popcorn refill. This time not only did we get our food late, some of it never came out at all or it was poorly made or made incorrectly. We only received a you got to understand we're really busy right now as the reasoning behind this. But you're literally advertising yourself as a ring to You diner experience type of movie theater and yet you...