Americana Grill & Cafe — Restaurant in Union City

Ordered through GrubHub two consecutive nights and both nights, items were missing. On the second night, after speaking with a GrubHub representative, I was given a partial refund. Not even ten minutes later I get a call from a man at the restaurant harassing me about my missing items. I didn't pack the order, I didn't deliver the order, I didn't receive what I ordered. Business owners attack good customers, not even looking at who delivered my order and the third party company that is used. Don't worry about me having any missing items from your poorly ran establishment. There are plenty of places that value their customers and making sure they actually receive what they purchase.

The restaurant owner has the audacity to reply in the manner that he did, which shows the public he's only trying to protect his name and restaurant. I have photos and screenshot representatives. It's actually the restaurant's delivery drivers that are scamming for the company, GrubHub doesn't deliver for this restaurant. I did not know that but thanks to the GrubHub team for speaking to me and considering removing this restaurant from their service after learning the restaurant has multiple complaints of the...

Decent place to grab your late night food! The place only offers take out and largely catering to food delivery services at night time but usually one can find crowds during summer nights waiting to pick their order!

Earlier I had ordered a Oreo milkshake and tbh it wasn't that great.. felt as if I am dipping Oreo in milk and having it. The chocolate shake wasn't that good either.

Recently I tried their falafel gyro.. and again it wasn't up to the mark but was enough to stop the stomach from growling. The falafel gyro had 3-4 pieces of falafel, tzatziki sauce which was too less in quantity, lots and lots of cabbage which made the gyro too dry! They could have added a slice or two of tomato to make it tasty

Also, I had ordered a chocolate shake once again but the waitress heard it wrong and handed me a chocolate cake but must say the cake was the saving grace! It had the right amount of chocolate, neither too sweet or too bland and the taste was perfect! I believe I can at least try out their cakes.

Overall the staff is friendly and the service is fast! The price is affordable which makes it a decent late night eatery for the people in The Heights JC...

We normally order from Mamouns in Hoboken. Tonight we both got home to late, wanted Mamouns, but it was closed, so we ordered from this place.

Their 'white sauce' is probably, some kind of packaged ' buttermilk ranch dressing' and I would know, because I am allergic to buttermilk. There's no way "the white sauce" is authentic tahini based. The falafel, was a bit tasty, but was dark brown and over fried on the outside, and way too moist on the inside.

Frozen and/or processed food, at restaurant prices....

If you're concerned about your health at all, I don't recommend this place.

[This Edit is a reply to owner response: If you are offering a traditional dish, customers expect the traditional sauce. You may want to explain that on your menu, but If you want to continue in business in your fashion, may I suggest you add spaghetti with ketsup to your menu? How are you not embarrassed by your...