Jetson TV & Appliance - Vero Beach — Attraction in Vero Beach

We had a $2444.94 order delivered on 7-27-15 for a washer and dryer with a 5 year warranty. Delivery people called and said they were going to come in the afternoon when I was sched for 10:30 - 12:30 that day, I told them to come over now which they were angry about, it was raining so they asked if they could prep the machines in my garage I and agreed to and I let them, when they arrived they were very curt and rude and in a major rush. Their cabinet installer perso Chris was there earlier in the am to lift my laundry room cabinets so the new w&d would fit...Reason I'm stating this is that he is a witness to the condition of my laundry room floor which is marble. The installers did not have a dolly when they arrived , one of them dragged the washer on the floor and not two of them to carry it over the threshold, I asked them not to scratch the marble, the one told me he was a pro at this and would not scratch the marble and proceeded to rest it on the threshold plate and drag it over the plate and cracked and broke the marble floor next to the threshold, and scratched another tile. I cleaned up their debris they left in my garage when they prepped the machines, I came back into the laundry room and was the broken marble and the loose threshold, the one installer accussed me of damaging my own floors and said " youre setting us up lady", they never leveled the machines the top was 2 " wider that the bottom of the machines when put together. Luckli the cabinet contracto thst woks for Jetson came back after the left and he leveled the two machines he went on the floor took of the drawer to the pedestal and he got the machine leveled out. the installers also left a rubber hose exposed and showing from the top of the machines and Chris fixed it for me. I called Jetsons spoke to Marty Hocking the MGR about what happened, he told ME to call the warehouse manager( which he should have handled, they pass all their mistakes back to the customer) Angelo the warehouse manager was rude, told him wht his guys said on the way out and he didn't believe me. I got back on the phone with Marty the store manager and told hime I am not dealing with the warehoure manager. Then I called and spoke to them that day about cancelling my warranty and there was a discrepancy on the invoice of 26.94 from the quote from Joshua to the invoice amount. I called accounting in Ft Pirrce to gayle, she was rude as well and said the credit will appear when they get good and ready sending thei paper work down to he and not any sooner. Tha's funny the charged my Amex fast enough on the purchase. A few days later The 2nd in line dowmn from mr jetson called Jim Kemstilli, I sent him pics of the marble and the threshold needing repair he said they would come this Friday to do the repairs, today 7-30-15 he said he could get a marble guy over there to meet my demands... and it would be next week, meanwhile my home is for sale and a buyer came in the other day and saw green duck tape on the floor and threshold to keep us from ripping outr feet on the sharp edge of the broken marble. So today I explained to Jim I cant wait till next week, we are hopping over the floor to get to the garage and the prospects looking at the home are wonder why the floor...

I purchased a washer and dryer tower in April 2024 from the Assistant Store Manager, Josh G. At the time of purchase, I was advised that the item qualified for a $100 manufacturer rebate. When I went to submit the rebate request the next day, I noticed that the specific model I purchased was not listed. I also saw that the item was on sale on the manufacturer’s website along with free delivery, installation, hook up kit, and haul away. This would have saved me a few hundred dollars. I called the store and spoke with Josh. He admitted that he made a mistake and provided incorrect information to me at the time of purchase. I also asked if I was able to cancel the order (this was on a Monday and installation was not scheduled until Saturday). He offered to do a price match for the purchase price of the item along with an additional $50 discount due to the error with the $100 rebate if I did not cancel my order. Since I prefer using local businesses whenever possible, I decided it was going ahead with the purchase through Jetson with the discount Josh was offering and forfeiting the additional savings I could have received through the manufacturer.

While awaiting my refund, the appliance tower was delivered and installed. During installation, the installers damaged the appliance. Since the damage appeared to be cosmetic in nature, I was offered a discount rather than having a new one delivered and installed. After a couple of phone calls, I eventually received a refund for the installation damage. However, I only received a partial refund for the price matching/rebate refund that I was originally promised.

I followed up with the billing office and spoke to Diana A. My inquiry was met with a great deal of hostility and aggression. I was told that the reason I was not refunded the full price match amount that I was promised was due to me receiving the refund for the installation damage. She stated that I could not receive the full refund amounts for both and that I “should be happy with what was already refunded.” I attempted to explain to the Diana that the two refunds were for two separate situations and should not negate one another. Eventually she states that if I could get the Assistant Store Manager to resend the request to her, then she would be able to issue the full refund that I was promised. I spoke to Josh both over the phone and via e-mail and he confirmed he would resend the information to Diana so the complete refund could be processed. It has now been 4 months and I have yet to receive that refund. I have sent multiple follow up e-mails to Josh and to the main store e-mail address as well without any response. I have also attempted to speak with someone by phone. However, I am always told that they have to take a message and either Josh or someone else would return my call. I have never received a call back. Unfortunately, it seems that the store does not honor their promises or sales pitches and does not value...

My wife and I spent approximately $38k in appliances with Jetson about one year ago. Jetson struggled from the very beginning to get our pricey standalone, high quality ice maker to work. In fact, it took them nearly two months after date of install to get the ice maker to finally function properly. It turned out to be a programming issue. Fast forward 1 year 1 month after date of purchase. I called about an error message that I was getting from the ice maker. It had stopped working. Jetson's service department didn't even try to diagnose the problem over the phone. Instead, the lady who answered the phone kept regurgitating how the warranty had expired. Furthermore, if I wanted service assistance, I needed to pay $90 upfront just to schedule an appointment. I ultimately reached out to the ice maker OEM's customer service department. They actually understood the value in good customer service, and happily guided me through the issues w/out charging me $90. Turned out it wasn't a big deal. So, if you want to pay a PREMIUM for your appliances and receive this type of treatment, Jetson's the place to go. However, I strongly advise you to spare yourselves from the aggravations that'll arise from Jetson's poor business practices. Just purchase your high end appliances from other dealers in Melbourne or West Palm where chances are you will be guaranteed better customer service. Don't make the same mistake I made.

On a side note, I have a daughter attending Vero Beach High. All thanks to her mother and my daughter's self-discipline and personal drive, my daughter continues to evolve into an outstanding human being and a top 10 student. Almost every morning I take her to get breakfast. We park on the public parking lot directly across from Jetson's store between the hours of 6:50am to 7:02am. I do this so my daughter can finish her breakfast in peace before taking her to school. This is also our time to catch up and bond. Approximately two months ago, we were going through our daily routine when I notice police lights flashing behind our parked car and a police officer flashing his bright flashlight on my face. Turns out Jetson called the police on my daughter and I for parking in a public parking lot, peacefully, and mind our own business. Not only are these people horrible at customer service, they also don't show any affection towards...