Festival Foods — Attraction in Verona

The location had ample parking,a sufficient number of handicapped spaces, a couple of wheelchairs, and a couple of scooters. The entryway and doors have ready handicapped access and clearances, with no difficulty using automatic did while using such devices.

The store is large and easily navigated by multiple carts in the same aisle. There are fliers for advertised specials as well as an aisle directory at the entry to the store. The store is clean bright, well organized, and had proper signage for advertised specials, everyday low prices, and special events.

They offer free coffee with flavor syrups at the end of the send serve hot food warming table. The salad makings all looked fresh and tasty, though the hot food warming table looked like the temperature was set a little too high, with food pulling away from the edges of their bins or cooked onto the edge of the bin.

The deli looked amazing and ready to feed a large dinner party or a tailgate party. So many options to choose from and all of it was very appetizing.

The items in the bakery all looked fresh and perfect. Seasonal specialties, cookies, breads, frosted cupcakes, and society cakes all looked perfect and ready for the table.

The produce section was clean and smelled fresh and zesty with all of the produce presented in an attractive array. I was inspired by the layout to make a few dishes this week.

The seafood and fresh meat section offered great deals and so many options for take and cook, pre-made selections. I was again inspired to make several dishes this week. The one downside I saw in the near sending was that the roast I had selected was leaking due to the foam tray used to support the 3lb roast was broken in a few places and it had cut through the cling wrap it had been packaged with. I selected a different roast, let the gentleman in the section know, and he gave me a cleansing cloth with hand sanitizer on it to clean my hands while he went to retrieve the roast and check the others for possible issues.

The canned and boxed good aisles had everything I was looking for and more. The frozen food aisles were plentiful and well stocked.

There are several checkout lines with people to help with bagging as well as self check lines that take a variety of payment options.

Sadly, Festival Foods does not have a loyalty card or an app available, but you can opt in for emails to be sent with specials and such.

Over all, I give this store five stars. All of the people I spoke to we very helpful, friendly, upbeat, and knowledgeable and took the time to verify they had heard me correctly because I had laryngitis. The level of professionalism and care had to be selected by HR, it can't be taught. I hope all of you have as positive of an...

Like the store Alot!! Have to give 1 star though. I am confident in my assessment of racist behavior. I recently visited Festival Foods around 5 pm TODAY. While waiting in line with my black family, we observed cashier Cheryl engaging in occasional conversation with the white customer ahead of us. When it was our turn, we received no greeting, nor were we asked if we had found all the items we needed. As we proceeded to put our items on the belt, Cheryl remained silent. I waited for two minutes, expecting her to acknowledge us, but she didn't. She only spoke to inform us of the total, $79. I was taken aback by her behavior. Cheryl's actions did not align with the store's rules, which emphasize the importance of greeting customers. Her failure to do so, particularly when interacting with black customers, raises concerns. The fact that Cheryl wears an oxygen tank does not excuse her from performing her job duties, including providing basic customer service. As a customer, I expect to be treated with respect, regardless of my race. If Cheryl is unable or unwilling to provide adequate service, she should not be exempt from following store policies. I have witnessed similar behavior from another employee in the deli area. On a different day, I observed an older lady, possibly in her late 50s or early 60s, mopping the floor. When I approached her, she did not ask if I needed assistance. Instead, she displayed a rude attitude. When I requested tarter sauce for the large size cold fish tenders, she replied that she could only provide six packets, despite my request for ten. Her demeanor was unfriendly, and I felt disrespected. I have experienced similar treatment at this Festival Foods location on multiple occasions. I work at Millers, where we strive to provide excellent customer service to all patrons, regardless of their background. We believe in showing love, respect, and comfortability to everyone who walks through our doors. As a result, I consistently receive great customer reviews. I hope that Festival Foods will take steps to address the racist behavior exhibited by some of...

Overall it was really good- it's kind of pricey but they do have a lot of fresh items in the deli and produce and bakery. You got a lot of single serving size meals that would be easy for someone to take to work for lunch. I really like that. I'd only been to the one downtown before and that was a couple of years ago and I wasn't ever planning to go back to that location because they have a really weird parking garage… let's just leave it there! The only issue I had at the Verona store was I bought some of the fresh potato chips. They're freshly made in the deli and they're a bag for $5 they looked so good in the little clear window that allows you tovsee in the bag but when I got them home and started to eat them they were so soft and chewy and not crispy at all! I feel as if they put them in the bag and sealed them up while they were still warm which caused them to get soggy. I've never had them before from here so I don't know I'm assuming that there's supposed to be crispy. But that's a chance I wouldn't want to take again so I don't wouldn't ever take the chance and buy them again. I also bought some freshly made pecan caramel rolls from their bakery and they were...