Micro Center — Attraction in Tustin

I went in and bought a Lenovo that was on sale, first the sales rep did tell me that the model I was looking at had some problems with some of the units but it would be covered under warranty if it broke. Well the 2nd day the keyboard stopped working, took it back and exchanged it for another one. The next one broke down 2.5 weeks after I got it, right after I had all my stuff loaded on it, files, programs, etc... finally and it breaks again. And again I return it and exchange it for another one.... short story I WENT THRU SIX LABTOPS!!! loading programs, going thru all that crap to lose it all over and over.... very frustrating! So i take it back and the rep talks me into spending more money on a better model ... I do. With this one (like all others) I thought I had complete warranty. Turns out I didn't, only a 30 day policy was with it... I didnt' even notice I was so frustrated and needed to get back to work asap. This labtop breaks down on day 47, I opened the laptop up to check the battery and it's fine. So I take it back. I get to the store and explain my story to the return clerk and explain to him how many returns i've had to make, etc and he tells me my warranty is no longer good. Then I explain how I should of had the warranty etc, and he (i thought) was showing me some heart when he said. OK i'll to an exchange for you this ONE time. OK GREAT! then he notices a screw missing from the back of the laptop and tells me to go home , grab the screw and he'll take care of me and to hurry up because they are closing. I rush home, come back 3 minutes before close and the Manager Jesus is at the door. He looks at the labtop and tells me they he WILL NOT take this labtop back or help me because they are closing, i need to come back tomorrow. So I do, and they tell me they will only take a look at it for me for free. 2 weeks later I call in , they have no record of myt labtop! I drive down there and and explain the whole story to the rep at the counter and ask, so where's the laptop and what's going on. He replies "we called you and left you a message 1 week ago" .. so i say, ok great..... and?!!! "like I said we called and left you a message" ... ok, what was the message!? "i didn't leave it" OK DUDE THIS ISN"T HELPING ME! WHATS UP WITH MY LAPTOP?! "ohh yea, we need money to diagnosis it" I reply, "you guys said it'd be free" "no, sorry you want the laptop back?" NO get me the manager

So then the same guy that closed early Jesus, said as he walked up "what's the story?" so i kinda start to explain, but the rep starts reading the computer,and cuts me off. (my story, what i had to say obviously wasn't at all important) so then he just looks at me and said. "OHH yea i remember you..,. yea you opened the computer, sorry we can't help you. I said.. well i thought it was going to be looked at, NOPE, you opened it so everything is now void... ok?

i just looked at him, i was dumbfounded. Then he just walked away. So the rep, he just staring at me... So I asked him to go get my labtop and I left.

They, should of helped me. Why would they knowingly sell laptops they KNOW are going to break? and then upsale you? I went thru six.... i deserve some slack. Jesus the manager has no heart. I can't believe I went thru all this, they even called me to charge me!!?? if they can 't hellp me / fix it.... why charge me to look at it when you told me it'd be free!? That makes you a liar. So, they are dishonest and sell computers they KNOW are gonna break, upsale you when they do, they didn't give me the same warranty and then basically told me im screwed in the end.

I pray someone at the corp office does something about this I await an email and challenge an explanation regarding six...

Wow -- we just returned from a PC pickup that was bordering on SNL skit! Long story short, had some issues trying to get my SSD figured out. Additionally, PC couldn't access even BIOS without forcing it (by force shutting down 3-4 times).

First, they tell me that they can't get into BIOS. Of course, this results in their recommendations being all sorts of super expensive things: buy a RAM + mobo + CPU bundle from them, or replace the CPU, etc. This didn't make any sense. Technically, you CAN get into BIOS; you just have to force it. I imagine a tech would know how to do that, since even our non-tech selves know how to? Guess not.

I say no thanks, I'm picking the PC up. I'll come get it in the late afternoon. I'm told "Great, the earlier the better." I show up at 5:00pm. They tell me my PC is disassembled. Cue forty-five minute wait while they put it back together.

Then, another person comes out and tells me that one of my fans broke, and they "don't know if I did it, or them, but out of the goodness of their hearts, they're going to give me another for free" (paraphrasing...). It took everything for me to not burst out laughing. I know for a fact all of my fans were working before I brought it in. Like, they KNOW they broke it -- they didn't even fight me on replacing it -- so they should've just owned it, and apologized.

Then, the actual tech who worked on my PC comes out and swears up and down that she couldn't get in to BIOS, and neither could the other two techs she got assistance from. We were puzzled, and asked if she tried to force method, and they SWORE they tried everything .. no matter what, they couldn't even get into BIOS. Okay. Whatever.

Cue another thirty minute wait while they put my new fan in. Then, they try to check me out once they return my PC to me .. this takes several minutes as they can't pull me up on the system, and have to ask three different people just to help check me out.

We get home, plug in the PC, and open BIOS ourselves within five seconds.

End scene.

UPDATE: “Josh” has reached out to me via email because he believes I can provide “valuable feedback.” He claims to have called me yesterday, but I did not receive this, nor his voicemail. I gave him my phone number to verify and told him to call me at 10:00am. He said he would. It’s 11:16am, and he never called.

Thanks for continually wasting my money and time. Even in his initial email to me, not only has there still been NO semblance of remorse or an apology, but he misspelled my name. Something as basic as that tells me everything I need to know.

I am convinced there was no true interest in helping me -- they're probably just required to document that they "attempted" to rectify...

The prebuilt open box Powerspec G717 that I bought came with defective hardware with persistent BSODs (like BSOD when idling, or trying to login to the PC). It was also missing the accessory kit, which had the antenna that allowed the PC to connect to WiFi (can't login to windows without internet). After purchasing antennas from amazon to get the PC working, I spent hours trying to trouble shoot it, and determined it was likely a defective Mobo or PSU (ran windows memory diagnostic, updated BIOS, updated windows, updated graphics card driver, etc.). I tried the micro center's live chat and phone to see what my options were. The email and live chat system were not that responsive. They directed me to wait for contact from a store manager, however after 2 days of no contact from the store, I decided to talk to a live agent about just returning/replacing the product. I finally got the information from a live agent that i should bring it back to the store and get it replaced, the store manager will make decision when I get there. I brought it back to the store for a 1 to 1 exchange. However, the store manager would not give the exchange without charging the difference in price, because the original purchase was Open Box (it was the last one they had at the time, so I couldn’t purchase a new one). I had originally purchased this product during their black Friday/cyber-Monday sale. They would not honor that price (even when the desktop was picked up only a few days prior) and instead charged me the new price which cost an additional $170. The manager claimed that it wouldn't be "worth it" for them to honor those sale deals, they would rather get me to return it for store credit, pay the difference in the new cost, or purchase an extended warranty for an additional $200+ to make it "worth it" for them. I ended up paying the difference and brought the newly replaced PC back. It is another completely dead PC that is BSOD on boot, I don't even know if it will let me finish setting up windows before another BSOD (so far 9+ BSODS before windows finished logging in/updating, i didn't get pictures of the first few). I currently can't even get into windows to check the event viewer to try and understand what is causing the BSOD. I will likely need to drive down to the micro center again to replace it. I am not sure what is going on with quality testing of their products, but I would not recommend relying on the powerspec brand.

Edit: The third PC seems to be working as described. I guess the third time's the charm. I have updated the review to be 3/5 stars, 2 stars were still taken due to the prior negative...