THIS VENUE IS SCAMMING PARENTS. Just take a look at what all the other one star reviewers are saying. Also, they are apparently operating at a huge loss according to their local news channel YouTube video. It seems they are trying to make up for that loss with this scammer policy. I can only imagine how much money they’ve scammed by charging us TWICE for tickets we already paid for and knowing tired, busy parents won’t take the time to fight it or post a review and instead just fork over the additional money to get in and watch their kid play.
Parents beware this venue acts like it is a concert venue and will absolutely not let you in if you remove or your bracelet comes off for a weekend pass. Even though you have the ticket on your phone, they will not let you in without the bracelet from the day before. The manager on duty (who would not give me his name or contact) claimed it was because they don’t check IDs when they scan you in. I asked him what if I showed him my ID and my barcode ticket on my phone could I get in then? He said no. Also, there is very limited signage about having to keep your bracelet and if you check the fine print of the email with your barcode it is not in bold face or highlighted in any way that you need to keep your bracelet. So instead of only paying $30 for a weekend pass they wanted me to pay another $20 for Sunday because I didn’t keep my bracelet. Even though I had the ticket with barcode on my phone.
THIS IS A COMPLETE SCAM. We are just hard-working parents trying to watch our kids play sports. This venue really needs to take another look at how little you do to inform us that we need to keep our bracelets for the weekend pass or better yet allow us to use the tickets on our phones with ID instead of making us wear ratty bracelets that are gonna get all wet and gross when we shower. When I scanned my ticket on Saturday, there were two lines at the entrance, and the person that scanned me in, was standing off to the side away from a table that likely had a sign saying I needed to keep my bracelet. Other than that I personally saw absolutely no other signage within the venue to keep my bracelet (or I would’ve kept it! Duh)
Suggestions: printing on the bracelet not to remove for the weekend or you will not be allowed back in, put more signs around the venue instead of just at the ticketing counter outside for those of us who pre-purchased our tickets online we never saw these signs at all. The only sign I saw inside was the next day, on Sunday, at a table where they scan you in and again that was not the line that I got scanned in on Saturday. Also, in the email with my ticket, you should bold face and highlight right under the barcode that you need to keep your bracelet instead of throwing it in with...
Read moreReally nice facility! We were there for the NCAA track and field championships. Bathrooms stayed cleaned because there was someone cleaning them all the time . I never had to wait either. People in the food court/ cafeteria were really friendly and hard working. They had a lot of different options. My family said the cheeseburgers were good. I had a salad and a wrap and they were also good. Always a line for the popcorn and the chicken and they looked pretty good. Of course it’s all expensive but it was the best one I have ever seen at a track meet. They have a large area to sit and eat also. Parking was ample and free. Volunteers and staff were all very friendly. The rating of 4 vs 5 is for two reasons.
I have been to this facility quite a few times for boys volleyball tournaments. Though a bit chaotic, it was reasonably set up with multiple courts. Today, due to a large girl's volleyball event, the boys were assigned to the track area. Courts were a little close but all was progressing along. During the finals for the championship, the cleanup crew started breaking down the unused courts and pulling carts to haul away the broken down courts while the players were still in their games. Then the biggest flub came when some rude worker announced over the LOUD speaker that we should remove our trash when we leave during the last few sets. It was so loud and distracting. I wonder what would have happened to him if he did that at the golf tournament. There were children running around the track area that was not blocked off, laughing and screaming. There should have been signs posted that the area was OFF LIMITS due to the games. I can't imagine what the facility manager was thinking. They even had a "flea market" with multiple vendors set up next to the volleyball courts. Very INCONSIDERATE and RUDE. I will be sure to pass this along to other participants in sports at this facility....
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