CVS — Attraction in Union City

Management team or higher employee of CVS please read this EXPIRED PRODUCTS ON SALVES AND ON DISPLAY After a long working day, I was going home and this STORE is on the way so I stopped there to buy some snacks. Yesterday I bought a few chocolate and candy bars. Today when I open one of the candy bars when I start eating taste was not good so I checked the date it EXPIRED. Today when I went to the store to inform them and I just asked for an exchange, unfortunately, I forgot my receipt so I was explaining to one of the employees and I was telling her that you should not have EXPIRED items on the salves one other guy just jumped between our conversation ( you will see him in the video ) and told me that “ I SHOULD CHECK THE DATE BEFORE BUYING” he was very rude. I said I am not asking for a refund I just want to change it. It’s only $1.79. He said we can not do anything. When I asked him for his name he became more rude. A lady I was talking to called somebody else she said she is the manager name Emmy she came and asked me for a receipt I said I don’t have it can you just change it? Long story short suddenly they asked for my bank card which I used to pay and then asked for my ID. I was so upset I said you know what let me go home and come back with a receipt. When I came back I asked the guy for his name again he said WHY DONT YOU FIND OUT BY YOURSELF? He is like a kid. I hope anybody who is a responsible person in the store or management please teach your employee how to behave and talk to a customer. That guy looks like a Kid to me. It’s their job to check all the products on the salves are good or not. A lady name Emmy finally helped me they have lots of EXPIRED Candies on the salves. Finally, Emmy found one good one and she changed it for me. For $1.79 I had to go through all this. It’s not about money it’s about kids (employees) working in the store. They are very young I guess they don’t understand responsibility. I hope they improve...

I went to this store to pick up a picture frame that I had ordered online. I arrived 45 minutes before closing time, and the employee who helped me was clearly not interested in working at the closing time. She was busy talking to her colleagues and making jokes, and she didn't even bother to look for the frame in the racks. She tried to print out a new order form for me instead of looking into the rack. She needs 20 minutes to give the new order. After long time, she told me that the printer was broken and that I would have to come back the next day or suggested to cancel my order. I told her that I had already received a confirmation email and text message for my pick-up, and that the frame was supposed to be in stock. She finally agreed to look for the frame again, and she found it after a few minutes. I'm not sure how she had missed it the first time, but it seemed like she was just trying to waste my time. Overall, I was very disappointed with the customer service at this store. I will not be recommending it to my friends or family, and I would suggest going somewhere else in NYC if you need...

This store needs to Answer the phone!I call and call put on hold for 15 minutes then they pick up and hang it up that's terrible! Also it's been over 1 year now they REFUSE to allow customers to use the bathroom! They say it's BROKE but I know it's not because the cashier tells me they just don't want to have to clean it. And the don't want to keep giving out toilet paper because no one no staff member knows how the lock it into the toilet paper holder dispenser! This also is terrible especially for SENIORS who NEED the toilet waiting for a prescription that takes 40minutes to 1 hour to fill! Terrible It's small and cramped area for pharmacy Staff but they MUST expand space and hire a SECOND PHARMACIST to move faster. It's a very good and very busy pharmacy we are greatful to have! But it needs these improvements soon! Thank Laura 😊 🙏 PRAY you fix these BIG...