Planet Fitness — Attraction in Tulsa

UPDATE: Broken glass in the parking lot has been cleaned up, and the broken smith machine has been returned to service, but everyone still avoids it because it doesn't actually move as well as the others. The lockers are still broken (7 broken out of 59), and as of this morning, two of the four showers in the men's locker room are out of order. One of the other members commented about the lockers to me this morning, and said that he spoke with the owner, who told him that he was trying to get the manufacturer of the lockers to fix them... I'm sure that would be nice, but meanwhile you still have broken equipment in the gym. Please fix these items and do better with maintenance in the future.

HELP NEEDED!!!

Or at least that's what the management should be screaming at every opportunity, because there are not enough employees to clean up the large pile of broken glass close to the front of the door for two months, or fix the broken smith machine for almost six months.

There are only three smith machines in the gym, and one of those has been broken for almost six months. This time. I've spoken to multiple employees about this, and I've been told that there's only one maintenance guy for multiple locations, and that his services are in such demand that there's a long wait list before he'll show up. Also, the matter has been complicated because the parts that were ordered, weren't the right parts, so they had to start over... This same machine has been broken on many occasions, and continues to break, very quickly after the next repair. This time it's been down for close to six months.

Am I wrong in thinking that if it takes this long to fix a machine, and when it does get fixed, it's broken again right away, that the management should just buy a new one?

The broken glass in the parking lot came from a car being broken into, as I was informed by one of the employees. I asked if they could clean it up, because it's spread out across three spaces very close to the front door, and at that time I was told that there wasn't any other employee present and so he'd have to tell the manager when he came on shift. OK. So weeks later, the glass is still there.

I've mentioned these issues to the employees, face to face, on several occasions. Nothing was done. I've written in to them through the Planet Fitness website. Nothing was done. Now I'm writing a public review as a last ditch effort to get this place cleaned up.

The positives are that this is a very inexpensive gym, there's a good atmosphere with the judgement free stuff, and most of the equipment is pretty decent.

The negatives are, as stated before, they've got a big pile of broken glass in the parking lot that they just couldn't care less about, they've got broken equipment that stays broken forever (one out of only three smith machines). They also have removed equipment, without replacing it (preacher curl rack and curl bars). They also moved all the elipticals into one corner, very close together as though they were going to introduce new stuff... but a month later they're still cramped together and nothing else has been introduced. They also have a very large clock on one wall, that has never worked in the year and a half I've been going here. The hasps on many lockers in the locker room have been broken off, and not fixed or replaced.

Overall, it's not a bad gym, but it just seems pretty complacent about maintenance. If they hired a new maintenance guy for this location, he'd have all of these problems knocked out in a single day, but they let me and other members continue to complain for months and months without any response.

So now it's public in hopes that this will motivate you where my private complaints yielded no results.

Your move...

Workers are very unprofessional. You walk in and nobody welcomes you, which is a huge bummer esp if you've never been a member before and wanted to get info on just how to become one. Everyone looks at each other disputing who's going to help that person. Management is pathetic and obviously not educated in the area of "management". Called about an annual fee that I wasn't aware about nor never spoken to about and the manager blamed me and (most members who had the same complaint) that we were the ones who didn't listen. Ha! Great management skills, place blame on the customers. Then he proceeded to say that most members are forgetful. Once again, ha! Now I see why the staff are so dumbfounded and lack in professionalism. They have a very lacking boss!

Just for the record when I called it was the woman who mentioned that A LOT OF their members had called and complained about the same thing. Big red flag there! I wasn't asking for a refund or anything, just an extension so that I can provide the funds into my account. So either way their shoddy business was going to get paid regardless I wasn't even being difficult about it. But the manager was so quick to be dismissive and therefore turned pretty offensive with his blame game. I'm regretting my decision to ever walk into such a place.

Anywho the experience has been very unpleasant. You walk in to what seems like middle schoolers are running the joint. Machines are always down for maintenance. The workers are too busy clowning around and goofing off. The best $50 I'm going to spend is when I cancel my membership for good. I've only been a member for 3 months and the business has driven me away. That says alot!!!!

Please train your workers and your managers! Nobody knew protocol & I basically had to beg for information. I basically had to tour myself around, get info on my own, and come to my own conclusions about perks. Ha! Crappy perks. Oh and don't ever LIE to your members again. I only joined becsuse the dude said they were opening a planet fitness near me in 1 month. Ha!!!!!!! Liar!!!!! Nobody ever heard of such thing. None of the other workers knew of such rumor either. So wow. I'm appalled that these type of people exist. I'm done. Bye bye planet fitness! I pray to God that other members don't have the same mistreatment as I did. On to better more...

Absolutely great gym with top-tier staff! I’ve been visiting from Georgia and come in at different times almost every day—and no matter when I show up, the gym is always fully staffed. What really impresses me is that the team isn’t just hanging around managing Tootsie Rolls or gossiping—they’re active, professional, and clearly know the gym inside and out because they actually use the equipment themselves.

The facility is clean and well-maintained. I never have to look for paper towels or spray—they’re always stocked. One day, the soap dispenser came off the wall, and it was fixed the very next day. That kind of responsiveness really stands out.

I was a little frustrated seeing people leave locks on the lockers overnight just to reserve “their” locker—but I didn’t say anything. The very next day, the staff put up signs asking members to remove their locks daily. It was like they read my mind.

What truly sets this gym apart is the way the staff connects with members. I’m not a regular, but they recognize me, greet me, and offer help without hesitation. They even introduced me to the amenities I’ve been paying for and encouraged me to take advantage of everything included in my membership—because they believe in getting the most out of your fitness journey.

Even my son experienced their thoughtful approach. He kept walking up to the front desk asking for Tootsie Rolls to “keep his workout flowing,” and instead of brushing him off, they encouraged him to complete his workout first—then rewarded him with the candy. That small act showed me how much they care about promoting healthy habits with patience and positivity.

After just one week, I already know several staff members by name—Joseph, Cole, Kensley, and a few others whose names I’ve sadly forgotten but whose service I’ll remember.

Highly recommend this location. I wish my gym back home ran...