Tybee Vacation Rentals — Attraction in Tybee Island

Do not book here- Knot a Care rental on Eagles Nest managed by TVR. I am a personal injury attorney who is a married to a local Tybee islander. We had people from the neighborhood over to take photos and to eat oysters during the day for a few hours. It was not a wedding. There was no loud music and we were not damaging any property. Most of the friends we were enjoying oysters with were outside on the lawn and lived down the road. . We had barely slept in the beds or used things inside. We brought our own steamer and everyone was being respectful of the property. We even talked to the neighbors, who my husband knew, and invited them over to enjoy the food. I understand that people may not have wanted visitors on the property, during the day (which is silly, but their prerogative)but when we were actively complying to have people leave and assuring the property managers that nothing was damaged and no one was staying over or using the house- we then were told the owners wanted us to leave immediately? My daughter had just been injured falling on their broken dock, and was still bleeding in the bedroom. My elderly mother who has issues walking and standing for long periods of time had to leave her room and then drive around looking for a place to stay. Luckily, another property manager our friends knew gave us a discount and found us lodging since they were so appalled by how we were treated. There were only 4 people staying on the property overnight, and it was obvious you could tell this from the luggage and things in the house. Our friends were so respectful that when we were told to leave, the house was clean in one hour, and even the conditions of the room were approved by the property managers prior to us leaving. You can read the reviews on Airbnb regarding how my family and I are as guests- we leave homes spotless every time we travel. We have hosted thanksgiving dinners, Christmas parties, and even our wedding in short term rentals, and have always had great relationships with the owners and hosts across the board. We always have family over during the day and some close friends, as the purpose of booking a vacation house is to gather and enjoy time with your family. If we had been treated with respect as paying guests, we would have meticulously cleaned this house, and mentioned the unsafe issues and leaks to the owners, but wouldn’t have shouted from the rooftops to others how horrible this property and its owners were. I am a short term rental owner as well, and would never have treated my guests like this. At best, I would have told them to make sure the visitors left and moved their cars, rather than evicting us (which I’m not even sure is the proper legal actions given the situation, especially since we told TVR we would happily discuss any issues with the police if they were called). I appreciate I was at least refunded some of my money, but I still have yet to receive the paperwork so I can file the incident report for my daughter’s injury. This should not be a rental, especially with the safety issues and lack of respect to guests. It’s also a joke that we were evicted due to “code enforcement violations”. I can’t imagine that some of the unsafe elements in this home are up to current code and safety regulations, and no one should be renting this house in its current condition. We woke up to the ceiling leaking a ton of water into the hallway, and it was obvious from the warped condition around the floor area that this was a known defect. Not only is this a slip and fall risk, but it is very likely mold is growing around the leak. The steps up the primary bedroom are steep, and the top step is taller than the rest, which caused me to trip going up stairs. The stair “railing” is dock line, but it’s loose and able to be untied. The section of the flooring by the main entrance is raised and very easy to trip over. The dock has loose floor boards and splintered wood, as well as boards with exposed rusty nails. These owners were more negligent of their own property...

As a property owner, I can say this has been a very poor experience as well. We should have known from the first meeting when their representative did not show and did not answer repeated calls. Needless to say, the only pleasant experience we had with them was from the design team.

They state they have policies in place to guard against parties and too many people at the house. Those policies proved non existent. We also saw personally nine cars pull up and block a street completely. It was their team who were using the property for a company meeting, not at all appropriate and it goes on. They treat owners as if it is owned by TVR.

We also had our house booked by TVR for their use, for which they gave two reasons. One person said night pictures and I'm assuming the other who said someone won a contest was actually telling the truth. No rent paid, just free for them. Beware of putting your property with them.

We also never receive any type of meaningful billing breakdown for design. Again, seems they are their to serve themselves. In addition, we were billed for things never provided. Our pool company provided equipment and TVR put it on the bill as if they had.

We wanted to offer bikes, golf carts, etc to guests. TVR doesn't allow this. It's their way or the highway. We have since learned it is solely their choice. We paid them 26%. You would think they could provide better service. We now pay a larger firm 18% and we may have bikes and golf carts available for guests at no extra cost.

We stayed at our place multiple times and found the cleaning to be subpar. Dirt on the screened in porch siding never cleaned. Garage area was perhaps swept but not much else. No notification if things were broken or missing, for instance we have ping pong table available and paddles were all broken. They don't really seem to care about anything but the almighty dollar they make.

When we finally canceled after a year of learning, they took the site down even though we had a week available to rent. Again, it's all about them. Oh, they will tell you different. We did check references and we were told TVR will nickle and dime you to death. Apparently for things they don't deliver.

When I had asked the current coverage person if they had even been to our house I was told no. I asked they go and view it so we may have a more meaningful conversation. Again the answer was no. Albeit the person was concerned about Covid19 but they could go when nobody was there, right?

I am beyond glad to be done with this self serving firm. We want our guests to have extras. Even when I complained to them that the master didn't have king size pillows, they responded I was the only person to make such a complaint.

We added a neon light to the bar area and I was told that might be taken by a guest and I should remove it. We had already lost a google home. They really only care about themselves. The new company said none of this is an issue for them.

I see some guests complain about garbage. The outside garbage is the city. They don't do a great job. They simply take bags. If anything else is in the can, it stays. The garbage is a city issue but I would expect for their large cut TVR would at least put pressure on the city to do better. I saw cleaning stuff not bagged and food not bagged in the trash. Their cleaning service doesn't care. It's a city job. I bagged it and cleaned it every time I went.

I could go on and on. I think you can get the point. It's...

I booked a property over the phone with TVR for the Thanksgiving holiday. Upon checking in, I was met with a giant dead roach in a windowsill that was fully visible and clearly had been there a while. The property (Guiding Light) had a private pool. The pool area was covered in pine straw, the chair cushions and patio chairs were in disarray, the sheet on the cabana bed mattress had visible mildew/mold, and the pool itself was covered in debris along the bottom. I spoke with Ashley who was pleasant but said the only option was to send someone out to clean the pool. I declined as I felt I should not have to interrupt my trip to allow maintenance at the house when the property should have been clean upon arrival. I was denied a refund of any portion of the cleaning fee. Hey, no problem, whatever.

Fast forward and I call to book a beachfront property over the New Years Eve holiday. The website was allowing me to book three nights, but I called to book over the phone to see if there was any kind of frequent guest discount (there is, 5%). Ashley had trouble with her computer and asked to call me back. She told me later that the minimum stay was actually 5 nights and the website was wrong. Though this property (Tybee Southern Bell) was extremely expensive, I agreed to extend to five days so I could book the property. This brought the total to over $3k for five nights. Ashley again put me on hold to consult with a manager and came back to tell me the price online was actually wrong and they needed to figure out the correct price. I confronted her about why I was being given such a hard time about booking, and began to feel like I was being discriminated against for being a single female. I felt like they suspected something was shady with me being the only guest. I was then transferred to Katie who said it was actually the property owner that was denying to price and that their hands were tied. I told her this was hard to believe considering it all happened in real time, and it seemed far fetched to think someone called to ask permission from the property owner when they are the company managing the booking. Meanwhile, I went ahead and booked the property on their website and signed the rental agreement electronically. I received a call the next morning telling me the booking would be cancelled because the owners were going to be staying in the house during the holiday.

If you’re keeping track, they went from saying the nightly minimum was wrong, so I agreed to extend it, then they said the price was too low, then the story changed to the owners were going to be staying during that time frame.

This is completely unprofessional and shady business practices to treat a guest like this, especially one who was willing to spend over $3k for just a few nights stay AFTER having already had an unpleasant experience at another unit. I think they suspected something was weird with the booking (there wasn’t - I’m a single female and am new to the area) and were trying to find any reason to deny me the property. As a result, they breached a signed rental agreement that they themselves sent me.

I will never book from TVR again and would dissuade everyone from...