This place DISCRIMINATES and REFUSES ENTRY and SERVICE to any VETERAN, HANDICAPS AND DISABLES PEOPLE with a service dog!!!
So, IF YOU ARE : a VETERAN with PTSD, an AUTISTIC, an EPILEPSIC, an HANDICAP or a DISABLE person, or if, like me, you need a medical service dog for, in my case, a mortal heart disease and heart condition including an internal implanted heart defibrillator or if you have any other medical, physical or emotional problem that requires you to have a service dog to help you, than DON'T GO THERE (or go and than you could sue them afterwards) because if you have a service dog for any other reason than « blindness », they will refuse you entry (yeah, they are that ignorant to think that service dogs are only for blind people!!)
Here's what happen with me. I went there with a friend of mine and I have a medical heart condition that requires me to have a medical service dog to help me (she's - my dog - been with me for 8 years now).. well we got there, we weren't in for 5 seconds, when this ARROGANT, RUDE, IGNORANT barman (name Dave, I learn is name afterwards) litterally yell at me saying, and I quote: " we don't «do» dogs here! " my friend responded, before I had the time, that " it's a service dog ", he than gave me is really « personal »assumption, opinion, judgement and diagnostic (without knowing anything about me, my health or my medical condition as to why I must have a service dog) in a really rude and NON-PROFESSIONAL manner, so anyway, this a..hole goes on and yells at me from the bar : " YOU ARE NOT BLIND, SO YOU DON'T NEED A SERVICE DOG.. IT’S A FALSE SERVICE DOG! "... !!! 😳😲WHAT???!!! I was so shocked and out of words after this comment now understanding the low IQ of this ignorant « Man » that I didn’t even bother responding to him cause I knew it would be a waste of my time. Let’s just say that in my 8 years having a service dog, nobody ever treated me or received me in that cavalier and rude way... I’m sure if he could have spit in my face, he would have gladly done so!
First of all, there's a way to talk to people. I have a service dog but I'm still a human with feelings, I literally have to face the judgement of people everyday because " I don't look sick ", and now this !!! What??!!! There's a way to talk to people, especially if you are in a customer service position. He could have politely and simply said to me that me and my service dog were not welcome there, it would have been fine with me, cause if I'm not welcome and you don't want my money, I will gladly spend it somewhere else where I’m well received and appreciated as a customer, even though, by LAW, he had NO RIGHT TO REFUSED ENTRY AND SERVICE TO PEOPLE THAT HAVE A SERVICE DOG for whatever the reason they might need the service dog for, not just blindness !! But I'm not the kinda girl that cause problems, so usually if I see, feel or told I'm not welcome with my service dog, than I just leave and go somewhere else. But I have a problem with the way this bast..rd talked to me and what he said was totally inappropriated, he shown no basic respect for another human being!! He should learn how to treat, speak and respect people a minimum.. you know, the basic human stuff!!
Anyway, I couldn't put ZERO stars because I have to write a review, but this place is a big zero! This placed is banned for life for me and my friends that were good customers there before that happen.
Hope this message will get around so people know if they still wanna spend their money and encourage someone and a place like this, that doesn’t show and have a minimal respect for people and customers, and that have no regards for disabled, handicaps, veterans and are not even able to speak to them and treat them as human being!!! (Btw, if you have a good lawyer, and you are disable, than you know...
Read moreWorst service my friends and I have ever had. Short version: the manager called the cops on us because we had a service dog. Long version: my friends and I are from India. When we entered the establishment, we saw the manager treating other customers politely, but when he spoke to us it was curt and aggravated for some reason. My friend has a service dog and the appropriate ID card (for his depression). The dog is trained to be calm and sit in restaurants. The manager saw the dog and did not say anything while he took our order, being rude in the process. It was only after he swiped our cards that he told us to "throw the dog out." My friend presented his ID card to him, but he refused to look at it, saying that the dog was no service dog because she was wagging her tail? The dog was sitting exactly as she was trained to, being calm and quiet. We explained that my friend's doctor told him she was allowed in restaurants, but he told us "not his restaurant." We said okay and asked for a refund so we could leave the establishment. He told us they had already started making the order, even though he had just swiped our cards, so he couldn't refund us. Then he called the cops when we insisted on getting a refund and leaving like he wanted. I cannot think of any other reason he would treat us this way but because we are foreigners. He did not speak to any of the white customers this way and intentionally took our money before telling us the dog...
Read moreSecond night here and looked for local restaurant. I called to ask a question about a specific item on the menu (eggrolls). The employee that answered the phone seemed to be annoyed that a call was received. Due to her very vague response (vegetable) I inquired more about the item that I was interested in to ensure I knew what was being served if I ordered it. She responded real short and as I was saying thank you, she hung up. Accepting an answer of "vegetable" is not sufficient for which vegetables are inside of the eggroll. This is important information that I find necessary to clarify especially due to particular allergies in my family. It was impossible not to ask since the menu doesn't say, vegetable eggrolls with the vegetables listed. I'd rather drive 40+ minutes in the other direction (wherever that would take me) than to give this place a try. Customer service is the foundation of any thing you could ever serve someone and if you don't honor that principle I can't spend my money at your...
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